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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic experience with Jordan Fitness. We bought a full set of Olympic weight plates at a brilliant price and they literally came the next day! Perfect transaction and very helpful customer service... Ver más

Valorada con 5 estrellas sobre 5

Ordered JFC & BMF kettlebells. Arrived quickly & really good quality. They are great to use, comfortable & solid. Also made in UK, so added bonus of supporting British manufacturing. 100% recomme... Ver más

Valorada con 2 estrellas sobre 5

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness

Escrito por la empresa

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(227)

4 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Exemplary customer care

The products on offer are great and the product I bought is excellent. I’m very happy with it.

Sadly the delivery group, Tuffnells, are nothing short of appalling - not great to have a ‘partner’ dismantle your business reputation.

However, Sarah in the Jordan Fitness customer care team was wonderfully responsive and helpful - saved the day.

A good delivery would have made this an easy 5 star …

16 de diciembre de 2022
Valorada con 5 estrellas sobre 5

Great range of products

Great range of products, excellent quality, good value, delivered promptly. I’ve used Jordan a few times now. They’re consistently first class. What more do you need?

8 de diciembre de 2022
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Dom! Thank you so much for taking the tie to leave us a review. It's always so nice to hear that we are serving our customers at such a high standard. We hope you enjoy your new kit! have a lovely Christmas & best wishes for a fit & healthy 2023 from all of us :)

Valorada con 1 estrellas sobre 5

Absolute appalling company to deal…

Absolute appalling company to deal with. As an email subscriber I received a Black Friday early access code for 15% off. Thinking I was getting a good deal for Black Friday I ordered the item I wanted. Prior to the item being delivered in its entirety I received another email with Black Friday offers, one of which was the item I ordered substantially cheaper! Understandably feeling conned I contacted sales who were an absolute waste of time ‘sorry nothing we can do’ utter nonsense, they just couldn’t be bothered. You can usually tell how good a company is by how they react when something goes wrong. This was just appalling service. After playing ping pong with emails all morning they did say I could have my order collected at my cost then re-order the same item cheaper……which they would have to deliver free as it was above the threshold! What was the point in that, it would cost them more in the end! Shocking experience, do yourself a favour and order from a reputable company with a good customer service charter not this shambolic business, just in case something goes wrong, as you will just get fobbed off. I have only given 1 star as there was no option for zero. Hopefully after reading the review of my experience it will put you off ordering from this company and ultimately cost them a lot more than the few pounds it would have cost them to keep a customer happy and the glowing review I would have given them based on there response. Hopefully if the leadership of the business reads this they will investigate and realise I am just a genuine little customer who rightly feels conned and does something to turn the situation around……although based on my experience I doubt that will happen.

22 de noviembre de 2022
Opinión espontánea
Logotipo de Jordan Fitness

Respuesta de Jordan Fitness

Dear Paul,

We are sorry that you feel we have let you down. As a business we are continually creating deals for both our subscribers and our wider audience as we strive to offer the best value for commercial gym kit in the marketplace at that time. These deals are based around our promotion plans as well as any ad hoc promotions that might arise. We decided to offer the 15% off as a pre-sale for subscribers as we wanted our valued existing customers to be able to start any shopping early if they wanted to. Also, against standard practice operated by most retailers for Black Friday promotions we did feature a promotions calendar within our emails to indicate that we did have bigger deals on the way but that the bigger deals wouldn't apply to all items in our catalogue. We will endeavour going forwards to highlight this information in a much better way within our emails.

Again, we have deals running all the time and cannot always judge when purchases will be made but we do always try to have offers available each week when possible. If you are looking to purchase again in the future, please give our sales team a call and they will be able to let you know of any offers we have available before you make your purchase.

Best wishes,

Jordan Fitness

Valorada con 5 estrellas sobre 5

Outstanding experience

Outstanding experience. BIG thank you again to Diana for taking care of everything. Quality products, quality service - can't ask for more than that! Very happy. :)

31 de octubre de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

Let down

Unfortunately due to using Fedex I have had a bad experience, more a third party review as Jordan are good, just been badly let down by the delivery company of choice which will push me back to Amazon which i try to avoid.

7 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic bumbells and weight rack

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick email response. 100% would shop with Jordan again. Thank you for a stress free shopping experience Jordan!

22 de mayo de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

I purchased the new Ignite Pump X…

I purchased the new Ignite Pump X Urethane Studio Barbell set for doing Body Pump etc at home.

The plates have a raised edge in the middle (the new locking mechanism) so when adding more plates they don't move but unfortunately this is not the case.
As the edges are raised they do not fit snug on the bar nor against the collar, therefore the weights move around especially when doing the clean and press move etc. There is nothing worse than feeling the weight aren't secure when doing faster moves.
I guess this could be resolved by putting the same raised edge fitting on the bar and somehow on the collar but I don't think this will ever be done.
Better to get rid of the raised edge altogether.
I wish I hadn't purchased this set but gone with the Classic Rubber Barbell set.

25 de marzo de 2022
Valorada con 5 estrellas sobre 5

I’ve been a customer of Jordon Fitness…

I’ve been a customer of Jordon Fitness now for six years, I run a Small Functional Fitness Club my annual budget for kit is slightly limited so I’m not a big spender like some big clubs but I still receive the quality service as other big clubs receive.
I’ve always found the after sales to be very good and to me this is very important, I’ve always found the products to be well manufactured, the only thing I’ve had a problem with was a medicine ball that split in well under a year old and that was replaced but the first one was over a year old so could not be replaced, so that’s to medicine balls I’ve had split so I’m not sure these balls match the quality of the rest of the kit I’ve ordered from you.
Thank you Jordon fitness for your great service

11 de febrero de 2022
Valorada con 5 estrellas sobre 5

Excellent company!

The medicine ball I ordered is very good quality and it arrived reasonably quickly.

I definitely recommend Jordan!

22 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Very high quality product with free delivery and well packed. Generally have a range of products depending on your budget. Excellent seller of fitness equipment. Customer services are always excellent in the event of a query.

12 de noviembre de 2021

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