JustPlayGames Tabletop Games Store Liverpool Opiniones 

867
TrustScore: 4.5 sobre 5

4,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been coming here for years to play MtG the staff are always incredibly helpful and friendly, they'll advise you were they can. A great store to visit if you enjoy tcg's or ttrpg's!

Valorada con 5 estrellas sobre 5

Great environment and people. Robin, Sophie and Paul are all amazing people over there making us feel comfortable and welcome. Amazing stuff sold there too. Warhammer fans will have an amazing time th... Ver más

Valorada con 5 estrellas sobre 5

Their supply of magic sets is impressive; where most shops have only the most recent 2-3, JustPlay will carry probably up to the 15-20 range. The staff are also really helpful, and as a beginner I... Ver más

Valorada con 5 estrellas sobre 5

Great place to learn more about Warhammer and similar hobbies. All the staff are super knowledgeable and friendly and provide a lot of support to the community though events and just general chats and... Ver más

Información sobre la empresa

  1. Eventos y entretenimiento

Escrito por la empresa

JustPlay Wargaming Magic The Gathering X-Wing Star Wars Games Workshop Bushido Age of Sigmar Guild Ball


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

867 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(867)

28 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Frustrating order, but now resolved

UPDATE

I finally had contact from Just Play who were very apologetic. I had to return the parcel myself but was very quickly reimbursed and refunded for the order. Hopefully just a one off issue, I'm happy to make purchases in the future.

End Update

I was told a number of days after placing my order in mid December that one item was unavailable, so I was refunded that.

I instantly asked to cancel the entire order, as the missing piece was what I needed most for a Christmas present.

I never heard back after sending more emails, until suddenly the unwanted package arrived on January 5th. Still no reply from the shop. It seems they have been entirely ignoring my emails.

5 de enero de 2023
Logotipo de JustPlayGames Tabletop Games Store Liverpool

Respuesta de JustPlayGames Tabletop Games Store Liverpool

Hello,

I'm really sorry to hear about this. If you'd care to get back in touch with the store so that you can share details of the order, I'll happily escalate and look into this for you, and ensure that it is resolved to your satisfaction.

I can assure you that we don't ignore emails and that our customer service is usually fantastic and very responsive, as I'm sure you know from your first query! It's possible that we've made a mistake and closed your query due to the order being part refunded, and missed your follow up mails.

Either way we'll get to the bottom of it and solve your issues, and once again, apologies for the problems.

Valorada con 3 estrellas sobre 5

Long post time.

Item arrived but took an incredibly long time.

Could be argued it was exacerbated by postal strikes but would be better to have more range of postal services to avoid issues in future.

3 de enero de 2023
Logotipo de JustPlayGames Tabletop Games Store Liverpool

Respuesta de JustPlayGames Tabletop Games Store Liverpool

Hi There,

Thanks for your feedback. This is almost certainly due to the postal strikes. Other services are also having significant delays due to the additional load being placed on them by people using alternative methods (again due to the postal strikes!) so we've decided not to add extra delivery methods and complexity as we aren't convinced it'll solve the issues. But we will monitor the situation and do what we can to make sure you get your packages asap!

As a small business, low star reviews can affect us quite significantly. I'd like to ask that you consider whether postal issues that are happening country-wide right now are worth giving us 3 stars for, and maybe consider whether it may be fair to update your review?

Thanks!

Valorada con 2 estrellas sobre 5

Eigentlich machen die Spiele Spaß

Eigentlich machen die Spiele Spaß, leider klappt es mit der Auszahlung bei mir nicht. Der Gesichtsscanner meint entweder, dass ich schon ein anderes Konto habe (hab ich nicht), oder dass ich zuviel Gegenlicht beim scannen habe. Habe an verschiedenen Ecken gescannt und immer dasselbe Ergebnis. Sehr schade

17 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A good store

My order arrived in a timely fashion and it was exactly as described, can't say much better, other than their selection of dragon shield sleeves was better than anywhere else I found.
More recently I made a second order and when they found out that there had been a mistake in the stocking online, one of their friendly staff reached out to apologise and offer a solution, which is exactly the kind of service I want in that situation. I'm happy to continue buying my expensive card sleeves from them.

3 de octubre de 2022

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más