Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Ver más
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Consulta las opiniones de los clientes
I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Ver más
La empresa ha respondido
I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Ver más
Brilliant! I'm using the same battery device I bought 3 months ago! I do steam through cartridges, but that's just me, I think it's a great replacement to cigarettes.
Información sobre la empresa
Sobre JUUL
Escrito por la empresa
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.
JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.
30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.
Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.
Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.
JUUL Support is available Monday to Friday
9:00am - 5:00pm here
Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.
Información de contacto
London, Reino Unido
- juul.co.uk
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Disappointed Juul user
I have used Juul for over 2 years and was very happy with the old golden virginia flavour and pod system. The new Juul 2 is disappointing, new flavour is not satisfying. Experienced leaks, (although previous also leaked). I hate the charging system, cannot use car outlet and am carrying power supply as laptop not with me all the time. I am now going to have to look at alternatives after so long using Juul. Bad decision to stop the original Juul.

Respuesta de JUUL
The original Juul and golden tobacco…
The original Juul and golden tobacco flavour had really helped me quit smoking and I went from a frequent smoker to a juul user with the flavour I like . I have tried the Juul 2 which is better for the drag etc but the tobacco flavour is just not the same so I reverted back to the original juul. Now juul have discontinued the golden tobacco flavour and I have no alternative to be trying to find a similar one from another company. I am really sad about this because I don’t understand why this flavour cannot be put with the juul 2 as I would then stay a customer :(

Respuesta de JUUL
I bought mine last week and scanned the…
I bought mine last week and scanned the code to get my 2yr warranty but it take you straight to subscription and no way of getting a warranty ?

Respuesta de JUUL
Love juul but they do leak alot
I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It burns my throat it hurts my tongue. I smoke the regular Virginia tobacco flavor as to I live in Rhode island and they don't have flavors. But juul by far is the best vape ever still even with a leaking pod it becomes more expensive than cuz I have to go by more and more pods and devices because they leak horribly.

Respuesta de JUUL
Don’t buy Juul2
The Juul2 device has improved the taste and has a better feel but overall is terrible.
The pods leak and run out a lot quicker than the original Juul device.
This seems intended as the price of Juul2 pods is more than regular juul pods.
The company is looking to make more money and have discontinued the original juul pods which were a safe and reliable bet.
I would not recommend Juul2 to anyone who is looking to get into vaping.

Respuesta de JUUL
Good at first but after a day it…
Good at first but after a day it constantly leaks.

Respuesta de JUUL
Revert back to the JUUL 1
The JUUL 2 is terrible. I've now had 2 of these, and they both went straight in the bin. As all they do is leak everywhere. 4 times now I've ended up with a pocket full of e-liquid or desk a covered in e-liquid. I'll be looking for a better alternative.

Respuesta de JUUL
BUY NOW IF YOUR A ADULT SMOKER AND WISH TO CUT DOWN REAL SMOKING!
I discovered JUUL during the pandemic and for me it was great ! I bought 2 flavoured and was a daily smoker of about 6 -10 a day ,at the time . Since using JUUL I have cut down dramatically and now only smoke a few times a week . However I use JUUL daily and it's great for me . The shipping is ultra quick and the product lasts long ,depending on how much you smoke .
I would love if they came out with more flavours (a cheeky Pina Colada maybe)
I have recently tried their JUUL 2 range and the strength and taste is even better than the original!
Its compact enough to fit into pockets and handbags .
Regarding the JUUL 2 ,it would be great to add the charger to a key ring like they have done the original .
faulty device and no customer service
I purchased a JUUL device yesterday which turned out to be faulty. lt cuts out after 1 second every time I take a puff, and sometimes doesn't work at all.
I contacted JUUL about this via their live chat, confident that they would rectify the situation.
Boy was I wrong.
The customer service representative I spoke to treated me like an imbecile from the get go, and suggested that the device wasn't faulty as I had stated. I supplied the serial number as requested and he/she couldn't find the device in the system despite it being purchased from an authorised retailer and therefore 100% genuine.
Overall I'm shocked by JUUL's approach to customer service and wont be wasting any more of my time trying to rectify this, I will just stay clear of JUUL in the future. They practically give their devices away anyway so I don't think a replacement for a faulty product is too much to expect.

Respuesta de JUUL
Was thinking of buying on offer through…
Was thinking of buying on offer through door however the price doubled when I tried to order

Respuesta de JUUL
Bought this to try and cut down
Bought this to try and cut down on my smoking when I'm on a night out (once I'm drinking, my smoking increases massively.) It came into its own when my friend and I were staying somewhere where we couldn't easily go for a cigarette. Definitely took the edge off (though not really the same.) The tobacco flavour is pretty good. I would love there to be lower nicotine options as I'm not a heavy smoker, hence the four stars.
Bought twice not working
Bought twice not working, absolutely Rubbish

Respuesta de JUUL
Disappointing Experience
As others have mentioned, I wish I had read some of the reviews here prior to taking out a subscription.
Personally, I would avoid this company at all costs. Not because the products are bad, but the service and customer experience is not worth the time and effort. I would rather deal with Hermes!
I have had no end of issues and not even received the products I ordered yet. The first attempt was delayed and then arrived with nothing in the box and the second time has been delayed again.
The Support Team, whilst pleasant enough, are not willing to do anything to help rather than provide information you already have, and they're one of those companies that makes getting a refund or cancelling a subscription enough of a pain that you can't be bothered.

Respuesta de JUUL
Very quick delivery/dispatch
Very quick delivery/dispatch.
Good prices, and the quality of their products really does show.
Need a variety of strengths and flavours.
I can honestly say I haven't had any issues with JUUL and I love how convenient they are, easy to charge, change pods and its not big and bulky like most vapes. The Tobacco flavour was not pleasant but the Polar and Mint I've not got any complaints with and I enjoy vaping with these. There is a lack of flavours though which is why I cannot rate higher and also the strengths, I wasn't smoking much before but feel because of the strength of 18mg that are the only ones available on JUUL 2 I have become more addicted to nicotine again. This needs to be addressed if I am to continue using this product.
Juul 2 starter kit
Got a Juul 2 starter kit. Very pleased with the the item, after reading some comments I was a bit apprehensive. Got the item with everything included, charge lasts 1-3 days so far my pods last 3 days max but as I cut down they will last longer. Its nice that I can keep track on the app. The menthol is very nice, it's a shame you don't get to decide on flavours that it comes with as I am not keen on the nicotine flavoured one. I hope more pod flavours come out and with nicotine strengths if that happens my view on the item will be much better. Pods are expensive but it's working out cheaper than smoking so can't really complain.
Got a JUUL 2 starter kit
Got a JUUL 2 starter kit. The device is too small and awkward to charge. The liquids are VERY small and the taste of both the Virginia tobacco and the mint are both terrible. Very strange taste. Il stick to my VUSE pen and pods. 1mill times better quality and flavours. Wish i read the reviews before trying this absolute joke of a poor rip off product
Worst communication I’ve ever experienced
Truly the worst communication I’ve ever experienced from a company. I paid for 24 hour shipping, 4 days later my order still hasn’t even been shipped. I’ve tried calling twice, emailed twice and had no response. They have completely ignored me. I will never be purchasing from them again or recommending them to anyone.
New device
I ordered the juul 2 starter kit on 29/12 but only recieved the device no pods. I tried to contact them with many failed attempts.ive emailled and done live chat they just say they will email me with how i retufn the device and ive still recieved no email.i personally think this is shocking customer service

Respuesta de JUUL
The online service for the subscription…
The online service for the subscription offers by juul is one of the worst services you can use in life, nothing arrive time, long delays and missed shipments.
Had to cancel my subscription and finding a different device.
Why advertising for a new device if you can support it ???

Respuesta de JUUL
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