I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a rep... Ver más
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Consulta las opiniones de los clientes
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Ver más
La empresa ha respondido
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver más
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I bought the McLaren ultra device, it has 500gb of ram, a quad core processor capable of quantum physics, a 5TB hard drive, 6G WiFi, Bluetooth, wireless charging, built in ai and also find my vape.... Ver más
La empresa ha respondido
4,2
Muy bueno
1 mil opiniones
Ha contestado el 36% de las opiniones negativas
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Great next day delivery service and…
Great next day delivery service and helpful customer service
1 de mayo de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Andrew, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Karen B
Karen B. Was amazing, she helped me with my order that was delivered to the wrong location
4 de mayo de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Vanessa, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Pod issue resolved with ease
I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a replacement for the previous one, and when I continued having this issue, a pack of pods arrived at my house just a few days later and the problem had resolved.
27 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Poppy, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Emailed query and resolved the next day
24 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Carl, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Brilliant device's and flavours
Brilliant device's and flavours. Always there for you should you have a query. Would recommend very highly.
25 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Barbara, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Very simple process to have my faulty…
Very simple process to have my faulty pods exchanged. The customer service agent made this all possible through a series of short emails. Always friendly and helpful.
24 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Peter, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Always easy to deal with
Always easy to deal with, any problems are quickly fixed no questions. I would had hesitate to recommend them
21 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Chris, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Small problem with a couple of Pods
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M who was very caring and helpful. I have been given a full explanation of what to do in the event of the problem occuring again and a replacement order was sent. Amazing customer service - Thank you.
21 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Rob, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great customer service
My order was lost which was confirmed by the courier so I contacted Vuse customer service and Karen B was very helpful to resolve this issue and arranged a replacement quickly. Great customer service, thank you, Karen B. :)
20 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Juno, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
First Class Service from YOLANDA
I telephoned Vuse UK today, as I cannot get 6mg Vuse vapes anymore from Sainsbury’s, as I have given up smoking, and 6 mg is the lower end of what Vuse does, and I didn’t know you can order online.
I spoke to a lovely lady at Vuse who was called YOLANDA from Spain, she was so patient and understanding and helped me go through the process, and to my surprise, I got them cheaper and a free Holder, with free delivery, given to me from YOLANDA
I was so impressed with the fantastic customer service I received today.
18 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Patricia, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Overall great company
Great products, fast shipping, frequent offers & deals & timely, helpful emailed responses to queries & issues fixed easily
14 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Gemma, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Improve your service
I’ve been using your subscription service for over two years, and almost every single month I’ve had issues with delivery. Every time I raise the problem, I’m told to “be patient” and wait. If I’m expected to wait whenever it’s convenient for you, what is the point of subscribing? I could buy the same products from the corner shop when I actually need them instead of relying on your horrible, clunky service.
Almost every month I have to chase either you or your delivery company (Evri), whose service is consistently awful and should honestly be banned. I don’t have time to deal with your customer service or the dismissive responses I receive, as if I’m buying a T‑shirt instead of essential products. It’s unacceptable that I’m putting in more effort than the company I’m paying.
You need to improve your service and your delivery partner. Focus more on your customers than on your money. After everything I’ve dealt with, I want a manager to call me. This has gone on long enough and needs to be handled by someone who can actually resolve it.
10 de abril de 2026
Opinión espontánea
I love these pods as they are very…
I love these pods as they are very discreet and I particularly like the mouth piece. The choice of flavours and strengths is also very good.
Delivery has been very quick.
Thank you
10 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Lieferung wiederholt nicht angekommen
8 de abril de 2026
Opinión espontánea
very good customer service specially…
very good customer service specially Alen he was really helpful
8 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
first class service
Absolutely first class service very patient and understanding customer service helped with both my problems and resolved the issues
7 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Elle, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Great product snd customer service
I had a problem with my order. Emailed customer services and was resolved within the hour. Great products and customer experience. Keep up the good work snd thank you.
1 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Lynne, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Excellent service
Excellent service, discounted products on subscription and Excellent customer service
2 de abril de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
Amazing
Always really happy to help and on the odd occasion when I have needed assistance it has been resolved really rapidly.
23 de marzo de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Fiona, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
I am happy with customer service
I am happy with customer service, they’re always helpful and friendly and they always respond quickly.
30 de marzo de 2026
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Elida, thank you for taking the time to leave your feedback. If you have any queries regarding our products, you can contact our customer care team on 0800 133 7350 (Monday - Saturday 8am -6pm). Or email at info.uk@vuse.com
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