J&W Carpets Opiniones 

I have never experienced something to bad. Carpet wasn’t even the same colour as shown online. Tried to return and the man in Wishaw was absolutely disgusting. Advised him that I needed more carpets to return and I will choose more, as I am 8 months pregnant. He said he tried to call me and send an email, nothing on my phone for this. I had to contact Coatbridge to get contact with him. Then after I sent a formal complaint as it was laying for weeks, he fabricated lies and said I was “a lunatic”. Which was sent to me in error.

I’m sure I don’t have to say, this is a terrible way to refer to any woman let alone a pregnant one. I said to him twice, to send a tx (as he had initially and I will reply to say of time and date were appropriate) and he turned up un - announced while my baby was sleeping. Absolutely stupid let alone unprofessional. The stress it caused me was terrible and I only wanted a carpet. Disgusting 🤮

Really bad carpets, what can I say honestly the quality of this carpet is insane, I was told it will last for years and I haven't even had it one year and the feel of the carpet is gone, if honestly is the worst quality carpet I have ver bought .

Well I'm still waiting for jw to come out to measure up for carpets for 3 bed house time sent 11am-2pm then 12-3pm now 3pm-5pm if this is anything to go by I'm concerned re ordering carpets and fitting not a good start

Had a J&W carpet van driving very close to my car on the motorway. Terrible driving, cars braking in front of me & they continued to drive up my boot.
Joined the motorway sitting in the left land lane, they swerved into the middle lane and had the cheek to look over even though i was driving the speed limit.

Had to get new floor covering for our kitchen. Went down to the branch at Parkhead and we were treated with the utmost respect. The price was perfect and on placing the order it was handled with the utmost courtesy and respect. These guys were fabulous. We got what we needed despite my measurements which I corrected the next day. Anyway, everything was good and it was arranged to be fitted on the Wednesday 17th. Great communication from the fitters who arrived nice and early and they were pleasant to deal with. Didn’t mess around and installed my floor covering in good time. Very pleased with the work and it looks absolutely fantastic. Thanks to all at JW Carpets and their fitting crew. From start to finish and excellent service. Anyone want a floor covered then don’t be afraid to use these guys I highly recommend them. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

We purchased stair and 4x bedroom carpets and underlay from J&W Carpets in Dunfermline. They were brilliant to deal with and offered a very competitive price, great range and sound advice. Delivery was prompt with good communication throughout. Would highly recommend.

Got a carpet out of your shop in Glasgow x got it delivered to my caravan in Turnberry my husband took the wrong size phoned them up and they changed it to to right size where so helpful the boys where so helpful in the shop will go back if ever I want a other carpet

Guaranteed!!!! To beat any quote is nonsence. Told me to go into store and they will beat cheapest quote. I went in and couldn't get anywhere near it so im afraid your statement is lies and wasted me a journey

Great experience at Rutherglen store. Drew is knowledgeable, friendly and helpful. No sales pressure, just advice. Prices very fair. Fitter arrived on time and did a great job. Getting more rooms done soon and will definitely use again!

Order carpet.never turned up.rearange delivery. Never turn up. 3 time.still n9 carpet. .hopless.so canceled.carpet

Not only does it seem they can’t lay carpets very well it would seem the staff also can’t drive very well. Dangerous driving to intimidate … so very professional. Wouldn’t go near this company with a barge pole!

Carpet is OK. Fitting of it is not good at all. Had the Carpet fitter out to fix the problems which superficially seemed fine but yet again door bars are not secure and coming off.
When I first complained I was told its between me and the Carpet fitter nothing to do with JW. Actually it is to do with them. They told me the name of the fitter who would be coming and gave me a card with his number on it to confirm time of arrival. Will try them again and if they still won't do anything I'll charge back and they can come take their Carpet away.

Great job done buy jw i just cant fault them living room carpet fitted to a very high standard buy gordon. Im absolutly delighted!i also got three mats all in all i recomend this firm and will be back in future.

I have used J & W carpets Darnley for years with no issues.
On my latest visit to the store a couple of weeks ago, I ordered a carpet and the best underlay they do for a small bedroom for my baby grandaughter.
For some reason the fitter no longer brings the carpet with them, which means two days you need to be available instead of one.
Carpet and underlay delivered ok, had to sit in my hall along with furniture etc.
Fitter came the next day, fitted carpet. When i came up to look, it became apparent to me right away that this was not a good underlay.
Fitter couldnt tell me if this was the best underlay or not.
When husband checked, he agreed did not feel good underfoot.
Phoned the next day, manager confirmed i had paid for the top underlay, couldn't confirm what was sent out or fitted.
For some reason there was not much scrap underlay, but found a small bit and set off to the shop, when checking the underlay on display, turns out what had been fitted was the cheapest underlay.
To say the least, i was not happy and when I confronted the manager with this, his reply was "whats the problem, just pull it up and replace it". House is in chaos, now need to be there another day for fitter to come pull up my newly fitted carpet and put the correct underlay down. Fitter did come the next day, which is why i have given a star at all.
When asking manager at store how this happened, was this not checked.
He replied "these things happen". Yes mistakes happen, but not once did he apologise or offer any sort of compensation for my inconvenience. In fact i was made to feel i was moaning about nothing.
Not good enough J & W.
I wont be back, customer service is certainly not good enough.

The customer service at the Irvine store was fantastic! Firstly in choosing the carpet and then I actually had to return a carpet due to a change in circumstance (not to do with the quality!), and the guys were super helpful in organising the return. Thank you for your help throughout shopping at your store!

Went to this store with my wife in livingston manager is called John. We were looking for a carpet for our landing and stairs . Size i wanted was 5mtrs x2mtrs the person that was serving me brought a carpet through from the roll end section measuring 5mtrsx4 mtrs and said he would cut a piece from this roll. I then left the shop while my wife paid for the carpet .then it was put in my car .when we got I said to the wife it looked a lot but I just continued to cut piece's from it to do my landing and stairs .and that when the penny dropped I had been given and charged for a 5 mtrsx 4 mtrs I returned to the shop to speak to the manager and fell on deaf will never used them again .ps there is no complaints procedure as they don't have a head office .so the manager oversees complaints against himself a bloody joke .they are worse than kwik fit

Bought from them three times, last time they just throw the carpet on a very dirty place and it was the wrong carpet, a cheaper one. Not buying from this company again

Very expensive very poor service lucky if they turn up for delivery

Went to Livingston store on Sunday, found a carpet we liked and booked with the store for someone to come and measure up 3 bedrooms, a hall and stars. Got a text message on the Thursday to say that they had been to the door and nobody answered, 3 people were in the house and a camera at the door and no-one came to the door. Phoned the store and all they could say was that Central team deal with it. What a waste of a day waiting for someone to turn up and they didn't bother and lied that they did.

Unsatisfied with the service!!!Needs improvement