J&W Carpets Opiniones 

The Hamilton store had reasonable collection and staff were helpful. The installation was done poorly. The carpet is bulging, laminate flooring is already coming out. The kitchen plinth were removed and not sized. Avoid installation from the store. Our installation was done by John. The company removes Google reviews which are not favourable.

Darnley J&W carpets, carpet fitted cost £90
Feel like ive just been ripped off, especially after a visit to another j&w carpets, their price was £65 for the size of room!
Will never use them again!

Aftet telling friend not to go to them in first place Carpet was lovely staff ok helpful but oh boy when comes to the fitting of carpet that's another story walked in fitted carpet told her just to paint around spindles on stair and didn't fit any carpet at bottom of stair and hopped off with what carpet that was left which was quite a bit fair and got no help at all from after sales trying to say she was happy at time which was rubbish thank god for hepworths

Brian from the Hamilton branch couldn’t have been more helpful if he tried. He was very patient and very knowledgeable, making sure my decision was the right one for me. He did all of this with a smile on his face and a great sense of humour. I’ll definitely be recommending J&W Hamilton branch as a result of my experience last week

Visited the Hamilton showroom last week, purchased a carpet and arranged for it to be fitted on a day to suit us. Fitters (paid separately) phoned before arriving and were in and out. No issues, great service.

Very helpful staff at birkenshaw uddingston store,the carpet fitters are amazing at their job, I would recommend 100%

I would give this 5* however the carpet fitter "recommended" in store and following a conversation with said fitter by the JW carpet salesman actually never completed the job he showed up and appeared quite hostile initially then continued to argued about which way round the carpet runner should be fitted (its reversible) didn't even measure and cut which bits of the carpet runner needed to be sent away and re binded or even fit a seperate landing carpet. We will never use JW carpets again and would definitely recommend to our friends and family if these are the sorts of people they "recommend" to fit their carpets/vinyl

John Walker was the carpet fitters name if anyone would like to be let down like we have.

Visited the store in Auldhouse Retail Park today and so glad we did. Was looking for carpet for two bedrooms of static caravan. After discussion with Matt regarding sizes he found a carpet end that could be cut into two pieces (which he did for us) that meant we were able to save money and won’t have much wasteage. Also purchased Lino for hallway which was also a great price. Delighted with the help and advice from Matt and will definitely go back to this store. Thank you JW and thank you Matt.

Had a problem with a carpet fitter from Kilmarnock who pretty much wrecked my lino and the guys at the Kilmarnock store have refunded me for the wrecked lino and are covering fitting costs for my new lino, top marks for that,big thanks to William from the store

Excellent customer service when ordering in the shop (Stirling branch although I’ve also visited Coatbridge who were exactly the same!). Helpful on sourcing the stock from other stores, welcoming, friendly, and unbeatable prices. Could not have been easier to order our carpets today (and the two rugs which I couldn’t resist!). Would absolutely recommend and will be repeat customers for sure!

Also as a side note J&W do not fit carpets so any issues people have encountered re fitting are with companies who work independently and therefore should be reviewed separately. They may recommend/guide you to using suggested fitters but that’s up to you to do your own homework. I don’t like to see negative reviews against a decent company supplying, when they had nothing to do with the laying aspect.

Really good service, really helpful staff and best prices I could find

Don't think I've ever bought a carpet anywhere else!

Just bought a Hall carpet, underlay from the East Kilbride store. Staff were brilliant, service all round was excellent. Strongly recommend.

Just had carpets fitted by this company bedrooms(2) living room and hall,and what a complete mess they left behind,loose ends of carpets,fluff of carpets everywhere,took nearly two hours to lift and left Ouse all over common close,if you have any scruples at all steer well clear ,I for one will never use them again,or would ever recommend,this was the store in Darnley.

Ordered vinyl on line, got phone call later that day regarding delivery, came when they said,
Excellent service Dunfermline branch.
Competitive prices, didn't get it fitted as I did it myself.
Would definitely use them again.

We have had numerous problems with this company. There customer service is awful and attitude despicable. They are totally unprofessional and insist there mistakes are caused by the customer.
Could not fault the carpet fitter but he works independently from them.
Certainly if you want a smooth service do not go here. The store we dealt with was Perth.

Ordered a carpet online. Not heard anything about delivery in over a week. Customer service is shocking would not use again.

Don't use this shop! Horrible staff there!!!

Left a living room carpet downstairs in the rain. Couldn't deliver it to my door which is 3 floors up. Myself and a small child cldnt move it. Appalling service

We are so happy with jw carpets and the standard of carpets we received. However, the carpet fitter Craig who works for them was shocking. He left us 5 weeks with no Carpet on the stairs and landing was disgusting rude and inappropriate with myself making comments about my looks. I would never ever recommend him as a carpet fitter. We have had to get our carpets redone by there other carpet fitter Bruce and Charlie who are phenomenal they have finished the whole house in a day and we couldn’t be more happy. We could not fault jw carpets especially Vincent for their help in regards to resolving our issues, our only fault was Craig.

Purchased carpet,vinyl and lvt flooring. Paid for them to be fitted by a fitter recommended by the store. Fitters did a rush job,causing all of the laid vinyl in each separate room to bubble. Not laid professionally and poorly/ragged sealant at the edges. Would not recommend and would not use again. Will need to spend more money to get it all replaced. So disappointing!