JW Wood Opiniones 

203
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I applied for a letted property I specifically stated on the online form that I couldn’t attend on Friday for viewing before 12:30pm due to work. 5 days prior to the viewing I received an appointment... Ver más

Valorada con 5 estrellas sobre 5

Megan Cunningham was lovely, friendly, polite and very efficient. She contacted the landlord or our behalf regarding questions we had and we got a reply very quickly.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!

Valorada con 5 estrellas sobre 5

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England


Información de contacto

  • Old Elvet 7, DH1 3HL, Durham, Reino Unido

  • jww.co.uk

4,6

Excelente

TrustScore: 4.5 sobre 5

203 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(203)

46 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Reported our bathroom sink not draining…

Reported our bathroom sink not draining water, the same day Nicole rang us to see if we were available for a plumber to attend our property. The man fixed it that day. Brilliant customer service.

20 de abril de 2026
Opinión espontánea
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Respuesta de JW Wood

Glad we were able to help support you and many thanks for the feedback.

Valorada con 5 estrellas sobre 5

Prompt

Prompt, professional, efficient and unobtrusive service.
Andrew Oates (Andy) processed the transaction with exceptional assistance and support.

20 de marzo de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for taking the time to give Andrew feedback we look forward to being of assistance in the future.

Valorada con 5 estrellas sobre 5

Beyond Expectations and Completely Professional

From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .

25 de febrero de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for your kind words, we look forward to of how we can be of assistance to you in the future.

Valorada con 5 estrellas sobre 5

Trustworthy and great communication

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.

17 de febrero de 2026
Opinión espontánea
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Respuesta de JW Wood

Thankyou for your kind words. We are so pleased that we could help, we will pass on your feedback to Julie. We look forward to any assistance we can offer you in the future.

Valorada con 5 estrellas sobre 5

Sarah Graham has been amazing…

Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent — highly recommend!

17 de febrero de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for your feedback. We will ensure Sarah receives it and we look forward to being of assistance to you in the future.

Valorada con 5 estrellas sobre 5

Thank you for your support Sarah Graham

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!

6 de febrero de 2026
Opinión espontánea
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Respuesta de JW Wood

Thank you for taking the time to give this feedback to Sarah it is much appreciated. We are so pleased Sarah was able to assist you throughout the buying process. We look forward to be of assistance to you in the future.

Valorada con 5 estrellas sobre 5

Sale of 21 minster court

From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .

23 de enero de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for your kind words. We are so pleased Sarah was able to assist you we will pass on this feedback to her and if we can assist you in the future please don't hesitate to ask.

Valorada con 5 estrellas sobre 5

The staff at the Chester le street…

The staff at the Chester le street branch have been amazing. Special shout out to Adrian, Vicky and Chloe who have all been a massive help to us. We would recommend them to anyone wanting fantastic help. Thank you all .

1 de febrero de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for this review, we will pass your thanks onto the team and look forward to assisting you in the future.

Valorada con 5 estrellas sobre 5

Fast and helpful, great result

I bought this house through JWW four years ago and had no hesitation to use them again. The viewing by the estate agent took place with photos taken on the same day. The house was on the market within seven days, five viewings booked and made, three offers and a sale agreed in under two weeks start to finish. Very helpful and efficient. Thank you to Jonathan and Nikki

28 de enero de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for taking the time to write to us. We will pass your thanks onto Jonathan and Nikki. We look forward to assisting you in the future.

Valorada con 5 estrellas sobre 5

Really professional staff

Really professional staff, who went out of there way with as much information as possible, sold mine within a week

20 de enero de 2026
Opinión espontánea
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Respuesta de JW Wood

Thank you so much for taking the time to respond to our team. You're feedback is important to us.

Valorada con 5 estrellas sobre 5

Excellent communication throughout…

Choosing JW Wood to sell my house was the best decision ever. Working alongside professional people has ensured a smooth and sress free process. Would definitely recommend to others.
Thank you to a great team.

21 de enero de 2026
Opinión espontánea
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Respuesta de JW Wood

Many thanks for this review it is of great value to JW Wood and its team. Hope we can help you in the future.

Valorada con 5 estrellas sobre 5

A very professional and efficient…

A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.

14 de enero de 2026
Opinión espontánea
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Respuesta de JW Wood

Thank you for your kind words! We're delighted Nicky provided excellent service and clear communication throughout. Your recommendation means so much to us.

Valorada con 5 estrellas sobre 5

Swift and Easy Process

Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had.
Any timing issues were down to the vendor taking time to reply and not JWW at fault.

19 de diciembre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you for your kind words about Nicky's service and understanding that any delays (however frustrating) were beyond our control - we're thrilled to have assisted you.

Valorada con 5 estrellas sobre 5

Just want to say a massive thank you…

Just want to say a massive thank you for making the selling of my property such an easy process. So helpful and informative. I can’t thank Ella enough, she has been amazing looking after the sale of our property. So patient and kind. I really appreciate it.

28 de noviembre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you so much for your wonderful review! We're thrilled to hear that your property sale was such a smooth and positive experience. Ella will be over the moon to know how much her patience, kindness, and support meant to you throughout the process. Your kind words truly mean the world to us, and we're so grateful for the opportunity to assist you. Wishing you all the best in your next chapter!

Valorada con 5 estrellas sobre 5

Brilliant team …

I would like to thank all of the team in jw woods Bishop Auckland branch, I bought ,sold and bought again with them they are all fantastic, they keep you informed of everything and answer any questions what need answering, there a excellent team thank you all

26 de noviembre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you so much for your kind words and for trusting our Bishop Auckland team with not just one, but multiple property journeys! We're delighted to hear that you found our team fantastic and appreciated the communication and support throughout. It’s always our goal to make the process as smooth and stress-free as possible. Wishing you all the best in your new home, and we’re here for you anytime you need us in the future!

Valorada con 5 estrellas sobre 5

Great service & experience

From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!

23 de noviembre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Julie and Ella - they truly are stars on our team. Your feedback means the world to us, and we're so glad we could make your house process smooth and stress-free. Thanks again for choosing JW Wood!

Valorada con 1 estrellas sobre 5

Unethical Company

I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors.

Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.

19 de noviembre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so it’s disappointing to learn that we may have fallen short in your case.

Unfortunately, we are unable to identify your tenancy or specific situation based on the information provided in your review. We take all feedback seriously and would like the opportunity to investigate this matter further to address your concerns. Please reach out to us directly at lettings@jww.co.uk with more details so we can look into this and work towards a resolution.

We value all feedback as it helps us improve, and we hope to have the chance to make things right.

Valorada con 5 estrellas sobre 5

I’m so pleased with the service I…

I’m so pleased with the service I received. The team were professional, approachable, and always happy to answer my questions. They explained every step of the selling process in detail, making it smooth and stress-free.

4 de noviembre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you so much for your kind words! We're thrilled to hear you had such a smooth and stress-free experience. It was our pleasure to assist you every step of the way.

Valorada con 5 estrellas sobre 5

Wonderful service

Julie and the rest of the team offered wonderful, transparent service, and made my purchase as seamless as possible. Thank you so much!

30 de octubre de 2025
Opinión espontánea
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Respuesta de JW Wood

Thank you for your lovely review! We're so glad Julie and the team could make your purchase seamless. It was a pleasure helping you—thank you for choosing us.

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