We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... Ver más
La empresa ha respondido
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... Ver más
La empresa ha respondido
Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Información de contacto
37 Carr Lane, HU1 3RE, Hull, Reino Unido
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Excelente
4 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Greg and Thomas were brilliant
Greg and Thomas were brilliant, fast, knowledgeable and friendly.
Thank you to them
29 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Pete.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The install and network guys were…
The install and network guys were excellent. Really informative and tidy workers.Matt and Jake
29 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Dean.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Kcom fitted my internet connection
Kcom fitted my internet connection. Corrispondance all the way through explaining each part. Engineer came when expected. He was polite, helpful and professional. Easy to connect via my phone and highly satisfied with results.
22 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Mrs Davies.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very professional
Very professional, very courteous, ended call feeling happy that all will go well
29 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Ricky.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Good website and easy to set up
28 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Tob.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
From when thay.fit it to it being…
From when thay.fit it to it being turned on was great
21 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Paul.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the request…
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍
20 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning David.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
28 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
23 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
22 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
21 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
20 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
15 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
27 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
26 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
21 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Tony was efficient
Tony was efficient. He explained everything clearly and carefully. He answered queries fully. He was patient and spoke clearly.
26 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Respuesta de KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
26 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
26 de mayo de 2026
Opinión espontánea
Respuesta de KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.