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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The installers, Jake and Jason were excellent. They couldn’t be more helpful, advising where best to place the installation and explaining the setup. The KCOM call staff were brilliant too. Very sup... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

You do not value existing customers. You are offering tempting packages to newcomers then trying to restrict existing customers. I was receiving a poor service on fibre 300 and enquired about an eero... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de Internet

Escrito por la empresa

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

I was worried about changing my…

I was worried about changing my broadband provider, I'm a little old lady and have been with my current provider for many years. My knowledge of 'tech' is very limited. The young man I spoke to made the transition easy, explaining everything to me in a way I understood, answering all my questions and giving me the confidence I had made the right decision to change.

17 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Pamela.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Friendly and clued up staff and good…

Friendly and clued up staff and good broadband prices a lot cheaper than my current provider also a seamless and hassle free change over .

17 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning David.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Jake and Matt are great engineers

Jake and Matt are great engineers, very tidy, helpful and fast. Really impressed with the install- thanks guys

17 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Lisa.

Your feedback made our day - thank you for sharing it.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

The installers Ellis and Blake were…

The installers Ellis and Blake were very friendly and efficient. Care was taken with the instalation through my garden and all mess was cleaned . Everything was explained, and as we didn't know how connect the TV to the new Internet this was all done for us.

17 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Chris.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Valorada con 3 estrellas sobre 5

MRS P

It's not that I like or dislike It's just that I cannot say anything at this moment unt
il I experience something for myself. By the way I have not had anything connected yet it doesn't even go live until the 5th of may 2026 so stop asking me about a review for anything because I can't tell you anything

17 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Paula.

Thanks for your review. We’d like to learn more about your experience and have requested your contact details. You’re also welcome to get in touch with us directly.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Happy Customer

Absolutely superb and faultless install by Greg and Jason. Went like a breeze.

16 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Simon.

We’re grateful for your support and thrilled you’re enjoying our service.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Matt and Jake were brilliant

Matt and Jake were brilliant, quick and done a nice tidy job, great lads

16 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Aidan.

Thank you for sharing your experience - we’re glad it’s been a good one.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

My installation of full fibre 500 KCom

My installation of full fibre 500 by KCom went smoothly & efficiently. The 2 installers were polite, informative & cleared up after themselves. Inspite of digging a channel across the garden gravel, grass & block paving, you could hardly tell it had happened. It’s a very narrow channel & they put back to restore original as much as possible. Even shoes were taken off inside!
The speeds exceeded the promises & I am delighted with the result. Thank you 😄

9 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Elaine.

We really appreciate your feedback and are glad we could help.

Kind regards, Ella.

Valorada con 3 estrellas sobre 5

Engineer installation friendly

Engineer installation friendly, polite and attentive.

8 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Mrs Sellick.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

Valorada con 1 estrellas sobre 5

💩CON ARE THE MOST UNRELIABLE EXPENSIVE…

💩CON ARE THE MOST UNRELIABLE EXPENSIVE PHONE COMPANY IN THIS COUNTRY THEY 😑 CHARGE £70 FOR BASIC FIBRE BROADBAND AND MOST OF THE TIME IT DOESNT EVEN WORK AS LIGHTSTREAM IS DEADSTREAM! IF YOU HAVE AN ENGINEER APPOINTMENT BOOKED THEY WONT TURN UP YOU SIT THERE LIKE A FOOL IT GETS TO EVENING SO YOU RING THEM UP AND HAVE A GO AT THEM!! SO WHAT DO YOU DO WELL YOU PLACE A LOVELY LITTLE CEASE ORDER WITH BT AND FOR HALF YOU WERE PAYING 💩CON YOU GET 1GB FULL FIBRE BROADBAND TELEPHONE ☎️ SERVICE AND DIGITAL TV 📺 SAVING YOURSELF AN ABSOLUTE FORTUNE ON 💩CONs rip off CON ARTISTS prices as its over the MONOPOLY is no more and everyone are coming into Hull to kick 💩CONs bloody PHAT GREEDY ARSE JUST DUMP THEM DONT PHONE THEM TO SAY YOURE LEAVING JUST PHONE 0800 800 150 now placing that LOVELY LITTLE CEASE ORDER you will be glad you did 😀 as the absolute fortune you save by never ever 😀 using these FOOLS again!

23 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Knowledgeable

Knowledgeable, efficient and effective information given. Easily understood with excellent command of language. Friendly disposition.

15 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Julie.

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Matt and Jake just completed the…

Matt and Jake just completed the install at my 84 year old grandmas house. They went above and beyond trying to make sure they made minimal aesthetic changes to her drive, as she’s quite particular about her home and garden. They were very efficient, so friendly and incredibly helpful explaining us through the whole process and setting up the app after. Could not recommend them enough :)

15 de abril de 2026
Opinión espontánea
Logotipo de KCOM

Respuesta de KCOM

Good morning Jayde.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Valorada con 4 estrellas sobre 5

Ordered KCOM online

Ordered KCOM online, a good price I’m yet to receive the box and have installed, so will leave a further review once my internet service has been installed and I can comment on the installation and quality of the full service provided!

15 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Chris.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Very friendly and helpful lady who…

Very friendly and helpful lady who informed me what was the correct package for me and told me all I wanted to know

15 de abril de 2026
Opinión espontánea
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Respuesta de KCOM

Good morning Tony.

Thank you for your kind words - we’re delighted you’re happy with our service.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Just had full fibre installed

Just had full fibre installed. Blake and Ellis were brilliant and did an excellent job, very clean and tidy explaining everything they were doing all along. They had to take up the block paving outside but they replaced it back perfectly. Good job well done.

14 de abril de 2026
Opinión espontánea
Logotipo de KCOM

Respuesta de KCOM

Good morning Steve.

Thank you for sharing your experience - we’re glad it’s been a good one.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Professional from the beginning

Professional from the beginning with all options clearly outlined. Did not feel under any pressure at any time and the engineer who installed the WiFi was timely, efficient and professional throughout.

10 de noviembre de 2025
Opinión espontánea
Logotipo de KCOM

Respuesta de KCOM

Good morning Colin.

We really appreciate your feedback and are glad we could help.

Kind regards, Ella.

Valorada con 5 estrellas sobre 5

Thanks Corey & Adam for a perfect…

Thanks Corey & Adam for a perfect experience ⭐️⭐️⭐️⭐️⭐️

18 de noviembre de 2025
Opinión espontánea
Logotipo de KCOM

Respuesta de KCOM

Good morning Sandra.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

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