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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just finsihed our rental agreement with tenants and there was an issue to solve. All sorted quickly by Natalie Craddock to our staisfaction and that of the tenants. Huge relief it was resolved so quic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Aisha from property management was very helpful and professional in resolving my bathroom issue. She responded promptly, handled everything efficiently, and made the whole process... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our property in London has been managed by Keaton since they took over Alphbet City . We tried to sell our property last year but it didn’t happen for various reasons so we decided to put it back onto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Keatons are always proactive about keeping me informed and managing my rental property, with good advice and management support from all the team. But special mention for Omer Chughtai who is always a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Agencia inmobiliaria

Escrito por la empresa

Keatons is an award winning estate agency based in London. Our aim is simple and clear - to always exceed our clients’ expectations. We prioritise local knowledge, extraordinary customer service and a total belief to always have our clients’ best interests at the forefront of everything we do. Keatons is constantly evolving, ensuring that we are at the front with the latest technology to enable our customers to access the information they want, when and how they want it. Open 24/7


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

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4,9

Todas las opiniones

(5385)

124 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My whole experience with Keatons…

My whole experience with Keatons Stratford was excellent and very smooth! Both Gosia in the beginning and Natalie at the end were extremely helpful!

11 de agosto de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Dimitris, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Reliable Property Management company

I have been using Keatons as the managing agents for the letting of my property for several years. I have always found them very professional. In particular the property manager assigned to my property, Natalie Craddock has been very communicative and responsive with any issues. All requests have been handled promptly and any questions that I have asked are answered quickly. I would recommend them to anyone looking for a reliable property management company.

1 de agosto de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Maria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Natalie Craddock has been helping us to…

Natalie Craddock has been helping us to manage our property for a few months and showed herself to be a professional property manager. She is efficient and prompt in communicating with us any issues that need to be dealt with. A big thank you to Natalie.

27 de julio de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Rebecca, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Thank you Natalie Craddock!

I would like to say a huge thank you to Natalie Craddock for her assistance, help and friendly professionalism in resolving an issue regarding an overflow leak at my property. Natalie kept me in the loop and gave me updates liaising between me and the contractors and also giving me all necessary information to pass on to relevant people. Super customer service as always. Thank you Natalie

23 de julio de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Chris, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I have been working with Keatons for…

I have been working with Keatons for several years and have always been impressed with the service. In particular I would like to mention Natalie Craddock and Paul Rooke who have both been excellent with their support and advice.

20 de julio de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Elaine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

We’ve been living in a property managed…

We’ve been living in a property managed by Keatons and has been a great experience.
They all are super professional in every department and they never left us down when we had issues.
A special recognition goes to Lauren Cannon who has always been nice and promptly to help us.

18 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Property Management

We've had a very positive experience with Keatons Property Management. Communication was always prompt, professional, and friendly.
A special thank you to Jack for the excellent support throughout the process. When our washing machine stopped working, the issue was handled very quickly, and the landlord replaced it with a brand-new machine. Everything was dealt with efficiently, and we were kept informed at every stage.
We really appreciate the outstanding customer service and would highly recommend Keatons.

15 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Natalie Craddock at Keatons has been…

Natalie Craddock at Keatons has been very helpful and very efficient when dealing with all our repair and maintenance requests . All done quickly and in a professional manor . Very pleased with the customer service level received

7 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Omer C

Omer C. does an incredible job managing my BTL properties. He is highly responsive, commercially astute, and exceptional at tenant management. He ensures everything runs like clockwork, from rent collection to property maintenance and legal compliance, keeping my yields optimized and stress levels at zero. If you need a top-tier agent to manage your portfolio, Omer is the gold standard.

24 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful estate agent Gosia

Gosia has been so lovely and helpful in our house hunt this week. They have catered to every request and been very understanding of what we were looking for as a tenant, almost as if Gosia was moving with us! They had a very informal, friendly yet supportive, efficient approach which I found to be warm and reassuring as we made a decision on our future home. I felt Gosia related to the tenant I am and met all my expectations with professionalism and kindness. Thank you I’m very happy to have found a property with Keaton’s

4 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service throughout the tenancy process

We had a great experience with Keatons throughout our tenancy application. Joel was very helpful from the initial viewing and kept us informed throughout the process. When Joel was away, Shani took over our application and was fantastic. She was very responsive, understanding of our situation, and took the time to help us work through the referencing process. Her communication was clear and she always kept us updated, which made what could have been a stressful process much easier. We really appreciate all the support from both Joel and Shani and are excited to move into our new home. Thank you!

30 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An exceptional service

My entire experience with Keatons has been through Izaaz Miah, at the Bow/Mile End office. His professionalism, mixed with personability, was exceptional, and I am certain that his relationship both with his principal clients (the vendors) and us as buyers made the purchase at Bow Road problem-free and easy. I am extremely grateful for the way in which he acted as a go-between and facilitated the purchase.

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Natalie Craddock was fantastic…

Natalie Craddock was fantastic throughout my experience with Keatons and provided an exceptional level of service. Thank you again Natalie, for making the whole experience such a positive one.

29 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Natalie is our contact for any issues…

Natalie is our contact for any issues regarding our property who we rent through with Keatons. Never been disappointed with responses and actions, very professional and friendly. I highly recommend Keatons for property management.

19 de junio de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, katie

Valorada con 5 estrellas sobre 5

The oven wasn’t working at the…

The oven wasn’t working at the property, but Natalie Craddock from the Property Management Team was very helpful and quick to resolve the issue. Good customer service.

18 de junio de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Sarah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, katie

Valorada con 5 estrellas sobre 5

Tariq Hussain from property management…

Tariq Hussain from property management has done an excellent job on getting my issues resolved within 24 hours. I called in and within an hour a maintenance team was at my property to fix my lights and had a new shower 🚿 and hose installed. Very clean and professional work. Thank you.

12 de junio de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Jack Saunders at Keatons was absolutely…

Jack Saunders at Keatons was absolutely amazing, brilliant customer service & really went above and beyond with everything I asked of him.

29 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Jack, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Valorada con 5 estrellas sobre 5

Keaton's a pleasure to work with

We have a property being managed by Keaton's over a number of years and to be honest, it is a pleasure to deal with an honest and a sincere company who put the interest of the customers before their own and have never in all these years let us down or said NO to any matters dealing with the property. all their departments seem to be run smoothly and professionally. In particular i would like to thank Jack Saunders and his team, who I had to contact recently with an issue with our entry fire door to the apartment . I only had to email him the email received from the management company pointing out the defects and within 7 days the matter was sorted with Jack instructing his team of professionals to attend site and carry out the works to the satisfaction of the management team. I have no hesitation in recommending Keaton's to any of my friends and family. So Jack take a pat on your back you deserve it sir.

4 de junio de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Nilesh, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

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