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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've been having a great experience as renters thanks to Omer Chughtai from the Stratford branch! Moving in has been smooth and any issues that arise are sorted quickly thanks to him.

Valorada con 5 estrellas sobre 5

Just finsihed our rental agreement with tenants and there was an issue to solve. All sorted quickly by Natalie Craddock to our staisfaction and that of the tenants. Huge relief it was resolved so quic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our property in London has been managed by Keaton since they took over Alphbet City . We tried to sell our property last year but it didn’t happen for various reasons so we decided to put it back onto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Aisha from property management was very helpful and professional in resolving my bathroom issue. She responded promptly, handled everything efficiently, and made the whole process... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Agencia inmobiliaria

Escrito por la empresa

Keatons is an award winning estate agency based in London. Our aim is simple and clear - to always exceed our clients’ expectations. We prioritise local knowledge, extraordinary customer service and a total belief to always have our clients’ best interests at the forefront of everything we do. Keatons is constantly evolving, ensuring that we are at the front with the latest technology to enable our customers to access the information they want, when and how they want it. Open 24/7


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

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4,9

Todas las opiniones

(5386)

124 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Keaton's a pleasure to work with

We have a property being managed by Keaton's over a number of years and to be honest, it is a pleasure to deal with an honest and a sincere company who put the interest of the customers before their own and have never in all these years let us down or said NO to any matters dealing with the property. all their departments seem to be run smoothly and professionally. In particular i would like to thank Jack Saunders and his team, who I had to contact recently with an issue with our entry fire door to the apartment . I only had to email him the email received from the management company pointing out the defects and within 7 days the matter was sorted with Jack instructing his team of professionals to attend site and carry out the works to the satisfaction of the management team. I have no hesitation in recommending Keaton's to any of my friends and family. So Jack take a pat on your back you deserve it sir.

4 de junio de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Nilesh, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Valorada con 5 estrellas sobre 5

Needed some maintenance work done and…

Needed some maintenance work done and my property manager Tariq Husain and the team at Chalkhill maintenance were very swift and effective in sorting all the issues. Home feels like new

16 de abril de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Sam, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Amazing work from tariq from…

Amazing work from tariq from propertymanagment, saves me alot of time and money on my property repairs. Best company to work with as a Landlord

22 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great Service!

Had my annual inspection with the lovely Tariq and the amount of maintenance that was done by the chaps at Chalkhill especially Adam was excellent.
I was away for a week and they were popping in to look at my water pump and I came home to so much work had been done, new shower head, sink plug, fire and co2 alarms and a few other little things. I have been a tenant for almost 5 years and have always had good service and communication but this time they knocked it out the the park! Thanks All!

28 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Nikki, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Hello

Hello! I'd like to express my family's deep gratitude to your employee, Gosia szymczyk, who helped us gather the documents. Whenever we had questions, she was always available and answered them. I'm very pleased with her. I think your company is excellent, and thank God I chose you.

30 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Dali, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

tenancy renewal

Thanks to Natalie Craddock in handling the tenancy renewal process smoothly and efficiently

27 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma

Valorada con 5 estrellas sobre 5

It was a pleasure dealing with Natalie…

It was a pleasure dealing with Natalie during our lease renewal. She was quick in her responses and was able to get all the related parties to come to a quick agreement.

1 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Kunal, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Valorada con 5 estrellas sobre 5

Extremely helpful and responsive…

Extremely helpful and responsive service from a great team. Jack was particularly efficient and a great pleasure to communicate with.

22 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Janet, Thank you for taking the time to leave a wonderful 5* review. Jack will be thrilled to read your kind comments. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Excellent property managers

Very positive experience with the Keatons team - thanks very much to Shani, James, Rebecca and Natalie for all your help in securing tenants and managing the property so efficiently!

11 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Helpful staff

Had a lovely experience. Gosia was very helpful with the property search, ensuring we were kept up to date at all times.

8 de mayo de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 1 estrellas sobre 5

Lack of professionalism and incompetence

My experience with Keatons Stratford (rental) has been truly appalling from start to finish. I hve encountered very little professional integrity and a surprising level of genuine incompetence. Issues were all handled with an incredible lack of care or accountability. I would strongly urge others not to be fooled by the glowing reviews as these have been actively solicited by the agency itself.

4 de abril de 2026
Opinión espontánea
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Respuesta de Keatons

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations

Valorada con 5 estrellas sobre 5

They were great help and helped me find…

They were great help and helped me find a place to live very quickly and with ease

17 de abril de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Zachary, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

We had a great experience working with Natalie Craddock

We had a great experience working with Natalie Craddock at Keatons during our tenancy. She was consistently helpful, responsive, and easy to deal with throughout the entire process. Even after we had moved out and were no longer tenants, Natalie replied within the hour and got everything sorted quickly and without any fuss. That level of support, even after the tenancy had ended, really stood out. I really appreciated her professionalism and would highly recommend her.

17 de abril de 2026
Opinión espontánea
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Respuesta de Keatons

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Natalie Craddock helped with our…

Natalie Craddock helped with our tenancy renewal. She was professional throughout - very much recommended! :)

23 de marzo de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Amelia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Valorada con 5 estrellas sobre 5

Natalie Craddock is always professional…

Natalie Craddock is always professional and knowledgeable. Natalie has been a great help managing my property. Natalie is always friendly and quick to respond. Thank you

13 de abril de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Im so happy with the all support and…

Im so happy with the all support and the management from Kasim from Keatons .
Thank you for helping us with the papers and get everything on place in the new house .
Thank you Kasim , my family really appreciate the all support from you.

31 de marzo de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 1 estrellas sobre 5

Reasons not to buy or sell through Keatons

When I bought the property through Keaton's in 2017, they had failed to have the contract sorted with the tenants and the owners (they were friends). Agreed sale in April, moved in 1 day before December because of this.
I sold the house in 2025 (July 1st) and didn't move until February 10th 2026.
Why?
Because one of their estate agents decided it was a good idea to give advice on leasehold extension law (incorrectly too, which caused the delay) to the buyers. They also told me a different option, which is incredible, mind boggling, etc.

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thanks, Natalie

Natalie Craddock was incredibly helpful to me as a landlord in communicating with my tenant and making sure to efficiently get a lease in place that everyone was happy with. Thanks, Natalie!

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Keatons

Natalie Craddock is very professional and full of knowledge. She has been consistently helpful and responsive. I have had a great service from Keaton’s & NC has been a key part of that.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Natalie Craddock has been very helpful…

Natalie Craddock has been very helpful in our rental management. Friendly, communicative and timely.

17 de marzo de 2026
Opinión espontánea
Logotipo de Keatons

Respuesta de Keatons

Dear Amelia, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie

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