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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've been having a great experience as renters thanks to Omer Chughtai from the Stratford branch! Moving in has been smooth and any issues that arise are sorted quickly thanks to him.

Valorada con 5 estrellas sobre 5

Just finsihed our rental agreement with tenants and there was an issue to solve. All sorted quickly by Natalie Craddock to our staisfaction and that of the tenants. Huge relief it was resolved so quic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our property in London has been managed by Keaton since they took over Alphbet City . We tried to sell our property last year but it didn’t happen for various reasons so we decided to put it back onto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Aisha from property management was very helpful and professional in resolving my bathroom issue. She responded promptly, handled everything efficiently, and made the whole process... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Agencia inmobiliaria

Escrito por la empresa

Keatons is an award winning estate agency based in London. Our aim is simple and clear - to always exceed our clients’ expectations. We prioritise local knowledge, extraordinary customer service and a total belief to always have our clients’ best interests at the forefront of everything we do. Keatons is constantly evolving, ensuring that we are at the front with the latest technology to enable our customers to access the information they want, when and how they want it. Open 24/7


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

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4,9

Todas las opiniones

(5386)

125 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Avoid

Purchased through Keatons but would NEVER deal with them again!
—-
You have no record? You sold us our flat and have had multiple dealings with us ever since. Only last week you sent us an email hence the review. Suggest you actually check your records and stop automatically trying to have unfavorable reviews deleted from TrustPilot!

24 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations

Valorada con 5 estrellas sobre 5

In dealing with Keatons over the past 3…

In dealing with Keatons over the past 3 years, I’ve found them professional and quickly responsive. Recent tenancy renewal with Natalie Craddock was smooth and professional which allowed negotiations with landlord to flow well. Hilary Laviniere, Property Manager, has been very quick and helpful, also. 👍👍

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Susan, Thank you for your kind comments regarding Natalie and Hilary and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

Valorada con 5 estrellas sobre 5

We have just rented a property through…

We have just rented a property through Justine, she was so helpful throughout the process. She arranged a viewing very quickly to suit our schedules which we are so grateful for! Thank you Justine

10 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Amy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Valorada con 5 estrellas sobre 5

I had a great experience working with Natalie Craddock

I had a great experience working with Natalie Craddock at Keatons. She was professional, responsive and very helpful throughout the tenancy renewal process. Natalie took the time to discuss our situation with the landlord and successfully helped us reach an agreement that worked for everyone. Her communication was clear and supportive, and the whole process felt smooth and stress-free. I really appreciate her help and would highly recommend her.

14 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Dara, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Millie Hurst

Millie Hurst, our estate agent, was very kind and found us a flat that fit our (highly specific) needs. There have since been quite a few issues since moving into the flat, but property manager Lauren Cannon has dealt with them promptly and empathetically!

13 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Cara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Excellent experience at Keatons !

Natalie Craddock at Keatons ensured that my recent renewal experience was simple, friendly and efficient.

10 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Paul, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Excellent service from Natalie Craddock…

Excellent service from Natalie Craddock at Keatons. She was friendly, efficient, and extremely helpful throughout the whole process. I really appreciate her support and would highly recommend her.

9 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

We brought a request to Omer regarding…

We brought a request to Omer regarding a kitchen appliance it was promptly handled and Omer / the landlord went above and beyond to help us. Thank you!

1 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Tom, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Martha was very communicative…

Martha was very communicative throughout the process, keeping me updated at every stage and always being responsive. She made the experience of finding a property to rent smooth and straightforward. Thank you for all your help.

7 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Very good experience

Am very pleased with the service provided by Keatons Stratford, who have managed my tenancy over many years. A big thank you to Natalie Craddock for very professionally processing the latest extension of the agreement.

5 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Dear Greg, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Professional service

Natalie Craddock has been supporting me for the last one year with my rental property.
She is always professional in her communication with me and responses to emails are always prompt.

2 de enero de 2026
Opinión espontánea
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Respuesta de Keatons

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Very responsive

Keatons has been the best estate agents we've had so far. They've handled any repairs quickly. Natalie Craddock was super helpful in discussions with our landlord around renewing our tenancy agreement!

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Tayo, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service from the always helpful and pleasant to deal with Natalie Craddock at Keatons in arranging the extension and rent review for my buy to let flat.

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Susan, Thank you for taking the time to leave a wonderful 5* review. Natalie will be thrilled to read your kind comments. Kind regards, Katie

Valorada con 1 estrellas sobre 5

STEER CLEAR AT ALL COSTS!

I had the displeasure of dealing with Keatons during the sale of my flat. Needless to say the sale flat finally got over the line but not without the stress of dealing with Keatons, stratford branch who I believe earn a lot of money for not doing very much! (happy to be corrected, not with words but actual evidence). Not only were they rude on virtually every call I had with them but were also dismissive to their responsibilities. I will make a point that they lost my master set of keys (Their biggest asset) and then offered £7 for it. What a slap in the face that was. Professionally they are liable but do I want a headache when I have enough stress already! No, so they walk away. My advice don't be sold by any of their offers and steer clear at all costs. Happy to discuss to anyone who thinks otherwise or wants to know why. YOu can find me as Jiten Raja.

I do have another sale engaged with another Keatons office so I will update on that as I complete sale.

16 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Jiten, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Katie, Customer Relati

Valorada con 5 estrellas sobre 5

Lease agreement renewal.

We recently renew our lease agreement with the assistance of Natalie Craddock. The process was very smooth as Natalie handled it professionally, she was quick to respond and helpful with any queries we had.

22 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Keatons Strutford office UK has provided their excellent rental services for my property for more than 10 years. I have got very good experiences with this aginecy.

Keatons Strutford office UK has provided their excellent rental services for my property for more than 10 years. I have got very good experiences with this aginecy.

25 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Keatons rental team

I've been dealing with Keatons a long time with my managed property and they do a great job. Most recently with Natalie Craddock who has managed the renewal of the contract with my tenants - she has advised me very well on the current state of the market and negotiated a good deal for both sides.

23 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Paul, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I recommend Keatons

I recommend Keatons, they have very friendly team and a good selection of properties. Many thanks to Gosia, who kept in touch with us to discuss new properties, she was easy to talk to and understood our needs.

16 de diciembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Sabina, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great customer service

Natalie is always very responsive and a great liaison between us and the landlord.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Keatons

Respuesta de Keatons

Dear Anna, Thank you for leaving a wonderful 5* review. Kind regards, katie

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