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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've been having a great experience as renters thanks to Omer Chughtai from the Stratford branch! Moving in has been smooth and any issues that arise are sorted quickly thanks to him.

Valorada con 5 estrellas sobre 5

Just finsihed our rental agreement with tenants and there was an issue to solve. All sorted quickly by Natalie Craddock to our staisfaction and that of the tenants. Huge relief it was resolved so quic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our property in London has been managed by Keaton since they took over Alphbet City . We tried to sell our property last year but it didn’t happen for various reasons so we decided to put it back onto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Aisha from property management was very helpful and professional in resolving my bathroom issue. She responded promptly, handled everything efficiently, and made the whole process... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Agencia inmobiliaria

Escrito por la empresa

Keatons is an award winning estate agency based in London. Our aim is simple and clear - to always exceed our clients’ expectations. We prioritise local knowledge, extraordinary customer service and a total belief to always have our clients’ best interests at the forefront of everything we do. Keatons is constantly evolving, ensuring that we are at the front with the latest technology to enable our customers to access the information they want, when and how they want it. Open 24/7


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

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4,9

Todas las opiniones

(5386)

125 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Thank you Natalie

Natalie was very helpful in advising on my lease extension and organising the process. Very grateful to her - another example of Keaton's professional service.

17 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Emily, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Thank you Gosia!

I booked a viewing with Keatons and very shortly later, Gosia called me, she promptly booked me in, and was very responsive throughout. She arrived at the viewing in a timely manner, and was extremely helpful during the viewing.

Even after when I agreed to let the property she showed me, she was so prompt and informative of all the info I needed to provide. It was only a day after the viewing our offer for the property was accepted.

Searching for properties in London can be so stressful. I very often have forgettable or negative interactions with estate agents. Gosia was so so helpful, so approachable and answered all my queries. We all know how competitive it can be to rent property in London, but with Gosia’s help I did not feel as anxious as I usually do!

Thank you so much Gosia!

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Shu, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Tenancy renewal

Natalie Craddock assisted with a recent tenancy renewal and I found her to be both helpful and professional. Giancarlo Moruzzi

7 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Giancarlo, Thank you for taking the time to leave a lovely review regarding Natalie. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I’m a landlord and Natalie at Keatons was such a star!…

I’m a landlord and Natalie at Keatons handled my tenancy extension and liaised with the Tenants taking care of everything. It took all the stress out of the renewal process and negotiating the terms of the extension with the tenants. Many thanks Natalie!

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Martin, It’s great to hear that you have had a brilliant experience with Natalie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Keaton's rep Natalie helped me greatly…

Keaton's rep Natalie helped me greatly sorting the extension for my rental flat. Made the whole process simple. Keaton's as ever provides me with a great management service. In this ever changing environment.

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Stephen, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Keaton's sold my flat

I used Keaton's because they came recommended by a friend. I found the valuation conversation realistic and straightforward. They are an agency with a strong local presence and they demonstrated an understanding of my local area. I really appreciated the way that OJ and his colleagues kept me in the loop, setting up lots of viewings and providing timely and helpful feedback. When I secured a buyer, the progression management was straightforward. I particularly liked the way that OJ attended to the needs of the buyer. I would recommend them and I would use them again.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Paul, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great experience with Keatons

I've been renting with Keatons for 3 years now and have had a great experience with them. The original realtor I worked with to find my place, in addition to the Renewals Consultant Natalie Craddock, have both been super supportive and proactive all the way through!

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Ethan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Lifesaver Lauren!

We’ve been tenants with Keatons for a year and on the whole they’ve been responsive and reliable. Lauren Cannon in particular has gone above and beyond to support us recently through a bug infestation, being incredibly kind, responsive, and making calls outside of her working hours to get an emergency contractor sent round. It’s been the best experience I’ve ever had with a letting agent and she’s really helped get us through a stressful situation. We can’t thank her enough!! Our experience with Lauren has definitely made us more likely to choose Keatons again :)

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear M. Griso, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Resolving tenant issues

I have had tenant problems and they were dealt with rapidly and professionally by Natalie Craddock i would recommend her to anyone using Keaton’s as their management company as her desire to resolve problems quickly and efficiently are a help stopping unnecessary worries

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Opie, It’s great to hear that you have had a brilliant experience with Natalie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great support from Natalie Craddock

Great support from Natalie Craddock

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Yorgos, Thank you for taking the time to leave a lovely review regarding Natalie. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Excellent service and attention

Excellent service and attention
Natalie Craddock is incredibly helpful and knowledgeable
Definitely recommend

11 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear S Griffiths, Thank you for taking the time to leave a wonderful 5* review. Natalie will be thrilled to read your kind comments. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great communication with our renewals…

Great communication with our renewals consultant, Natalie Craddock. She has been really helpful and kept the process smooth for us as tenants.

16 de septiembre de 2025
Opinión espontánea
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Respuesta de Keatons

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Katie

Valorada con 5 estrellas sobre 5

5 ⭐️ to Natalie!

Absolutely 5 ⭐️ to Natalie!!

We had such a great experience with Natalie Craddock from Keatons for our tenancy renewal. She was super kind, quick to respond, and really helpful throughout the process — made everything so easy and stress-free. Couldn’t have asked for better support!

29 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Danai, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Natalie has been fantastic throughout…

Natalie has been fantastic throughout the renewal of our tenancy agreement with Keatons. She's been proactive, responsive and attentive and it's really felt like she's been in our corner throughout the whole process. Highly recommend!

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Elsie, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Marta - amazing agent from Keatons

Marta, the agent who I was in contact with from Keatons was not just eager to help, responsive and respectful but she also just seemed very kind and pacient which made me, as a student with not much experience in renting, feel very comfortable and feel like I can trust her when communicating with her. I think that is quite rare in this industry as I’ve only had bad experiences before with agents that felt like they just wanted to trick me or just wanted to get my money as soon as possible.

6 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Maia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Omer is a Great Property Manager

Keatons are a great company to deal with as a landlord. Omer Chughtai is the most efficient property manager I have ever dealt with. He responds to every query immediately and always endeavours to find the best solution for all concerned. He is completely professional meaning that I can feel confident that both property and tenants are looked after in the correct way.
Thank you Omer.

5 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Simon, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I have used keatons for the past year

I have used keatons for the past year, they helped me find and select great contractors for a refurb for my flat then marketed and rented it out, finding a super tenant and doing all the management, liaison with tenant, repairs etc. The staff have been - without exception - polite, friendly, and helpful at all times. Special shout out to Rose in Hackney, who is always first port of call for any inquiries, and also Natalie Craddock, who has recently helped arrange the annual tenancy renewal.

4 de noviembre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Valerie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I recently rented an apartment for my…

I recently rented an apartment for my daughter with Keatons. There were a few glitches, teething issues. Justine really was very helpful, patient. She went out of her way to help and sort things. She even got back to me on weekend. I really appreciate her support.

27 de septiembre de 2025
Opinión espontánea
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Respuesta de Keatons

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

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