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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've been having a great experience as renters thanks to Omer Chughtai from the Stratford branch! Moving in has been smooth and any issues that arise are sorted quickly thanks to him.

Valorada con 5 estrellas sobre 5

Just finsihed our rental agreement with tenants and there was an issue to solve. All sorted quickly by Natalie Craddock to our staisfaction and that of the tenants. Huge relief it was resolved so quic... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our property in London has been managed by Keaton since they took over Alphbet City . We tried to sell our property last year but it didn’t happen for various reasons so we decided to put it back onto... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service! Aisha from property management was very helpful and professional in resolving my bathroom issue. She responded promptly, handled everything efficiently, and made the whole process... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Agencia inmobiliaria

Escrito por la empresa

Keatons is an award winning estate agency based in London. Our aim is simple and clear - to always exceed our clients’ expectations. We prioritise local knowledge, extraordinary customer service and a total belief to always have our clients’ best interests at the forefront of everything we do. Keatons is constantly evolving, ensuring that we are at the front with the latest technology to enable our customers to access the information they want, when and how they want it. Open 24/7


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 1 semana

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4,9

Todas las opiniones

(5386)

125 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Lovely People - Thanks

Amazing! Such nice people to deal with. Thank you to Jamie and Paul at the Stratford office, for your kindness and patience.

31 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Stephanie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Really great experience with Keatons

Really great experience with Keatons, after over 10 years of service as a buyer then a landlord. Always responsive, timely, and with quality advice.
Most recently especially with Natalie Craddock supporting tenancy renewals.
Thank you.

1 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Gareth, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Always helpful and professional

Always helpful and professional. Over the past few days I had dealings with Paul Rook. Fantastic. He went out of his way to solve a tricky situation. I am most impressed. Keep up the good work Keatons.

31 de octubre de 2025
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Respuesta de Keatons

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great service

I had an excellent experience with Keatons, thanks to Natalie's outstanding support. She renegotiated my tenancy to a very favourable outcome and was incredibly diligent throughout the process. Despite me being based overseas. Natalie kept me regularly updated and made the entire experience seamless. Her professionalism, responsiveness made a real difference. Highly recommend Keatons for property management, and especially Natalie.

24 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Naran, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Renting in Stratford with Gosia Szymczyk

Gosia was fantastic to deal with at Keatons Stratford. She took time to ensure we had the information we needed to put our best foot forward and find a property to rent.

28 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Raphael, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Ms.Gosia of Keatons

Big thanks to Gosia for helping me find a new rental property. She handled my case very well, efficiently and hassle free transaction. A very good asset to the company because of her work ethics, time management and dedication to her work.

28 de octubre de 2025
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Respuesta de Keatons

Dear Eric, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Justine helped us secure our apartment…

Justine helped us secure our apartment quickly and supported us throughout the referencing process. She’s always been very responsive to our queries and happy to help

28 de octubre de 2025
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Respuesta de Keatons

Dear Alice, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Omer is always incredibly helpful

Omer is always incredibly helpful, answers my questions quickly and ensures I get everything I need as a tenant with Keaton’s.

Thank you for making my living arrangements so easy and stress free.

7 de octubre de 2025
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Respuesta de Keatons

Dear Charlie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Rentals

Had a really good experience with keatons. I worked with Benjamin Templeton on finding a property. He kept me updated with options until he found me my new home. Would highly recommend

1 de octubre de 2025
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Respuesta de Keatons

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Amazing experience with Keaton⭐️⭐️

Amazing experience with Keaton⭐️⭐️
I recently rented a property through Keatons, and the whole process was smooth from start to finish. A massive shoutout to Justine, who went above and beyond to make everything easy for me. She was patient, kind, and always quick to respond honestly made the whole renting process stress free.
It’s rare to find someone so professional yet genuinely caring. If every agent was like Justine, moving houses would actually be enjoyable. Big thanks again to her and the Keatons team for all the support. Highly recommend…. ❤️❤️

22 de octubre de 2025
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Respuesta de Keatons

Dear Romal, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I’m absolutely over the moon to finally…

I’m absolutely over the moon to finally have my new flat! Huge thank you to Gosia for being so lovely and patient throughout the whole process — you made everything so easy.

16 de octubre de 2025
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Respuesta de Keatons

Dear Joanna, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Have been with the Hackney branch for a…

Have been with the Hackney branch for a decade, very happy!

24 de octubre de 2025
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Respuesta de Keatons

Dear llaria, Thank you for taking the time to rate your service with our Hackney office. We appreciate you posting this. Kind regards, Asma

Valorada con 5 estrellas sobre 5

My experience

Thank you Gosia for helping us find and secure a perfect property.

10 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Mouna, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I had a really good experience with…

I had a really good experience with Keatons. Good selection of properties and friendly team. Many thanks to Gosia for always being on the other side of the phone to answer all our questions.

23 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Naziha, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Natalie Craddock was very professional

Natalie Craddock was very professional, easy to deal with and communicative during my tenancy renewal, which can often be a stressful period. Many hanks to her for her help in making the process run smoothly.

24 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Alan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Outstanding service from Natalie…

Outstanding service from Natalie Craddock at Keatons!
Natalie has been absolutely fantastic throughout my tenancy renewal - professional, friendly, and exceptionally efficient. She communicates clearly, always follows up promptly, and handles every detail with care and confidence.

Her knowledge of the process, attention to detail, and proactive approach made everything seamless. She goes above and beyond to make things easy for clients and genuinely takes pride in her work.

It’s rare to find someone who combines professionalism with such warmth and approachability - Natalie truly represents Keatons at its best.

10 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Niel, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great experience with Keatons

Great experience with Keatons, Justine was amazing help with finding us the right property- quickly and professionally. She kept us updated throughout the process and ensured our needs were fully met.

22 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Sophia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Valorada con 5 estrellas sobre 5

Great experience with Keatons

Great experience with Keatons! Marta was super helpful and made the renting process really easy and stress-free. Highly recommend!

22 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Antonino, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Valorada con 5 estrellas sobre 5

The right partner

We’ve been happy clients of Keatons for 10+ years and cannot fault their dedication to provide an excellent service level. From the property management side to the more commercially driven functions, Keatons appear to have a knack for holding on to a trustworthy, conscientious, reliable pool of talent that is v capable and provides an excellent customer experience. A special shout out to Pauline, Wayne and Natalie who are consistently doing a great and often exceptional job. Thank you!

22 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

Dear Daniel, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Valorada con 5 estrellas sobre 5

I have entrusted Keatons with the…

I have entrusted Keatons with the management of my rental property in East London for some time now, and my experience has been nothing short of excellent. Their team is consistently helpful, communicative, and effective in handling all aspects of property management. I recently had the pleasure of working directly with Mark Bloyce to extend a tenancy agreement. Mark demonstrated exceptional skill and negotiation, securing a solid rental increase that reflected the market value while ensuring a smooth and positive outcome for all parties. I have complete confidence in Keatons and would recommend them without hesitation to any property owner.

20 de octubre de 2025
Opinión espontánea
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Respuesta de Keatons

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

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