The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty foll... Ver más
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The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty foll... Ver más
La empresa ha respondido
We are very pleased with our exterior, electric roller shutters. They are ideal for added security, insulation and privacy to our summerhouse. The customer service with this company was fabulous. I... Ver más
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We ordered some roller shutters which last week arrived in a van. The online ordering system is very easy to use and if you read their instructions they tell you exactly how to measure (ie that the si... Ver más
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I recently posted on here that I had not received any communication from this company in relation to my order. However the emails were going to my spam mail box. Also the items received were the wrong... Ver más
We are a direct distributor of window roller blind systems, awnings, pleated blinds, roof roller blinds and window accessories of the largest renowned manufacturers. We work only with the best! The blinds we offer meet the highest world standards, they are produced only in European factories.
23 Farrier Lane, LE4 0WB, Leicester, Reino Unido
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I decided to buy and fit my own roller shutters at my shop. Great price, great product, easy install.

Respuesta de Knall
Terrible service, we have been waiting nearly 3 months for our order. They lied and send it was being delivered, then said its been posted which again it wasnt. We are trying to get a refund but no luck so far.

Respuesta de Knall
We are very pleased with our exterior, electric roller shutters. They are ideal for added security, insulation and privacy to our summerhouse. The customer service with this company was fabulous. In particular Kamila who made sure we had the correct colours and parts. A big thank you to her and Knall. We will look at this company first in the future, should we need further products.

Respuesta de Knall
Easy to use Web site made ordering easy. Even when the delivery van broke down they called and kept me up to date and made sure my delivery got here on the day I was told.
I brought a windows shutter which was well made and really good quality.

Respuesta de Knall
Shutter itself is reasonable build quality.
Pre assembled, made to measure, colour, guide fixings, sizes all good.
Only criticism was manual external switch, poor quality, not as described, sent letter explaining the situation and was promised missing fitting backplate/housing. Not what I wanted, paid premium for the switch gear got low quality interior switch. Never even got the promised backplate even after complaining in writing.
Hopefully I don’t have any issues with the shutter or motor as my experience with the switch that cost less than a 1/10th of the total price was very poor. Ended up buying the switch I wanted from a different supplier, but annoyed I paid Knall for it too and got nothing like it.
Reply to Knall, I informed you I wanted the advertised outdoor switch, you confided you advertised the wrong item, you promised the back plate but never sent it. I gave up waiting and purchased a decent quality external waterproof switch that you weren’t prepared to make good on. Hence why I have only given three stars - you could’ve honoured your error but chose not to and didn’t send the missing backplate either. Customer care in my experience was poor - sorry but ball was in your court and you failed to act. I did send you multiple emails requesting suitable remedies - you chose not to act on them.

Respuesta de Knall
The website is easy to understand & makes measuring & ordering very simple. Delivery time quite good for a made to order item.

Respuesta de Knall
Excellent product top quality silent function very easy to use. Super happy with my new roller shutters. Good customer service

Respuesta de Knall
Bought blinds for our Fakro roof windows, the fakro blinds have failed a couple of times with the string breaking. These blinds appear to be sturdier and don’t have the string so will hopefully last longer. Fit on sides is as good if not better than original, fit on bottom does let it a tiny bit of light in. Overall very happy so far

Respuesta de Knall
No acknowledgement of order and no response to several e-mails; I presume that this company is no longer in business.
E-mails sent 14th, 18th and 20th July, the first asking if order received and when to pay; no response from company at all.

Respuesta de Knall
Blinds promised in 2 weeks
6 weeks later they have still not appeared. Address on Web site is in UK but I seem to be endlessly dealing with someone in Poland not that that would be a problem if they actually delivered on time.
Can't comment on the quality of the product as I have not seen it yet but on the basis of their promised delivery time o ly one star

Respuesta de Knall
I placed an order for blinds and paid over £500, on 05.05.2022. Despite shipment notification which I received on 14.06.2022 (a month ago!!!) I still have not received the goods. My e-mail to Knall asking for an update and tracking details remained unanswered. No telephone number on their UK website so decided to call their Polish office. Promised that blinds would be delivered during weekend – did not happen. Further phone calls and still no firm delivery day, no tracking number or anything.
Well over two months after placing an order, I cannot believe it takes more than a month to deliver blinds which have apparently been sent. I’m losing any hope I would receive the goods I've paid for.

Respuesta de Knall
I wanted to use their shutter in a non-standard situation and had quite a few technical queries. Responses to my queries were quick and thorough giving me confidence in ordering.
The order was completed and shipped quicker than stated and the shutter is now installed.
Cant fault the product or service and the shutter was good value for money.

Respuesta de Knall
Delivered within timescale given when ordered. Product manufactured exactly to specifications. Easily installed and works perfectly. I’m very pleased and would recommend to anyone.

Respuesta de Knall
Customer service is great and the product is brilliant

Respuesta de Knall

Respuesta de Knall
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