After purchasing two Roller shutters, I am still stuck with one without a Remote. I have emailed several times asking for a quote, with no response. It has been two weeks now and no reply. How can you... Ver más
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Consulta las opiniones de los clientes
The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty foll... Ver más
La empresa ha respondido
We are very pleased with our exterior, electric roller shutters. They are ideal for added security, insulation and privacy to our summerhouse. The customer service with this company was fabulous. I... Ver más
La empresa ha respondido
We ordered some roller shutters which last week arrived in a van. The online ordering system is very easy to use and if you read their instructions they tell you exactly how to measure (ie that the si... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are a direct distributor of window roller blind systems, awnings, pleated blinds, roof roller blinds and window accessories of the largest renowned manufacturers. We work only with the best! The blinds we offer meet the highest world standards, they are produced only in European factories.
Información de contacto
23 Farrier Lane, LE4 0WB, Leicester, Reino Unido
- store@knall.co.uk
- knall.uk
3,7
Medio
112 opiniones
Ha contestado el 100% de las opiniones negativas
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Made to measure external roller blind
Made to measure, so very good value and reasonable quality, although l did have to pay a handyman to install the roller blind. Be prepared to wait about 6 weeks for delivery, which is expensive.
21 de septiembre de 2024
Respuesta de Knall
Dear Ms. Impey,
Thank you for taking the time to share your feedback. We're delighted to hear that you're pleased with the value and quality of your made-to-measure roller blind.
We apologize for the longer delivery time and any inconvenience it may have caused. We're continuously working to improve our delivery schedules and reduce costs to better serve our customers.
Thank you again for your valuable input. We hope to have the opportunity to serve you again soon.
Warm regards,
The Knall.uk Team
Very pleased with the roller doors
Very pleased with the roller doors, fitted really well. The Knall team were able to respond to my queries and delivery was faster than expected. Thank you
16 de agosto de 2024
Respuesta de Knall
Thank you for your kind words! We're glad the roller doors fit perfectly and that our team could assist you promptly. It’s great to hear the delivery exceeded expectations. If you need any further help in the future, feel free to reach out!
Best regards,
The Knall Team
Progress update on commitments made
Following on from my feedback to you on 17 June, your trustpilot response made five commitments.
1. Shipment processes review
2. Results of your investigation regarding the rigorous quality checks
3. Warranty process review
4. Communication review
5. Conversation with Kamila
Three months on from this, and I wondered whether these have all now been actioned, and whether these reviews resulted in any remedial actions to prevent another customer suffering in the same way we did?
Nick
17 de junio de 2024
Opinión espontánea
Respuesta de Knall
Dear Nick,
We sincerely apologize for the problems you experienced. You're absolutely right—we fell short, and we're sorry for not meeting our commitments sooner.
We have now completed the reviews of our shipment processes, quality checks, warranty procedures, and communication methods. We've implemented changes to prevent these issues from happening again. We've also addressed the concerns involving Kamila to improve our service.
Thank you for your patience and for bringing this to our attention. We are committed to doing better.
Sincerely,
Martin B.
Really delighted
Really delighted with the exterior window shutter from Knall I just had fitted. It was to replace a previous one from a different Polish company. The quality of the shutter and the motor (which is almost silent) is remarkable. User friendly website; easy to order; lots of email updates; delivery to my door. I will absolutely use them again. Thank you!
7 de septiembre de 2024
Opinión espontánea
Respuesta de Knall
Thank you so much for your kind words! We're thrilled to hear you're delighted with your new exterior window shutter and the smooth, silent motor. It’s great to know you enjoyed our user-friendly website, seamless ordering process, and prompt delivery. We truly appreciate your trust in us and look forward to serving you again soon!
Respuesta de Knall
Thank you very much and we wish you long and pleasant use, best regards
Appalling customer service
Appalling customer service. Long delays with no explanation. If you can, find another shop and avoid this seller at all cost.
26 de julio de 2024
Opinión espontánea
Respuesta de Knall
Dear Shah
Thank you for your feedback. However, we must address a significant concern regarding your review. After thoroughly checking our records, we have found no evidence of any order or correspondence from you. Your claims of appalling customer service and long delays are unfounded and misleading.
At Knall, we pride ourselves on delivering excellent customer service and timely deliveries. Your review does not reflect our standards or the experiences of our genuine customers.
We encourage you to contact our customer service team directly to clarify this matter. Spreading false information is not only unhelpful but also damaging to our reputation.
We hope to resolve this issue promptly and effectively.
Best regards,
The Knall Team
Great product but bad customer service…
Great product but bad customer service and instruction manual.
13 de mayo de 2024
Respuesta de Knall
Thank you for your feedback. We're glad you like our product, but we're sorry to hear about your experience with our customer service and instruction manual.
Your feedback is valuable, and we are working to improve these areas. Best Regards
Respuesta de Knall
Thank you so much for your wonderful feedback! We're thrilled to hear that your shutter fitted perfectly. Providing our customers with high-quality, made-to-measure products is our top priority, and we're glad to know that you are satisfied with your purchase. If you need any further assistance or have any other comments, feel free to reach out. Enjoy your new shutter!
I bought a shutter from knall but after…
I bought a shutter from knall but after less than 12 months, the strap at the top failed. It took them 6 weeks to send the part. Despite clearly telling them of a different postal address, they sent it to an old address. Very frustrating.
Having fitted them, it was clear another fault existed, which is probably what caused the strap to fail initially. The product was under warranty but they refused to accept this could possibly be a fault with their product.
As such, the warranty is worthless and provides no peace of mind at all.
They refused to provide a number to discuss with them. I had no choice but to purchase the replacement slats. Once again, despite now having told them FOUR times of our new address, they sent these to my old address, meaning a 25 mile round trip to collect. No apology was offered by Kamila.
Having finally got the parts, it became apparent that a special tool is needed to fit them, which I don't have. At this point, I gave up with trying to fix this knackered shutter.
I have wasted huge amounts of time trying to work with this company but there's no urgency, no attention to detail and no interest in customer satisfaction.
3 de abril de 2024
Opinión espontánea
Respuesta de Knall
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and we appreciate the opportunity to address your concerns.
Firstly, we apologize for the inconvenience caused by the delayed shipment and the errors in the postal address. This is not the standard of service we aim to provide, and we understand how frustrating this must have been for you. We are currently reviewing our processes to ensure that such issues do not occur in the future.
Regarding the fault with the shutter strap, we are sorry to hear that you experienced this problem. All our products undergo rigorous quality checks, but we acknowledge that sometimes issues can arise. Your feedback is valuable to us as it helps us to identify and rectify these faults. We would like to investigate this matter further to understand what went wrong and to ensure that our products meet the highest standards.
We are also sorry that our warranty process did not meet your expectations. Our aim is to provide peace of mind and assurance through our warranty, and we regret that this was not the case for you. We will review our warranty procedures to make them more customer-friendly and transparent.
Furthermore, we apologize for the inconvenience caused by the need for a special tool to fit the replacement parts. We should have communicated this requirement clearly, and we regret any confusion caused. We are working on improving our communication to ensure that all necessary information is provided upfront.
Lastly, we sincerely apologize for the lack of communication and the inconvenience of having to make a trip to collect the parts. This is not reflective of our commitment to customer satisfaction. We will address this issue with our team, including Kamila, to ensure better service in the future.
Sincerely,
Customer Service Team
Knall Online Store
Excellent customer service and the…
Excellent customer service and the quality of the blinds is top notch. I would say they are also very affordable for the quality too.
16 de junio de 2024
Opinión espontánea
Respuesta de Knall
Thank you for your wonderful review! We are delighted to hear that you are satisfied with our customer service and the quality of our blinds. Your feedback is incredibly valuable to us as we continuously strive to offer top-notch products at affordable prices.
Your satisfaction is our priority, and we are thrilled that you appreciated both our service and the quality of our products. If you have any questions or need assistance in the future, please do not hesitate to reach out to us.
Once again, thank you for your review, and we are pleased to have met your expectations. We look forward to serving you again!
Best regards,
The Knall Team
Respuesta de Knall
Thank you for your trust
Quality product and a great price
26 de marzo de 2024
Respuesta de Knall
Thank you for your opinion and we wish you all the best
Good product, not so good customer experience
I placed several separate orders for venetian blinds. The products are great, but the customer experience can be improved.
1) On every occasion they have either sent a text late in the evening for a delivery the next day (no time indication) or they just phoned saying they will deliver in 1/2hr. No previous communication that they would deliver that day.
2) The fixtures are quite soft material and can easily bend and then don't work anymore. This happens easily, especially if you are new to the system and the blinds quite large and heavy. I asked for some spare replacement fixtures, and they wanted to charge £5 for each + £25 delivery costs. This is £45 for 4 replacement fixtures. For a company that is not the cheapest, I would have expected this to be just part of the delivery, no fuss. I ended up just buying on Amazon for £4.10 (4 fixtures). I can recommend for the product, but not for the experience.
10 de mayo de 2024
Opinión espontánea
Brilliant products!!
Just received my order could not be more happy brilliant product well made and very easy to install.. only thing I would love is a customer service number but the mobile number that I found online the guy was polite and when I was chasing up my order he got back to me straight away… will definitely use again brilliant!!!
21 de abril de 2024
Opinión espontánea
Respuesta de Knall
Thank you very much for your kind words
Quality 100% second time when we buying…
Quality 100% second time when we buying from them and probably not last
Thank you :))
4 de febrero de 2024
Respuesta de Knall
Thank you Kamile, Best Regards from our Team
Respuesta de Knall
Thank you Peter, Warm regards from our team
Highly Recommend Knall Roller Shutters - Great Quality
Can't recommend these Knall Roller Shutters enough. Absolutely love them and great quality 👍🙂
We ordered two roller shutters on 2nd Feb and they were delivered on 2nd March, much sooner than expected 🙂 The large one 2.8m wide x 2.5m high to fit externally over a patio door - dropping to the floor and a smaller 1.9m x 1.4m fitting externally over a window, this one dropping to the windowsill.
The roller shutters are fabulous 👍 Well made, all aluminium and a great anthracite colour. We ordered them both with 5 channel remote controls (for the Aluprof RM45 40 motors), which can control each roller shutter independently or one controller can operate them both together. Really pleased 🙂
We had a couple of questions before ordering, so emailed Kamila who was very helpful - although I think their preferred communication method is email.
Just a note to help everyone: You need to read and re-read the online measuring instructions carefully before ordering. This is the most important bit 🤞 The dimensions are the overall sizes, including the width of the side rails and the size of the overhead box (which varies with the drop) - hence read & re-read everything, measure and re-measure...
I had to take into account the patio door sill, door stop and door handle, so needed to add a wooden frame to pack the roller shutters out from the external wall by 50mm so ordered the patio roller shutters with "angular guides" to cover the majority of the wooden frame sides (externally). I painted the wooden frame in Bedec multi surface paint satin anthracite paint (Toolstation) which matched the roller shutter colour exactly. The smaller window just needed the "straight guides", as this shutter fitted directly onto the wall.
Overall, we love the roller shutters, they are great quality and a brilliant finish. The house feels so much more secure with them too. Highly recommend Knall !!! It's a shame we can't attach photos...
2 de marzo de 2024
Opinión espontánea
Respuesta de Knall
Thank you so much for taking the time to share your delightful experience with Knall Roller Shutters. We are genuinely thrilled to hear that you are more than satisfied with the quality and functionality of our products. Your detailed account and the success you've had with the installation and use of our roller shutters not only fill us with pride but also affirm our dedication to providing high-quality, easy-to-install solutions tailored to our clients' needs.
Thank you again for choosing Knall and for your high recommendation. We are immensely grateful for your support and enthusiasm. Although it's a pity photos can't be shared in this format, your vivid description paints a perfect picture of the transformation and satisfaction our products have brought to your home.
Should you have any more questions, need further assistance, or decide to enhance more windows, our team, including Kamila, is always here to support you.
Warm regards,
The Knall Team
Communication
I placed an order with KNALL several weeks ago I found that direct communication with them was non existent by telephone which would in the future prevent me dealing with them again at this time . The lady I was emailing appeared helpful but when I reported a shortfall in my ordered I was not understood and as all the items are not identified appropriately it was somewhat difficult to describe. It is a plastic handle that is attached to the tape for moving the shutter up and down manually. Kamila said they did not do this part any more and yet it is shown as a fundamental part f the assembly instructions. Fitment instructions are not detailed enough. { It would seem that they want to do the job} for the home DIY expert. My part is still missing, I will assemble myself, But I will not use them again
17 de febrero de 2024
Opinión espontánea
Respuesta de Knall
As far as we know, your situation has already been clarified. We apologize for any inconvenience and best regards for our team
Satisfied
After a long wait, I can say your product was of a high stander and I would use your company again!
11 de diciembre de 2023
Respuesta de Knall
Thank you Paul, we are glad that you like our work and we will try to do everything we can to make the delivery faster next time ;-)
Respuesta de Knall
Dear Tony thank you for your comments, we will try to do our best to improve our communication with the clients, best regards
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