Kotsovolos Opiniones 260

If I'd only searched for reviews for this business, I'd never had made the purchase.

I made a purchase and the payment went through since the 28/08/25 and since then I've called at least 5 times and I have no update on my order status, or even the calls I put through to them, zero communication.

I've been to their outlet in Syros and I was told they couldn't do anything with the online purchase as it's out of their purview. I wen to my bank today and was told the transaction went through and I should contact the business to see what's happening. I called their customer service today and the agent who I spoke to was so rude and condescending that I just lost my sheet.

Now I'm stuck, I can't get what I paid for and I can't get my money back and no one is telling me what is going on! Worst service in the history of internet purchases.

1000% do not recommend!

Horrible Service..lying about the delivery time...they told it needs 10 days to 1 month for the fridge to come..it took 3 months.. nobody ever called back when I left my phone number..and then total mess up at the delivery..just never to buy from there..worst experience ever

Η Κωτσόβολος χρειάζεται βελτίωση
Η Κωτσόβολος είναι γνωστό όνομα στα ηλεκτρονικά, αλλά η εμπειρία μου δεν ήταν καλή. Πολλά προϊόντα στο site είναι παλιότερα μοντέλα που πωλούνται σε υψηλότερες τιμές σε σχέση με άλλους εμπόρους. Αντί για πραγματικές προσφορές, συχνά πληρώνεις παραπάνω για ξεπερασμένο στοκ.
Η παράδοση επίσης είναι πρόβλημα — υπάρχουν συχνές καθυστερήσεις και μερικές φορές το προϊόν που παραλαμβάνεις δεν είναι ακριβώς αυτό που περίμενες. Η online πλατφόρμα δείχνει παλιά και μπερδεμένη, με ελλιπείς πληροφορίες προϊόντων.
Το customer service είναι άλλοτε ευγενικό, αλλά συχνά αργεί να απαντήσει ή δεν λύνει απλά ζητήματα. Για μια τόσο μεγάλη εταιρεία, αυτό είναι απογοητευτικό.
Συνολικά, μπορείς να βρεις αυτό που ψάχνεις, αλλά πρέπει πάντα να ελέγχεις διπλά τις τιμές και τις ημερομηνίες κυκλοφορίας των προϊόντων πριν αγοράσεις. Δεν θα την προτιμούσα πλέον ως πρώτη μου επιλογή.

Πήρε η ηλικιωμένη μητέρα μου μία κουζίνα από τον κωτσόβολο την οποία την πλήρωσε 100€ παραπάνω από άλλο κατάστημα συν 45€ για τοποθέτηση με την παράδοση. Ήρθαν και πήραν την παλιά κουζίνα φέραν την καινούργια και δεν ήρθε κανένας να την τοποθετήσει. Αυτή τη στιγμή στέκεται μία κουζίνα στο καθιστικό της μητέρας μου τους πήρα τηλέφωνο και ούτε τα χρήματά μου θέλουνε να επιστρέψουν που πλήρωσα παραπάνω ούτε θα έρθει σήμερα κάποιος να κάνει τοποθέτηση σήμερα, αφήνοντας τη μητέρα μου χωρίς κουζίνα.
Πήρα τρεις συσκευές από το Plaisio και όλα κύλησαν ρολόι. Δεν ξαναπαίρνω τίποτα από τον κωτσόβολο ειδικά μετά την συμπεριφορά από την εξυπηρέτηση πελατών τους.

I bought a washing machine and paid for delivery and hookup on delivery. When the machine was delivered, the employees said that hookup was not written on his paper and refused to do it with rudeness. A friend hooked up the machine for me, but now it shakes badly. Since there is a five-year warranty on the product, the Kotsovolos customer representative I talked to on the phone contacted the manufacturer to come and fix it. They delayed. Nearly two weeks after delivery, I still cannot use the machine.

Excellent delivery and service. Very polite and helpful people

I ordered a washing machine and after not delivering when advised, the customer service department went over and above to rectify the matter.

The delivery guys who fitted the machine were extremely helpful and efficient.

Problems occur, but the way they are dealt with is a real reflection of a company.

If you have an issue, please try customer service.

I bought four AC for my home. They where quick to sell. After installing two of the four, drip water to inside. I called several times: no way to get thru. I visited the store. They opened a ticket and after that the services department from Midea called me to announce, that is not a warranty case because its not a missfunction, but a installing problem.
I reached the bot: my ticket is still open and under processing. Now after 2 weeks still no response from Kotsovolos (=bullshit).
I have now to go to the store again. I will wait 5 days after that, and if they still not respond, I will involve my looser. I paid also a lot of money for an extra warranty of 5 years.

Mind this company!!!

on 10/7 i bought haier induction hobs from the heliopolis store. they were used a couple of times and then they broke. i called haier on 24/7 and they told me to report the damage and in 2-3 days a technician would come to see what was going on. 4 days later i called again, they gave me a code to call kotsovolos since they are responsible for haier's technical support. i won't tell you the rest of the details and how indifferent they were to me in the call center... let me tell you one thing, we have 8/8 and i still don't have the slightest idea when they will fix the hobs.... and when will we be able to eat cooked food. never again, you idiot!!!!!!!!!!!

Bought two airconditioning units about 15 days ago. The seller assured me that the installation would be commited within a week and so would the withdraw of older units for recycling. First unit was delivered in a timely manner. Second one got lost since I was never informed by the driver about time of arrival. Actually he wrote on the online system that there was a road block next to my home that was a childish lie. Not even the firm's tech team could not contact him via phone. Finally I lost flight (non refundable) and a week of paid holiday(again non refundable via booking) and had to reduce my 15 days to 7. Thank you kotsovolos people, I had no idea how to ruin my family holidays and summer time alone!

Very very bad service. Products under warranty takes long long time to repair. All most 4 weeks the promised me that someone will call to help but nothing. Kotsovolos Cyprus never again.

It was honestly the worst experience that I’ve ever had with a customer service. I myself work in the customer service , and this just blew my mind. They cancelled my order without any notification or message. Then they say that they will fix it and call me back. When they called back they hung up the phone after 2 seconds and in the end (after another 3 calls) they just tell me that they don’t have any stock…? It’s a whole joke… and I’m not talking about an order of 10€, it was 300euros…

Εξαιρετική εξυπηρέτηση!!! Μας καθοδήγησε ο ευγενέστατος κύριος Θανάσης στον Κωτσόβολο Ιωαννίνων ο οποίος μας έδειξε συνοπτικά και με ακρίβεια όσα ζητήσαμε! Βρήκαμε γρήγορα και με επιτυχία όσα ψάχναμε με την βοήθεια του! Τον προτείνω ανεπιφύλακτα και συγχαρητήρια!

Repair's TAT for #Apple Magic Mouse is over 6 month and continue
Avoid to buying any Apple products from this store, they are not official Apple Store and they are not follow brand guidelines!
I have visited because this matter in the store(s) 6 times, they have maybe the worst customer service, outsourced and feels like Kotsovolos has done that just avoid responsibilities! Anyway extremely bad experience!

DO NEVER BUY ONLINE FROM THIS WEBSITE. When you buy a purchase they cannot find you in their system with your order number- customer number- and telephone number (provided to them and where they have communicated for the delivery and the codes of a product) If you buy extra insurance you would not be able to claim yourself if you did lose the piece of paper since apparently their system is terrible. And they say they cannot do any thing about it. Do not trust. Stay away. Even small websites from which I purchased in Greece could provide me help after years of a purchase. Additionally I would give a 0 if I could considering their customers services.

Avoid! If I could add 0 stars I would!
I ordered and prepaid for a mobile phone on June 19th, with a clear agreement that it would be delivered to my home via courier after June 30th, as arranged by phone with Kotsovolos’ central office. On Thursday, July 3rd, when I contacted them again, they assured me it was “on the way,” which turned out to be false — there was no shipment in progress. The product was never sent.

After many calls today, from 11:30 a.m. to 5:00 p.m., with the central office, delays, and false promises of a “call back” that never happened, I had to call again myself for an update. The ‘solution’ repeatedly offered was to pick it up today from the Nea Erythraia store — even though I live in Moschato — or from the Kallithea store tomorrow, if the shipment went through, but I was due to travel — which contradicts the original agreement for home delivery. The proposal was neither practical nor acceptable, especially given my travel plans. I was struck by the assumption that I had no mobility issues or that someone else could assist me. No consideration for accessibility, no inclusion.

As a last resort, I went to the Kallithea store at 5:30 p.m. The service was disappointing, with sarcastic comments and a complete lack of professionalism. Comments like: “Why didn’t you come yesterday?” or “Your daughter can give you her phone for the trip,” and promises of discounts that were later withdrawn with the excuse “I was joking,” since they couldn’t be applied alongside the coupon I had already used in my prepaid order. Yet, the manager had said she would apply the discount and charge it to herself. The only employee who acted professionally was Spyros, along with another staff member whose name I unfortunately don’t remember.

The result? A fully paid order, no delivery, delays, false assurances, and in the end I had to buy another phone, paying 38 euros more just to have it today. All of this is documented. I am preparing a formal complaint for the Hellenic Consumer's Ombudsman.

**And before someone from the company responds with the usual “we're sorry for your experience, we take it seriously” — I don’t want apologies or assurances about how much you “care about the customer experience.” If you cared, it wouldn’t have come to this. Change your procedures, hire staff, and train your teams properly.**

Απαράδεκτη εξυπηρέτηση πελατών. Κάλεσα για να αγοράσω ένα απλό τηλεχειριστήριο και κατέληξα να βρίσκομαι στο τηλέφωνο για πάνω από 40 λεπτά, να μιλήσω με 4 διαφορετικά άτομα και ακόμα δεν έλαβα τιμή ή πληροφορίες για τη διαθεσιμότητα. Με άφησαν στην αναμονή χωρίς καμία λύση.

Η διαδικασία είναι αδικαιολόγητα περίπλοκη για κάτι που θα έπρεπε να διαρκεί 2 λεπτά.
Πάρα πολύ εκνευριστική εμπειρία και χάσιμο χρόνου.

Η εξυπηρέτηση πελατών είναι τραγική! Ειδικά στο chat, διέκοψαν τη συνομιλία με το που έθεσα το αίτημα μου.
Ξανα έστειλα μήνυμα και με το που ρώτησα που μπορώ να απευθύνω παράπονο, με έκλεισαν πάλι. Απαράδεκτο. Έχω σκανάρει τις συνομιλίες τις οποίες και θα αναρτήσω στο google.
Λαμβάνω μήνυμα ότι το εμπόρευμα θα παραδωθει Τέταρτη 02/07. Στη συνέχεια λαμβάνω 2ο μήνυμα για το 2ωρο της παράδοσης.
Παίρνω άδεια από τη δουλειά μου και 1 ώρα πριν την παράδοση λαμβάνω νέο μήνυμα ότι άλλαξε η ημερομηνία και θα γίνει στις 04/07. Αφ
Χωρίς κανένα τηλέφωνο, χωρίς να ερωτηθώ εάν μπορώ, έχοντας χάσει ολόκληρο μεροκάματο να περιμένω! Αυθαίρετα.
Η δε απάντηση της εξυπηρέτησης πελατών ήταν ότι αν ήθελα συγκεκριμένη ώρα θα έπρεπε να πληρώσω επιπλέον.
Φυσικά ακύρωσα την παραγγελία.

Απογοητευτική και εξοργιστική εμπειρία με τον Κωτσόβολο
Στις 26/6/2025, παρήγγειλα τηλεφωνικά ένα ψυγείο Morris για την 84χρονη άρρωστη μητέρα μου, πληρώνοντας άμεσα με κάρτα, μαζί με την 5ετή εγγύηση που προσφέρει ο Κωτσόβολος. Δυστυχώς, από λάθος του υπαλλήλου, αντί για το σωστό νούμερο της διεύθυνσης (32), καταχωρήθηκε το 3.
Τους κάλεσα αμέσως και μου διαβεβαίωσαν πως θα διορθώσουν το λάθος και θα ενημερώσουν τους οδηγούς. Όμως από εκεί ξεκίνησε ένας απίστευτος Γολγοθάς.
Μετά από αλλεπάλληλες επικοινωνίες, άρχισαν οι δικαιολογίες: «να ξαναγίνει η παραγγελία», «δεν ανεβαίνει το ψυγείο», «είναι λάθος η διεύθυνση» κ.λπ. Όλα αυτά, ενώ είχα ξεκαθαρίσει ότι η παράδοση ήταν επείγουσα, καθώς η ηλικιωμένη μητέρα μου χρειαζόταν άμεσα το ψυγείο για φάρμακα και ευπαθή τρόφιμα.
Κι ενώ με έκαναν να πιστέψω πως το θέμα λύθηκε και ενώ περίμενα μες στον καύσωνα την παράδοση, τελικά έφυγαν χωρίς καμία εξήγηση και χωρίς ίχνος επαγγελματισμού ή ντροπής. Η εμπειρία ήταν εξευτελιστική: ασυνεννοησία, αδιαφορία, ψέματα και πλήρης έλλειψη υπευθυνότητας.
Ακύρωσα την παραγγελία. Δεν πρόκειται ποτέ ξανά να εμπιστευτώ τον Κωτσόβολο. Δεν είναι πια η εταιρεία που εμπιστευόμασταν – και οι πελάτες δεν είναι αριθμοί.
Εύχομαι αυτή η κριτική να προστατέψει άλλους καταναλωτές από την ταλαιπωρία που πέρασα. Μακριά.

If i could rate it a 0 I would.

By far the worst customer service i have ever dealt with.

It's almost a week now and i have not received the product. They are using the wrong address and cannot input a correct address.

Their driver is not contacting the customer and the customer service team is not updating the driver with the contact details.

STAY AWAY AT ALL COST!