The Leather Satchel Co. Opiniones 

804
TrustScore: 5 sobre 5

5,0

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Valorada con 5 estrellas sobre 5

We ordered a music case to be made for our grandson’s 21st birthday as he is a music student living in Australia. The finished item has arrived there and is absolutely beautiful. This is a wonderf... Ver más

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Valorada con 5 estrellas sobre 5

I wish I could give the Leather Satchel Co. more than five stars. I have never experienced such incredible, personal, customer service. The care and attention that went into the consultation process a... Ver más

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Valorada con 5 estrellas sobre 5

A real joy to work with Keith to create a quality bespoke bag that I’ll treasure for years to come. He took the time to understand what I wanted and made some really helpful suggestions and I couldn’t... Ver más

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Valorada con 5 estrellas sobre 5

Excellent small business. Treated myself to a saddlebag, instead of the usual rucksack and I'm over the moon with my bag and the service (and the packaging it came in too, perfect as a gift). I have b... Ver más

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Información sobre la empresa

  1. Fabricante de artículos de cuero
  2. Tienda de bolsos
  3. Tienda de bolsos y equipaje
  4. Tienda de bolsos de mano
  5. Tienda de productos de cuero

Escrito por la empresa

The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

804 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(804)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfect Satchels for All Occasions

I bought the Festival Satchel when I was in Liverpool for a conference. Two years later, when a gusset on the strap was loose, Shaun at The Leather Satchel Co responded immediately to organize shipping and a repair. Since my 1st purchase, I have added a 15-inch satchel for work and travel and an 11-inch classic satchel for every day.

The classic look, quality, and function of these beautiful satchels are beyond compare! I receive frequent compliments on my satchels and refer anyone who asks! Thank you Leather Satchel Co. for this wonderful product and excellent customer support!

12 de octubre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Andrea, we're so glad we had the opportunity to repair your satchel for you after it got damaged! That's what our lifetime repair service is for...

Less Landfill = Greener Products.

Always try to buy products that can be repaired and the maker offers a right of repair and responsibility for doing that and helping you to do that.

We thank you for taking the time to leave such a wonderful review, and that you are slowly replacing your other carry goods with our own! That's just amazing!

Thank you again!

Valorada con 5 estrellas sobre 5

What a brilliant company and service

What a fantastic company, product and service I cannot rate it high enough. Had my sporran patent satchel made with a magnetic fastener - it looks amazing and the craftsmanship and quality second to none. From ordering to delivery the whole process was excellent and professional with constant updating emails throughout - 10/10 all the way! Thank you so much The Leather Satchel Co. I’ll highly recommend you to my friends.

27 de septiembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Janet, thanks for your fantastic review! We also wish Trustpilot had a special 6 star rating that users could award to one 'Special' company they love!

Thank you so much for taking the time to share you experience, and we are really proud and feel extra special to have you recommending us to your friends!

Thanks!

Valorada con 5 estrellas sobre 5

All I can say is WOW…… I saw this bag…

All I can say is WOW…… I saw this bag and loved it… But there was a few little things I wanted… Shaun was fabulous writing every detail to make my bag extra special for me… nothing was any bother…. From extra length in the strap… compartment inside the bag ( for my fone/keys, to the colour, putting my name on the bag/choice of bucket/clasp!!! And it arrived in lovely box and dust bag…. And earlier than expected….. top class all round!
Couldn’t recommend this company highly enough… and would definitely buy again!!!

Thank you soo much again

22 de septiembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Tess, thank you for taking the time to leave a review of your experience of having a bespoke satche-bag made by us!

We're really happy Shaun was able to help you get exactly what you wanted (he's awesome isn't he?)

We look forward to helping with your next order. :-)

Thank you!

Valorada con 5 estrellas sobre 5

The best bag I’ve ever seen

I ordered a satchel from The Leather Satchel Co for university and I have to say this bag surpassed all of my expectations. The leather is beautiful, the stitching flawless, and it’s exactly what I have been looking for for years. I can already tell it’s durable just from wearing it now, but I know of this companies abilities as my mums bought two bags within the past two years.
I’ve never owned a bag like this in my life and I’m just so pleased with it, I can’t wait to buy more in the future.
It’s also worth mentioning that the customer service is amazing. They got back to me very quickly and shipped far quicker than I expected. They were absolutely lovely and so helpful.
I just haven’t got a single bad thing to say!

6 de septiembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Immie, what a lovely review! It's so nice of you to take the time out of your day to share your personal experiences with our little company.

Thank you so much... we hope you continue to love the bag and grow old together! <3

Valorada con 5 estrellas sobre 5

Such great team at the Leather Co

Such great team at the Leather Co. Fast, clear and friendly email reply. Satchel arrived yesterday in Holland, carefully wrapped. The colour and quality are wonderful. I am so happy with my purchase! Thanks TLS Co :-)

25 de agosto de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Desiree, thanks for your great review! We're so happy that you're so Happy with your purchase and hopefully we can make you happy again if you ever need another bag!

Valorada con 5 estrellas sobre 5

Fantastic quality bags and outstanding after care service

I can't rate the company highly enough.They deserve 5+ stars!The craftmanship of the bags and the after sales service are excellent.I bought my daughter a large satchel in 2013 and it's still going strong.I have contacted them on 3 occasions for minor repairs (thread starting to unravel twice and a stud coming apart once) and each time they have arranged pick up and delivery of the bag and the repair has been done very quickly and the bag returned.They do not charge for this as the bags have a lifetime guarantee.How good is that?

20 de agosto de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Ailsa,

We're so glad you love our bags. We think everything we create should be made to last as long as possible, that why we're happy to repair our bags whenever we get the opportunity. The last thing our planet needs is more landfill, right?

Thanks for taking the time to leave a lovely review.

Valorada con 5 estrellas sobre 5

Fantastic personal service and the most…

Fantastic personal service and the most beautiful, well made products. Can’t fault it at all! Super highly recommended to absolutely everyone!!! A product for life as well. Everyone should have one!

18 de agosto de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Lucy,

We agree with you.... everyone should have one of our bags! -- although that would cause the problem of us being unable to keep up with demand. :-) Still as along as everyone is a lovely and supportive as you we are sure they wont mind waiting!

Thank you so much for taking the time to write such a lovely review. We really appreciate your feedback and support.

Again, "Thank You".

Valorada con 5 estrellas sobre 5

Good Old Fashioned Customer Service (and a great product!)

I'm absolutely delighted with my purchase. I wanted a bespoke item and Shaun was really very helpful and the bag has turned out even better than I had hoped. It arrived today, ahead of schedule, beautifully packaged.

An excellent company to deal with - great product and good old fashioned customer service. Thank you.

2 de agosto de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Sue, we're delighted that you're delighted!

I'll pass the lovely words on to Shaun, know he loves being recognised for all the hardware he puts in.

We're really thankful for you taking the time to leave such a lovely review and that you had a wonderful experience I am sure other people will be able to benefit from you sharing your experience.

Thank you.

Valorada con 5 estrellas sobre 5

Amazing products and fantastic service

Absolutely fantastic service and beautiful quality products. Beautifully hand crafted leather products which are personalised with loving care. The customer service is second to none. They genuinely care about their customers and their needs. Thank you and I will definitely purchase from them again.

1 de agosto de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Irene, thank you so much for taking the time to leave such a lovely review. We're thrilled you love our hand-crafted products and it's really nice that you noticed how much we care and pride ourselves in looking after your needs.

Thank you, and we look forward to the opportunity to help you again in the future. :)

Valorada con 5 estrellas sobre 5

Excellent

Very friendly, excellent and proficient service. They made a beautiful satchel and I am so happy with it. They were always helpful and print to reply to any questions I had

22 de julio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Aodhbha, thank you for your lovely review. We're really delighted you areso happy with the satchel we made for you. if you ever need any more help, then you know we are always happy to help. Thank you.

Valorada con 5 estrellas sobre 5

Great Firm !

Great Firm !! Really helped me with fitting a key ring to my Satchel I bought earlier this year . Helpful and considerate . It’s one of those online company’s you can trust .
Thanks so much

27 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Trevor,

Thanks for leaving such a loverly review. We're so happy we where able to help you get the 'keyring loop' fitted to your bag.

Thank you.

Valorada con 5 estrellas sobre 5

The only place to buy satchels from.

Fantastic product, beautifully made. I love my new satchel. I needed the bag in a hurry and the company very kindly met my delivery date.
I could not be more pleases, thank you.

22 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Diana, thank you for a lovely review. We're always happy to expedite orders for those special occasions! We're very pleased your pleased too :-)

Valorada con 5 estrellas sobre 5

Wow!

Wow!
Ordered a 14in custom satchel and I am delighted with it. From the initial email to the delivery has been flawless. The craftsmanship rivals and in my opinion betters a lot of high end handbag designers. The quality, the attention to detail and the help I received in every request I had or altered was superb. Great experience. Thank you

21 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hey DD, Flawless is a truly humbling compliment.

Thank you.

We're so happy we delivered on so many values that are important to you: Craftsmanship, Value (better than high-end designers?) Quality, Detail, Help and Support.

That's our goal - to meet (and hopefully exceed) the ethics and values that our lovely clients hold dear to them - and for us to match your values so well it seems to us that we exist for you. 😃🤗💞

So... thank you for giving us purpose.

Valorada con 5 estrellas sobre 5

Bought the festival Satchel

Bought the festival Satchel. Great size, spoke to "shaun" via email and had bag made to spec. Great quality, I love bags and I'm confident this will age beautifully. It was a great price and the company were a pleasure to deal with. Everything arrived on time. Really nicely packaged with dust cover. I will definitely be back for further purchases.

18 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hey Lesley, we're really glad Shaun was able to help choose a size that is "Great" for you. You're right - they do age lovely - don't forget to use some care products regularly though!

We look forward to working with you again on your next bag!

Thank for taking the time out of your day to leave such a lovely review!

Valorada con 5 estrellas sobre 5

Large Union Jack Backpack

I recently bought a large Union Jack backpack from Leather Satchel via Shaun (May 2021). He has been very helpful with the bespoke options to customise the look. It's not the cheapest. However, there are more expensive brands available. It arrived in a beautifully presented box 2 weeks after ordering. I have worn it to work for several weeks now & it is unusually confortable for a leather bag. This may have something to do with the the back straps central design. It goes without saying that the Union Jack & embossing of name has attracted a lot of positive comments from colleagues to the point that some of them may make an order as well. I would definitely recommend this purchase. If I have some suggestions it would be: to consider an option of having an insert into the backpack for compartmentalisation i.e. bottle, pen, keys etc & to respond to emails within 24 hrs. FS

18 de junio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional in every way

I ordered a large notebook cover with embossing for a Father's Day gift and I could not be happier.

The order was quickly dispatched, beautifully packaged when it arrived and the usual TLSC finest craftsmanship standard.

Everything about TLSC is exceptional and I always enjoy shopping with them.

15 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear H, thaks for your order, we really appreciate your support and the opportunity to make something special for you.

We especially love making gifts for people - we hope you can see all the care we take in making them special... it's a reflection of the joy the people receiving them get!

We "always" enjoy you shopping with us also! ... it's a match made in heaven!

Thank you for being such a lovely client!

Valorada con 5 estrellas sobre 5

The perfect satchel....

I was looking for a satchel and had been investigating another company when I happened to see The Leather Satchel Company on the TV programme’ Made in Britain’. I was impressed with their ethos and the fact that they were in Liverpool near where I now live. A visit to the shop resulted in the purchase of the most gorgeous racing green satchel with gold hardware and to say I am so proud of it is an understatement. The icing on the cake is I asked for a 22” carry strap so that I could carry in the crook of my arm when necessary and it was duly made and posted to me! Fabulous service from lovely people. Thank you Shaun and Gail!

9 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Traveller, we're so glad you where able to catch us on the documentary "Made in Britian" on ITV. Just think.. had you missed it you'd likely have never heard of us and bought somewhere else! 😲

We're so glad we ahere able to customise the bag especially to meet your unique requirements - because that's what we do best!

The British Racing Green with Brass hardware is such a timeless and elegant combination - such a lovely choice!

Thanks for taking the time to leave such lovely review, it's a pleasure having you as a client!

Valorada con 5 estrellas sobre 5

Excellent Quality, Superior Customer Service

I spotted a gorgeous satchel with a Union Jack print at the UK Pavilion while at Epcot at Disney World, and really wanted it, but didn't want to carry it around on the park that day. I found the website but couldn't easily find that particular bag, so I emailed customer service. Shaun wrote me back quickly and was so friendly and helpful, directing me to all of the bags available with this print. I selected my 11 inch satchel and ordered it (for a significantly lower price than the Disney markup price) before realizing I could add on options like snap closures. I contacted Shaun and was able to make this change quickly and easily.

I received the bag a few days ago and to say that it is high quality is an understatement. It's gorgeous and arrives in a beautiful box with its own bag. The leather is clearly the highest quality. I will certainly be buying other bags in other different colors and sizes. The prices are very reasonable for this level of quality, shipping to the US was free (!), and I love to support companies with top-notch customer service.

I highly recommend The Leather Satchel Co. and am 100% sure that if you order a bag from this company, you won't be disappointed.

2 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Lisa, we're so glad we were able to help you find the bag we made for the British Pavilion in Disney World. Disney prices are a little higher than when you shop with us direct, but they have a lot of overheads to cover - and they also have a number of limited edition products that aren't available anywhere else.

The Union Jack satchel you chose is one of a flagship bags - it was featured on the "Made in Britian" documentary series that airs here in the United Kingdom. It's really lovely - I personally love the vintage style and colours.

As you noted, when ordering direct you also get the opportunity top customise your bag just how you like it too! The hidden magnetic clasps are a very popular choice!

Thank you for your recommendation and taking the time to leave such a lovely review.

We look forward to helping you with your next order and are proud to have such a lovely person as a client.

Thank you.

Valorada con 5 estrellas sobre 5

New briefcase for return to the office!

Briefcase arrived this morning professionally packaged and with no damage. The bag was customised to suit my requirements and everything was completed as requested. The team double checked my requirements by personal email and phone calls before the bag was made so no disappointment at all and everything was was made exactly as requested. Plus I received an extra treat in a lovely card case to match! The quality and finish to the bag is beautiful. A bag to be proud of and to one to keep by me for the next stage of my career.

With the return to the office soon, I would certainly recommend the briefcases for anyone looking to treat themselves. If carrying a laptop, I would opt for a large size to allow plenty room for other items too!

Thank you Real Leather Co. Team, going back to the office is suddenly getting more exciting now with such a lovely bag to carry!

1 de junio de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear MC, we're glad everything arrived safely. 6 years ago we've spent a lot of time re-designing our eco-friendly packaging, removing plastic and harmful packing from our production and delivery process.Making sure all the materials are made form recycled material and can be recycled. It's stood the test of time and we're confident our items arrive in the best condition.

We're so glad you liked the bespoke bag we made for you... the little card holder was treat made from a little piece of offcut leather we had left after making the bag for you. We're so glad you liked it.

We hope you love your new job and the bespoke bag we made for you bolsters your confidence in your abilities to really excel and show the world just how truly awesome you are! Good luck!

🍀🤗🍀🤗🍀🤗

Valorada con 5 estrellas sobre 5

I cannot recommend enough!

I have bought a number of items from The Leather Satchel Co and every single one is absoulutely a work of art. The craftsmanship is amazing and the whole process of ordering a bespoke item is so easy.

The customer service is definitely the best I have ever known. You never feel rushed when dealing with staff and they make you feel like you are part of the family.

I cannot recomend this business enough. Their items will last a lifetime if looked after properly.

Thank you so much Leather Satchel Co.

26 de mayo de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Lisa,

Again, thanks for coming back and purchasing with us. Your support is incredible and we truly appreciate you.

We love the fact that you love the bespoke items that we make for you. Is so lovely to be appreciated.

Truly, Deeply, Madly and from the bottom of hearts "Thank you!"

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