The Leather Satchel Co. Opiniones 

804
TrustScore: 5 sobre 5

5,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We ordered a music case to be made for our grandson’s 21st birthday as he is a music student living in Australia. The finished item has arrived there and is absolutely beautiful. This is a wonderf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wish I could give the Leather Satchel Co. more than five stars. I have never experienced such incredible, personal, customer service. The care and attention that went into the consultation process a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A real joy to work with Keith to create a quality bespoke bag that I’ll treasure for years to come. He took the time to understand what I wanted and made some really helpful suggestions and I couldn’t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent small business. Treated myself to a saddlebag, instead of the usual rucksack and I'm over the moon with my bag and the service (and the packaging it came in too, perfect as a gift). I have b... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de artículos de cuero
  2. Tienda de bolsos
  3. Tienda de bolsos y equipaje
  4. Tienda de bolsos de mano
  5. Tienda de productos de cuero

Escrito por la empresa

The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

804 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(804)

83 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I’m blown away by Leather Satchel co…

I’m blown away by Leather Satchel co and their impeccable attention to detail and customer care. I made a mishap on my order which they rectified and even delt with my faffing over different types of leather. Order arrived today and it’s beyond stunning and worth every penny. I even found a free leather card holder in my order. You are one in a million and have converted me into a life time shopper. It was a true joy to shop with you and a real experience. Merry Christmas

18 de diciembre de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Nikita, We're so glad you loved your experience with us and that the bag we made for you was "beyond stunning" -- that is truly commendable praise -- but we can't take it all. After all you designed the bag, we simply made it for you!

So "Well done, for designing a beautiful bag and choosing a team who knew how important all those little details are to you!" 👏🥳🎉

Valorada con 5 estrellas sobre 5

Wonderful customer service and super…

Wonderful customer service and super fast shipping. The quality of this bag is outstanding!

21 de noviembre de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Amy, thank you for taking the time to leave a review on Trustpilot! it's so brilliant when our lovely clients take time out of their lives to leave reviews for us - it's really important - not only does it helps with team moral, it shows others that they can trust us. Thank you!

Valorada con 5 estrellas sobre 5

Beautiful, high quality bags

I now have several bags from the leather satchel company and I love them all! I have also gifted them. Two bags I have ordered have been bespoke. The help and service has always been great. For my latest purchase, I bought a bespoke mini tote. I found it difficult to choose my colours but Shaun helped me by responding to questions and sending mock up pictures. I now have my perfect bag and the quality is outstanding as always. Once ordered, I was updated about delivery and it arrived beautifully packaged soon affer with a little surprise gift of a lovely tassel keyring too - thank you!
These bags last and last and improve with age. Highly recommend this lovely, family-run, small business.

28 de octubre de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Thank you L'Meg. I will pass on your comments to Shaun, he will be happy to know his efforts are helping people and are being recognised. Thank you for taking the time to leave a review and your endorsement - we truly appreciate it!

Valorada con 5 estrellas sobre 5

First Class Service!

Contact and communication with the LSC’ was First Class. Shaun was exceptional dealing with the repair to my satchel. Nothing was a problem. The repair was dealt with professionally and a speedy service.
My beautiful satchel was returned to me promptly, the repair itself was faultless. Shaun also had a new strap fitted for me, which is now the perfect length. A little surprise was in my parcel with my satchel beautifully wrapped, a triangle shape leather purse so pretty and such a lovely gesture.
ThankYou! So much Shaun
I LOVE my satchel even more now….. ❤️
I would highly recommend the LSC’ if anyone is looking to purchase a beautiful well made satchel or any other leather goods. 😊

15 de octubre de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

"First Class" 😊 ...what a lovely thing to say! Thank you! I'll let Shaun know his professionalism and speedy service is greatly appreciated! The little gift is our way of saying thanks for giving us the chance to adjust the shoulder strap for you - so that's it's now the perfect length for you!

Thank you for the high-priase and recommendation - we truly appreciate that you took the time to leave us feedback - thank you! 🙏

Valorada con 5 estrellas sobre 5

These people are total stars

I highly recommend the Leather Satchel Company. I love my new bag, it will be my constant companion. Apart from being absolutely beautiful and practical, I suspect it has supernatural powers. It's already faced down the usually sneery receptionist at the bank. I got it sent to France which, these days, is usually a big hassle, but Shaun was brilliant and organised everything really quickly and without fuss.

26 de agosto de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Rosie,

Thanks so much for your lovely review - I will share it with the rest of the team (including Shaun) -- we all love hearing your thoughts and details of your experience with us, because it makes everything we do so much more worthwhile, and lets us know what we are doing right or wrong, so we know what to focus on, etc. It's an important part of any business that believes in serving it's clients to the best of their ability.

Thank you, Keith + The Team 🙏

Valorada con 5 estrellas sobre 5

What can I say 1st class customer…

What can I say 1st class customer service from the start to the end. High end doesn’t do it justice it’s flawless the stitching the fresh leather the packaging all of it. It’s a top end product and will be buying again.

ThAnkyou so much

19 de agosto de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Lee, thanks for such an awesome review! Greatly appreciated, every little thing helps our family business, so thank you! We look forward to hearing from you again!

Valorada con 5 estrellas sobre 5

Amazing!!!

The Leather Satchel Company is amazing! High quality leather products made in the UK. They have many styles and leathers, and will customize many bags (add a handle, make the bag a little deeper, make straps removable, etc). I met the owner and some of the staff and they were incredibly helpful and friendly in person and over email when working out the details of my order. I've recommended this company to family and friends, and will also be placing more orders for myself in the future.

15 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product from a small…

Excellent product from a small friendly, efficient, British company.
Beautiful satchel, at a competitive price, with a quick delivery.
I can recommend them to anyone.
David,
Bristol

28 de julio de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

David, we're super-thrilled with your lovely recommendation. ❤ Thank you so much for taking the time out of your day to leave such glowing review... we deeply appreciate your action. Thank you. 🙏

Valorada con 5 estrellas sobre 5

Fantastic bag and customer service

Fantastic bag, excellent quality and the company delivered extremely quickly once they learnt that it was a present. I have ordered several bags before snd they have all been superb.

19 de julio de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Simon, thanks for taking the time to leave a lovely review - so kind!

... "Yes, you're right!" even though all our items are crafted-on-demand, we can make most items within 24-48 hours if it's for a special occasion - you just need to let us know.

Once again, thanks for the review.

Valorada con 5 estrellas sobre 5

I love this British company

I love this British company. The bag they made for me is beautiful and worth every penny, both for craftsmanship and the quality of the leather. I own bags from other well known satchel companies but there's no comparison in quality. I will be returning for Christmas presents as it just feels like a bit of luxury at a very good price. Plus, they made and delivered it really quickly.

7 de julio de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Khalida 👋😀
Thank you so much for taking the time to write such a wonderful review. 🎉 It's so great to hear that you are a huge satchel fan and collect many brands! What is even more exciting for us, is that even though you are such a satchel connoisseur, you find our lovely bespoke handmade ones to be your favourite! 🙏

Valorada con 5 estrellas sobre 5

Buy you're bag here

The company is friendly and efficient, the satchel I bought is of superb quality. I recommend this supplier 100%. They're equal to my highest expectations.

3 de junio de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

What a recommendation: Buy your bag here!! ... we love it. 🥰

Tony thanks for the recommendation we're so glad we were able to meet your highest expectations. 🙏

Valorada con 5 estrellas sobre 5

Superb quality

Received my orders. I got a medium leather backpack and a medium bullring leather saddlebag. They both look fantastic. Also I appreciate the fast shipping.

18 de mayo de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Hi Jonneka, thank you for taking the time to leave a review. The bullring is a lovely simple style, isn't it? When designing the bag, our research showed that the clasp style is one of the earliest recorded in history. Dating from the early foundations of Rome in around 750BC. It was relatively simple for early leather workers and blacksmiths to produce. We thought it deserved a revival on a simple and stylish 'tribute' to those early bags. We're really glad you like them!

Valorada con 5 estrellas sobre 5

I saw the firm on TV I then decided I…

I saw the firm on TV I then decided I wanted to buy a bag beautiful quality im so very pleased with my purchase

12 de abril de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Kathy, we're so glad you managed to see us on ITV's "Made in Britian" show. It's gives a reall nice summary of what we do, but as you know we do SO much more too!

Thank you for taking the plunge and joining our family of clients, we're really happy you love your bag!

...and also thanks for taking the time to leave such a lovely review!

Valorada con 5 estrellas sobre 5

I wish there were 10 stars…

I wish there were 10 stars available-and that still wouldnt be enough! I have owned several Leather satchel Company bags over the years. They are FABULOUS! the look, the quality of craftsmanship and the sheer joy of use is unmatchable. I recieve compliments too! so many folks have asked where I got it! I have no idea how long I will be on this earth but I assure you that everyday that I am -you will find a Leather Satchel company bag on my shoulder! For the happiness I have found in owning one the price is indeed cheap.!

5 de abril de 2022
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Gary, thanks so much for taking the time to leave such a wonderful review. We are so lucky to have you as such a valued client of ours!

Valorada con 5 estrellas sobre 5

A wonderful experience

A wonderful experience. My bag was custom made and I am very happy with the quality, fast delivery and great communication.

4 de diciembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Thank you!

We are very happy you found your experience with us to be "Wonderful" and we thank you for taking the time to leave a review, and we look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

lovely festival satchel

Nowadays, branded bags are all over social media, and it has become a status symbol to own one. However, it was not until last year that I stumbled on The Leather Satchel on Instagram. The festival satchel matches not only my body build but most especially my personality. I am an old-school person, and the bag seems to take me back to the past, classic, yet you can use it both for a formal and casual look. The problem was I was debating on what color I should get between Pillarbox Red or Patent Oxblood Red.
Last month, I placed my order, and I was touched by how thoughtful the people were behind this company. First, they emailed me several times to confirm the smallest detail of my order. Then, finally, I received the carefully crafted bag, and I must say, it is lovely—the perfect color, size, and style that suits me. I can't wait to use this for my travels soon. And I'm sure I'll be placing another order from them soon too. Thank you, The Leather Satchel Company.

2 de diciembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Lady Dianne, thank you so much for taking the time to leave such a detailed review of your experience with our family business.

I'm really glad you enjoyed your experience, we truly really care about all those details, and we are so HAPPY that you think it's LOVELY.

We look forward to making more for you again soon!

...and, "Thank you", LDP!

Valorada con 5 estrellas sobre 5

Beautiful workmanship

Beautiful workmanship and quality is second to none. A testament and proof of high standards of British workmanship which I hope Leather Satchel Co will continue to uphold. For those considering a purchase with this company, please do not hesitate. Wide variety of colours( which can make choosing difficult!) and good quality materials. Also, timeless and classic designs which will no doubt stand the test of time. Will be a returning customer!

15 de noviembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Thank you for your lovely review.

Valorada con 5 estrellas sobre 5

Wonderful product and good service

Wonderful product and good service. I am so excited about my satchel!! It is amazing. Worth every penny!!

11 de noviembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

We wish we could leave a review for you, because we'd say "Wonderful Customer, very friendly and delightful to deal with, please come back soon!" ;-)

But there's nothing available like that (yet?) so in the meantime... Beate, thank you for taking the time to leave such a lovely review. We really appreciate it.

Valorada con 5 estrellas sobre 5

An incredible company

An incredible company. Craftsmanship is superb and the oldest bag we have looks just as good 8 years later as the new music case that arrived today. I am so pleased with it. I asked for a shorter handle, two colours of leather and an inside pocket. No problem, and all completed from scratch in a couple of days. The company are a small family business who go out of their way every time to make sure your bag is just right for you. In the past I have asked for a wider gusset, different colours, and even for one of the styles to be adjusted to fit the back of my daughters wheelchair. All no problem at all for them and such lovely people too. Can’t recommend them highly enough!

1 de noviembre de 2021
Opinión espontánea
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Respuesta de The Leather Satchel Co.

Dear Anne,

What a lovely review...!

Thank you so much for taking the time to detail your experience with our family business. I showed the review to the whole team... everyone was really moved by what you wrote - thank you - it's recognition like this - by lovely people like you - that makes what we do so rewarding and worthwhile!

Again, Thank you.

- Keith and the Team.

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