First time online ordering. Prompt response & goods delivered in less than 48 hours on standard delivery. Couldn't ask for better service.
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First time online ordering. Prompt response & goods delivered in less than 48 hours on standard delivery. Couldn't ask for better service.
La empresa ha respondido
Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Ver más
La empresa ha respondido
Purchased the Legend ripped coal fire set. Delivery was very quick. Our gas fire is quite old now but these coals fitted it exactly as the last set. Fire looks brand new again and a lot smarter with... Ver más
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25 year old gas fire brought back to life with a nice new brass surround. Amazing new original parts available in a age when after 3 years your item is no longer supported.
La empresa ha respondido
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Reino Unido
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Had a problem with shipping address but only took a phone to sort out easily and quickly. Items arrived well packed.

Respuesta de Legend Fires
Sales staff very helpful identifying correct parts. Very prompt delivery. Gas fire now repaired and working correctly

Respuesta de Legend Fires
Hassle free replacement.
As can happen with any delivery, in spite of very good packaging, there was a damaged component, but this was replaced without the usual hassle and hoops to jump through.
Top marks for customer care, thank you.

Respuesta de Legend Fires
The ordering online was quick and easy and my parcel arrived a few days after I could track my delivery easily and the new coal set has made my fire look new again I am very impressed

Respuesta de Legend Fires
Very helpful and patient ,Excellent Service.

Respuesta de Legend Fires
No problems whatsoever,my order was dealt with swiftly and efficiently, delivered within 3 days of ordering

Respuesta de Legend Fires
Good website- easy to find the part and speedy delivery.
Was slightly disappointed when I left a duplicate order in the inbox and you then offered a 10% discount- would has appreciated this as a first order upfront!

Respuesta de Legend Fires
Ordered on Sunday, parts delivered on Tuesday. Was expecting towards end of week. Parts already fitted. Brilliant!

Respuesta de Legend Fires
We ordered a replacement coal set which arrived damaged. After a quick phone call this was rectified and we received the replacement within three days.more than happy with the service we received.

Respuesta de Legend Fires
Received the part the following day. Prompt service and reasonably priced.

Respuesta de Legend Fires

Respuesta de Legend Fires

Respuesta de Legend Fires
No instructions showing how to fit coals until I noticed makings on coal got stressed over nothing a simple picture showing markings would of been easier they do look good now a lot better than the original ones so 4 stars would of been 5 stars if I had a diagram of where to put coals

Respuesta de Legend Fires
Once I found what I needed, this brass trim, without the fret, for our Legend gas fire was easy to order. The price was what I considered to be good and delivery was easy. It had completely revitalised the look of this lovely fire.

Respuesta de Legend Fires
Able to obtain parts for a Legend gas fire after 15 years. Instant chat gave an answer instantly! Parts despatched within 15minutes and arrived in the house less than 24hrs later. Absolutely brilliant service. Well Done !

Respuesta de Legend Fires
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