First time online ordering. Prompt response & goods delivered in less than 48 hours on standard delivery. Couldn't ask for better service.
La empresa ha respondido
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Consulta las opiniones de los clientes
Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Ver más
La empresa ha respondido
Purchased the Legend ripped coal fire set. Delivery was very quick. Our gas fire is quite old now but these coals fitted it exactly as the last set. Fire looks brand new again and a lot smarter with... Ver más
La empresa ha respondido
25 year old gas fire brought back to life with a nice new brass surround. Amazing new original parts available in a age when after 3 years your item is no longer supported.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Información de contacto
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Reino Unido
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Excelente
322 opiniones
Ha contestado el 100% de las opiniones negativas
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Good company to deal with
Had a problem with shipping address but only took a phone to sort out easily and quickly. Items arrived well packed.
25 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Sales staff very helpful identifying…
Sales staff very helpful identifying correct parts. Very prompt delivery. Gas fire now repaired and working correctly
16 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Hassle free replacement.
Hassle free replacement.
As can happen with any delivery, in spite of very good packaging, there was a damaged component, but this was replaced without the usual hassle and hoops to jump through.
Top marks for customer care, thank you.
30 de septiembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
The ordering online was quick and easy…
The ordering online was quick and easy and my parcel arrived a few days after I could track my delivery easily and the new coal set has made my fire look new again I am very impressed
16 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
QUICK AND EASY
3 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Very helpful and patient ,Excellent…
Very helpful and patient ,Excellent Service.
7 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
No problems whatsoever,my order was…
No problems whatsoever,my order was dealt with swiftly and efficiently, delivered within 3 days of ordering
7 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
So so close to a 5
Good website- easy to find the part and speedy delivery.
Was slightly disappointed when I left a duplicate order in the inbox and you then offered a 10% discount- would has appreciated this as a first order upfront!
3 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
A good product and easy to install.
20 de septiembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Replacement coals
Ordered on Sunday, parts delivered on Tuesday. Was expecting towards end of week. Parts already fitted. Brilliant!
23 de septiembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
We ordered a replacement coal set which…
We ordered a replacement coal set which arrived damaged. After a quick phone call this was rectified and we received the replacement within three days.more than happy with the service we received.
16 de septiembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Received the part the following day
Received the part the following day. Prompt service and reasonably priced.
9 de septiembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
No instructions showing how to fit…
No instructions showing how to fit coals until I noticed makings on coal got stressed over nothing a simple picture showing markings would of been easier they do look good now a lot better than the original ones so 4 stars would of been 5 stars if I had a diagram of where to put coals
5 de septiembre de 2024
Respuesta de Legend Fires
Hi,
Many thanks for your review and feedback. The customer almost always has a copy of the original manufactures instructions which has the layout(s) in. We will also send a layout instruction sheet on request. If you drop me a email; info@legend-fires.com with your order number I would be more than happy to send you a layout sheet out n the post. We are also on hand to offer any advise regarding coal layouts.
Jack @ Legend Fires
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
New brass frame for Legend gas fire
Once I found what I needed, this brass trim, without the fret, for our Legend gas fire was easy to order. The price was what I considered to be good and delivery was easy. It had completely revitalised the look of this lovely fire.
2 de septiembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Able to obtain parts for a Legend gas…
Able to obtain parts for a Legend gas fire after 15 years. Instant chat gave an answer instantly! Parts despatched within 15minutes and arrived in the house less than 24hrs later. Absolutely brilliant service. Well Done !
27 de agosto de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
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