First time online ordering. Prompt response & goods delivered in less than 48 hours on standard delivery. Couldn't ask for better service.
La empresa ha respondido
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Consulta las opiniones de los clientes
Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Ver más
La empresa ha respondido
Purchased the Legend ripped coal fire set. Delivery was very quick. Our gas fire is quite old now but these coals fitted it exactly as the last set. Fire looks brand new again and a lot smarter with... Ver más
La empresa ha respondido
25 year old gas fire brought back to life with a nice new brass surround. Amazing new original parts available in a age when after 3 years your item is no longer supported.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Información de contacto
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Reino Unido
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Excelente
322 opiniones
Ha contestado el 100% de las opiniones negativas
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Arrived the next day and well packed
Arrived the next day and well packed. It would be good to have some instructions on how to best position the coals.
4 de diciembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
New igniter for gas fire
The item was just as requested, and delivered quickly, and efficiently, many thanks
2 de diciembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Very helpful and when some coals were…
Very helpful and when some coals were broken in transit just sent me another set well appreciated
29 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent delivery time and well packed.
29 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
New pebbles arrived damaged no response…
New pebbles arrived damaged no response from seller
29 de noviembre de 2024
Respuesta de Legend Fires
Hi Duncan, many thanks for leaving us a review. I have had a look through all of our emails including spam and cannot seem to find anything regarding your damage. Please send me a email info@legend-fires.com and we will get some replacements out to you asap. Thanks, Jack
Took a little while to find the right…
Took a little while to find the right website but soon got there and ordered correct coal set delivery was fast
29 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Great service!
29 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Replacement Coals
Emailed the company for advice.
Received a quick reply with correct replacement coals to purchase.
Ordered and delivered promptly.
21 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Quality and genuine parts for my Virage fire
The coals and the fire plate , front , back and sides were needed to replace those in an 11 year old gas fire . You need your instruction book as no coal layout instructions are included with the replacements . Very happy with their appearance and a lovely burn effect . Thank you .
21 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Easy to order and delivery on time…
Easy to order and delivery on time thank you
22 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Prompt and professional service.
20 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent service from point of order…
Excellent service from point of order through to delivery!
12 de noviembre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Outstanding Customer Service!
Huge thanks to Legend Fires for a first class service on my recent outdoor log burner purchase!! I am so pleased with it and it looks fantastic!
A huge thanks to Jack who kept me up to date regularly with the stock and delivery times and also a huge thanks to Carl for the delivery, installation and information about the log burner!
Outstanding service!!
30 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Best fire on market.
25 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Excellent customer service
Excellent customer service, and quality product. I'd have no problem recommending this company.
4 de noviembre de 2024
Opinión espontánea
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Replacement Coal Set
I was able to find and easily order a replacement coal set for our 20 year old fire on the website, which arrived within 48 hours. It was well packed and arrived undamaged, excellent service!
31 de octubre de 2024
Respuesta de Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Good fire but poor delivery performance.
1st review 1 star :Not got the fire yet. Web site indicated in-stock but it wasn't. Agreed to wait but missed delivery date. Didn't contact me until afterwards then couldn't deliver when I wanted. Agreed new date which was met on time.
2nd Review 3 star. Fire works a treat. Very happy with design & function. Two stars deducted because of incorrect info on web site and poor delivery performance.
30 de octubre de 2024
Respuesta de Legend Fires
Hi Mr Bagshaw,
I am sorry to feel the need to leave us a negative review. Unfortunately you haven’t given us much to work with there, however I have done some digging and found you have ordered one of our Garden Cubes. I personally called you and booked in for delivery on Tuesday of next week, we hand deliver each garden cube and one of our team will go through it with you on the day as mentioned on the phone. Please feel free to call me if you have any issues on 01254 695244 and please reconsider your review.
Kind regards
Jack @ Legend Fires
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