Letterboxliquorice Opiniones 

238
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…

Valorada con 2 estrellas sobre 5

Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... Ver más

Valorada con 5 estrellas sobre 5

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... Ver más

Información sobre la empresa

  1. Tienda de golosinas

Escrito por la empresa

We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

238 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(238)

6 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Quality liquorice but damaged in transit

The liquorice is very high in quality. I bought a taster box and a salted liquorice pouch as birthday presents for my liquorice-obsessed dad and he was very pleased with both and has been munching his way through them at an alarming rate! Unfortunately, the delivery process was less than satisfactory. I would recommend the company not to use Hermes, as I have some experience of this courier and don't think it is the best for ensuring things get to their destinations on time and in one piece. I paid extra for express delivery but it took 7 days to arrive. Also the salty liquorice pouch had come open at the bottom and the package was full of loose salty liquorice when I opened it. A shame, because as I have already said above, the liquorice is very nice.

26 de enero de 2022
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Respuesta de Letterboxliquorice

Thank you William. Your review is very helpful. We have had many issues with the Royal Mail recently and thought we would give Hermes another go. Overall they have been excellent and thankfully very few complaints. The model of their business however does occasionally prove to be a worry and does throw up some issues. I have taken your comments on board and continue in vain to find the perfect postal partner that doesn't cost a fortune, Thankyou again,

Valorada con 5 estrellas sobre 5

I ordered a box for my mums birthday…

I ordered a box for my mums birthday which never arrived unfortunately. I contacted the company and they were sincerely apologetic. They were polite and sorted out the issue. They sent out a new box immediately and that eventually arrived. Royal Mail really screwed over the company and I hold no grudges. They did everything to chase the delivery and kept me updated. I can't fault their customer service or their products. Overall it was just unfortunate that Royal Mail screwed up and I could tell this was incredibly frustrating for them.
Overall, I would buy from them again in a heartbeat.

24 de enero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Lovely mix of liquorice

Lovely mix of liquorice, got a box for my m for her birthday and some mixed bags, would have been 5 🌟 just the others I ordered are out of stock, so still waiting.

23 de enero de 2022
Valorada con 1 estrellas sobre 5

They advertise as buy 2 and get 1 free

They advertise as buy 2 and get 1 free, but when i order ed and paid, the free ones were not in the parcel .....However, a pleasant email apologised for their error and sent me my 2 free packets which arrived next day.

10 de enero de 2022
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Respuesta de Letterboxliquorice

Hello Maureen, this was a mistake and is being rectified, we have sent you a private email to explain. Thank you

Valorada con 5 estrellas sobre 5

Advent Calender With A Difference!

What a fab change from a chocolate advent! I didn’t realise there was so much choice in liquorice, we’ve loved everyone so far. I like the fact you don’t just get one either so we are sharing it. Great packaging.

14 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Having placed an order in October and…

Having placed an order in October and waiting several weeks for it to arrive I sent an email to you regarding when it was likely to turn up. The email you sent back told me my advent calender would very shortly be sent out..however I hadn't ordered an advent calender..another email from me..yours was very apologetic...yet here I am with still no delivery and funny the £24 has been taken out of my account..have used you throughout the last year..I feel very very let down

17 de noviembre de 2021
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Respuesta de Letterboxliquorice

Darren, so sorry you feel let down and you have right to feel that way, It was a genuine mistake that your order was not sent, the calendars have thrown us a bit this year and we apologise sincerely. Your parcel is on it's way! We have emailed you a further response.

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