Unit is working well and my mother finds it easy to use. Anytime I have called customer service my questions and concerns have been quickly addressed. Friendly service persons.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My experience has been ok. My only complaint is the 'string' that holds the unit. There seems no way to adjust it and as it is it is far too long..it hangs well below my waist. This is very inconve... Ver más
La empresa ha respondido
Scammers who do high pressure sales tactics to vulnerable seniors. They sent out a unit, which she never opened or used, then charged her $89 a month for two months. She ordered on Nov 14, did not r... Ver más
La empresa ha respondido
Great customer service. Mom feels very reassured when she wears her pendant. She can call for help anytime and fall detection alerts gives us, her kids, peace of mind! Mom lives alone and at 93 yrs, s... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de asistencia médica de emergencia
- Servicios de asistencia médica a domicilio
- Proveedor de equipamiento médico
- Proveedor de equipos de asistencia para la movilidad
Sobre Life Assure Medical Alert
Escrito por la empresa
Life Assure medical alert systems is the foremost provider of medical alerts for seniors in Canada.
Our goal is simple: to keep seniors safe and allow them to live comfortably in their homes while remaining
independent. At Life Assure medical alert, we take this goal very seriously, which is why we provide state
of the art technology with each one of our extremely affordable and reliable units. With Life Assure medical
alert systems, you can enjoy peace of mind knowing that at any time, 24 hours a day 7 days a week, help is
available at the push of a button. Whether you need to contact a family member, friend, or the local paramedics,
our team of highly trained and dedicated staff is available whenever you need.
Protect Yourself and Remain Independent with Life Assure.
Premium Mobile Plus
The Life Assure Premium Mobile Plus is an all-encompassing medical alert device. At home, on vacation,
or out shopping for the day, the Premium Mobile unit assures that you’re always covered and allows you to
keep the independence you deserve.
Classic Home
The Life Assure Classic Home is our flagship product. The Classic Home has a microphone with increased sensitivity, an excellent quality speaker, and two-way voice communication between your home and the response center to ensure that you’re heard during an emergency.
The Life Assure Guarantee
No Contracts No Hidden Fees
Every Life Assure order is backed up with our satisfaction guarantee. It's simple. If for some reason the product that you ordered does not meet your needs simply mail the equipment back to Life Assure.
That's the Life Assure Guarantee.
Información de contacto
1760 Main Street, R2V 1Z7, Winnipeg, Canadá
- 1-800-354-5706
- lifeassure.com
4,4
Excelente
289 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
the base stopped working and they…
the base stopped working and they replaced it right away I was very happy about that
3 de abril de 2025
Respuesta de Life Assure Medical Alert
Thank you so much for your review! We hope that this review will help seniors across Canada enjoy Life Assure medical alert systems as well.
If you need additional help in the future, please don’t hesitate to call our support team at 1-800-354-5706 or visit our website support page at https://www.lifeassure.com/product-support/
Revision
Revision. Pam the manager reached out after our 1 star review and she was very understanding and understood our frustrations. She has assured us, that she has spoke with her team in regarding our situation and had recommended that if they have a query such as ours they are to reach out to management instead of leaving us frustrated and without service. Pam responded in a timely manor via email to our concern. We stand behind your product for our elder mother as it give us and her reassurance.
3 de abril de 2025
Opinión espontánea
Respuesta de Life Assure Medical Alert
Thank you so much for your review! We hope that this review will help seniors across Canada enjoy Life Assure medical alert systems as well.
If you need additional help in the future, please don’t hesitate to call our support team at 1-800-354-5706 or visit our website support page at https://www.lifeassure.com/product-support/
Thank You,
Life Assure Medical Alert Team
Respuesta de Life Assure Medical Alert
We appreciate your time and kind words! Your feedback will help Canadian seniors decide to take the next step in protecting themselves with Life Assure medical alert systems.
Thank You,
Life Assure Medical Alert Team
The response was amazing
The response was amazing. Within seconds I received a call, to make sure I okay. Shortly after that I received another call to ensure everything was okay. I immediately called my family, who live provinces away, and are on my list as contacts. They were more than pleased with the rapid service. Thank you so much. I have referred your several of my friends.
31 de marzo de 2025
Respuesta de Life Assure Medical Alert
Thank you for taking the time to provide this positive review! We hope that sharing our good review will help other Canadians choose Life Assure medical alert systems, too.
Thank You,
Life Assure Medical Alert Team
You offered me a $50.00 Tim Hortons…
You offered me a $50.00 Tim Hortons certificate for a avideo review whicjh I did and have not received the certificate. If you are not going to fulfil your promise then don't offer it.
26 de marzo de 2025
Respuesta de Life Assure Medical Alert
We apologize for any inconvenience. Please give us a call at 1-800-354-5706 and our customer service would be happy to assist.
Respuesta de Life Assure Medical Alert
Thank you so much for your kind words! Your review will help others to choose Life Assure medical alert systems in Canada.
Thank You,
Life Assure Medical Alert Team
So far my experience has been fine
So far my experience has been fine. I haven't had to use it so there isn't much to review.
20 de marzo de 2025
Respuesta de Life Assure Medical Alert
We appreciate your time and kind words! Your feedback will help Canadian seniors decide to take the next step in protecting themselves with Life Assure medical alert systems.
Thank You,
Life Assure Medical Alert Team
my requirements were looked-after…
my requirements were looked-after satisfactirily
20 de marzo de 2025
Respuesta de Life Assure Medical Alert
We appreciate your time and kind words! Your feedback will help Canadian seniors decide to take the next step in protecting themselves with Life Assure medical alert systems.
Thank You,
Life Assure Medical Alert Team
Neck ribbon
Works great however would be nice if the ribbon for the neck was not as wide.
24 de marzo de 2025
Respuesta de Life Assure Medical Alert
Thank you so much for your review! We hope that this review will help seniors across Canada enjoy Life Assure medical alert systems as well.
If you need additional help in the future, please don’t hesitate to call our support team at 1-800-354-5706 or visit our website support page at https://www.lifeassure.com/product-support/
Thank You,
Life Assure Medical Alert Team
Everyone I have spoken with at Life…
Everyone I have spoken with at Life Assure has been so caring and helpful. It is a wonderful product that provides you with total peace of mind.
17 de marzo de 2025
Respuesta de Life Assure Medical Alert
Thank you for taking the time to provide this positive review! We hope that sharing our good review will help other Canadians choose Life Assure medical alert systems, too.
Thank You,
Life Assure Medical Alert Team
Arrived quickly and was easy to set up
Arrived quickly and was easy to set up. After 2 false alarms we know it works!!
8 de marzo de 2025
Respuesta de Life Assure Medical Alert
Thank you so much for your kind words! Your review will help others to choose Life Assure medical alert systems in Canada.
Thank You,
Life Assure Medical Alert Team
Respuesta de Life Assure Medical Alert
Thank you for taking the time to provide this positive review! We hope that sharing our good review will help other Canadians choose Life Assure medical alert systems, too.
Thank You,
Life Assure Medical Alert Team
Good knowledge help over phone and have…
Good knowledge help over phone and have had several tests in house and garage to make sure it works okay even after shower...would recommend to friends we have who are in same situation. Thanks for being there and Canadian owned.
27 de febrero de 2025
Respuesta de Life Assure Medical Alert
Thank you for taking the time to provide this positive review! We hope that sharing our good review will help other Canadians choose Life Assure medical alert systems, too.
Thank You,
Life Assure Medical Alert Team
Everytime I call my questions are…
Everytime I call my questions are always answered and to me the staff goes the extra mile to help
27 de febrero de 2025
Respuesta de Life Assure Medical Alert
Thank you so much for your kind words! Your review will help others to choose Life Assure medical alert systems in Canada.
Thank You,
Life Assure Medical Alert Team
I won The device I activate it when I…
I won The device I activate it when I can stop calling me
1 de enero de 2025
Device swapping and app
We are swapping my mom's device to the wearable one on her wrist. The old device was shipped a week ago, which we had to pay for. They have not reached out to me to let .e know if they got it or if the new device has been shipped. Also, the app is not working. It will not load. I do not like how customer service is closed on the weekends. I will probably call in the morning to find out about the delivery of the devices and about the app. I would like more communication and better hours. I do not feel it's right to have to pay for the shipping. The normal device is way too heavy for my mom to hear around her neck.
26 de enero de 2025
Opinión espontánea
Respuesta de Life Assure Medical Alert
Your feedback is appreciated; your time and effort will help others with choosing a medical alert system.
We pride ourselves in our customer service, and can assist with any issues you may have experienced. Please get in touch with our customer support team Toll Free at 1-800-354-5706 and we will be happy to be of assistance.
Thank You.
Very unhappy with my initial contact…
Very unhappy with my initial contact with this firm. I left a message requesting an urgent quote and in the meantime got a quote from a competitor, which was all I needed. I thenreceived FOUR subsequent calls from Life Assure trying to sell me products, when each time I told them I had received the information I needed, and did not need further information. After the second call I asked them not to call me back again, but I got two more pressuring calls. This kind of aggressive marketing is very unprofessional in my opinion.
17 de enero de 2025
Opinión espontánea
Respuesta de Life Assure Medical Alert
Thank you for your feedback.
We apologize for the additional calls. We contacted you this way as a result of receiving multiple requests for information about our medical alert systems.
We pride ourselves in our customer service, and can assist with any issues you may have experienced. Please get in touch with our customer support team Toll Free at 1-800-354-5706 and we will be happy to be of assistance.
New to me.
I just got the service and am very happy with the feeling of safety it gives me. It was crazy at first, as it kept going off; but your people did a great job answering; and ensuring me I was not a bother, that after a few days the system would recognize my habits and all would be good. They were right, it’s been great ever since.
24 de octubre de 2024
Respuesta de Life Assure Medical Alert
Thank you so much for your review! We hope that this review will help seniors across Canada enjoy Life Assure medical alert systems as well.
If you need additional help in the future, please don’t hesitate to call our support team at 1-800-354-5706 or visit our website support page at https://www.lifeassure.com/product-support/
Thank You,
Life Assure Medical Alert Team
Customer Service
Customer Service, when I had any questions, was amazing each time I needed to speak to them! It was wonderful not having to go thru so many hoops to talk to someone live. Plus, speaking to someone who was not with a heavy accent, so easier to understand and be understood, also appreciated!
Pendant is easy to setup, test out and to be understood how to use by anyone including my 92 yr old uncle.
Another plus, you don’t have to have a contract and can unsubscribe at any time with no penalty. I would highly recommend this company. 👍
One thing I’d like for company to include with the info provided is how often you can expect to have to charge the battery. (Pendant does warn you when battery is getting low, though.)
That is one question that was answered when I called customer service. 👍
8 de enero de 2025
Respuesta de Life Assure Medical Alert
Thank you so much for your review! We hope that this review will help seniors across Canada enjoy Life Assure medical alert systems as well.
If you need additional help in the future, please feel free to call our support team at 1-800-354-5706 or visit our website support page at https://www.lifeassure.com/product-support/
Thank You,
Life Assure Medical Alert Team
Scammers who do high pressure sales…
Scammers who do high pressure sales tactics to vulnerable seniors. They sent out a unit, which she never opened or used, then charged her $89 a month for two months. She ordered on Nov 14, did not recieve until after Christmas due to Canada postal strike, yet still being charged. Had to cancel her credit card to prevent them from charging again, since online reviews indicate that though they indicate once they have their unit back they cancel the service, customers are still are being charged sometimes months afterwards.
10 de enero de 2025
Opinión espontánea
Respuesta de Life Assure Medical Alert
Your feedback is appreciated; your time and effort will help others with choosing a medical alert system.
We pride ourselves in our customer service, and can assist with any issues you may have experienced. Please get in touch with our customer support team Toll Free at 1-800-354-5706 and we will be happy to be of assistance.
Thank You
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.