Lifetime Legal Opiniones 

So easy to use the service from Lifetime Legal. They were professional in all aspects and would highly recommend them.

Natasja Tonjes provided a professional and friendly service.

The whole process was straightforward and Aminah talked us through professionally, she was very clear with her language.

Lifetime Legal gave me a telephone appointment from 10-20- they called about 20 minutes later. A very straightforward process led by Amrita who explained everything very well and made it a seamless experience.

Nat was very helpful and thorough. The whole process only took 15 minutes.

Was put in a position where I was told by my estate agent a condition of my offer being accepted was that I needed to use lifetime legal for my legal representation as it would be more streamline! What a joke! The cost is well over what my own solicitor would have charged plus were 5 months in and still no date! I’ve cancelled the £8.99 month so called offer of mover protection more like movers con and shafting! Extremely slow and a complete lack of priority, vague communication and delay after delay excuses from CLG who were the solicit was assigned to! Complete fraudsters just after your money! Wish I’d known before conditional sales are illegal now but the complaints are in! Now just need to keep fighting my corner and will refuse to pay any hidden fees that I expect they will try to add! Absolute scumbags making a stressful situation ten times harder!!!!!! AVOID AT ALL COSTS!!!!!

Unfortunately our estate agent on the Isle of Wight uses this company and yesterday they rang to go through ID checks. Also unfortunately, my wife took the call and agreed to go on their free 3 month deal. Later I was irate at the fee. We are now trying to get that fee back and cancel any further involvement with them, even if it means we lose the house we're trying to buy.
Since writing the above, they have been in contact, and cancelled our monthly deal, so that is good. Also they explained that the ID checks are mandatory, so that is not their fault, but we still object to the mandatory nature. In the past, a passport or driving licence was good enough. Regulations now make it too complicated and too expensive, but that is the fault of government. There is no reason in the world why we should have to pay £96 to prove who we are.

Quick, easy process. I’d definitely recommend.

Amrita was very helpful with explaining how the service works and was professional and easily approachable
Thankyou Amrita

Cezera was great - informative and clear.

I had a really positive experience with Tamsin at Lifetime Legal. I never enjoy doing these types of things but Tamsin was professional, friendly and she made the whole process really easy.

I talked to a very nice person, she is helped, thank you very much!

Great company. Easy to speak to the customer service team and it was a really simple process to make a claim, which they paid me some money for so I am very happy.

Nayab was super helpful and patient, talking through and explaining things slowly and clearly.

I recently completed the AML verification process and was very impressed with the service I received. The lady I spoke to was friendly, professional and extremely helpful throughout. She clearly explained each step of the process, answered my questions, and made everything straightforward and stress-free. The whole call was completed quickly and efficiently. Excellent customer service and a very positive experience. Thank you.

Nat had a polite and friendly way of explaining the process. She spoke clearly and was easy to understand. What more could you ask for?

Friendly agent who explained the process clearly.

Very polite, patient and helpful operator.

This is an update to my previous review. Buyers are forced to use Lifetime Legal by Purplebricks for a mandatory AML check. During the initial call, the agent confidently assured me that 80% of checks are completed within an hour of submitting documents, and 90% within a day. They promised to send the documentation email "shortly". While the invoice arrived within an hour, the email detailing the required documents never arrived. It was only after I posted my initial Trustpilot review that they finally contacted me, admitting that a member of staff had simply neglected to click the button required to send the email.

I immediately submitted all requested information last Thursday. My funds are held entirely within a single account with no recent movement, which should make this a highly straightforward verification.

Despite their claims of 1-hour or 1-day completion rates, it has now been 2.5 business days since my submission of required document and I have received no updates. I have already emailed them to follow up, but my message has been ignored again.

I feel that I am being forced to proactively chase this company (and purple bricks) at every single stage of this transaction just to get them to do their job. Given the substantial fees this firm forces consumers to pay for a mandatory compliance service (which I will have to pay my solicitor again later anyway), this level of delay, repeated administrative error, and non-existent communication is entirely unacceptable. They are quick to process payments, but completely slow to act.

Amy was helpful and straight to the point, clear and precise with requirements to achieve the desired outcome