I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
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Consulta las opiniones de los clientes
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniones
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Work was carried out out seamlessl
Work was carried out out seamlessl. When the work was done it was left clean and tidy. The chaps doing the work were polite and explained everything well
20 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for your fantastic review Stefan. We are delighted to hear the installation went smoothly and that our engineers were polite, explained everything clearly, and left everything clean and tidy afterwards. We really appreciate your kind feedback and your support. ⚡
IGeorgia and Fred were so helpful
IGeorgia and Fred were so helpful. They put my router exactly where I wanted it and the wiring was so neat, in fact you can hardly see itThe whole job was done in less than two hours.I am very happy with the service.25
25 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review. We are delighted to hear that Georgia and Fred provided such a great installation experience. It's wonderful to know they were able to position your router exactly where you wanted it, kept the wiring so neat, and completed everything so efficiently. We will be sure to pass your kind words on to them both. Thank you for choosing Lightning Fibre. We're so pleased you're happy with the service. ⚡
Happy with installation
Staff I spoke to before installation were friendly and helpful and the two people who did the actual installation were great. As neither myself nor my husband are great with technology they helped us connect up our devices and did not leave us until we were both happy with the work carried out. Would definitely recommend Lightening Fibre
25 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Carol. We are delighted to hear that both our office team and installation engineers made the whole experience a positive one. It's wonderful to know the engineers took the time to help you connect your devices and made sure you were completely happy before they left. We really appreciate your recommendation and your kind feedback. Thank you for choosing Lightning Fibre. ⚡
Thanks Carol for an amazing customer experience.
Thank you Carol for an amazing customer experience. You talked us through re-setting our WiFi with great patience and clarity. And the response to our issue was so fast! I think lightening fibre is the best.
30 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Anita. We are delighted to hear that Carol was able to get you back up and running so quickly and that she provided such patient and clear support throughout. We will be sure to pass your kind words on to Carol – she will be thrilled to hear them. Thank you for choosing Lightning Fibre and for your wonderful feedback. ⚡
Respuesta de Lightning Fibre
Thank you so much for the five-star review Nick. We are delighted to hear you were so pleased with your installation and that our engineer provided a first-class service. We really appreciate your feedback and your support. ⚡
Very good service
Very good service, not had any problems, fast, reliable and decently priced.
Staff always friendly when contacted.
28 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re really pleased to hear you’ve had a fast, reliable service at a fair price, and that our team has always been friendly and helpful when you’ve contacted us. ⚡
I've had Lightning fibre since it was…
I've had Lightning fibre since it was first installed in my area, I have a telephone system which I had before fibre and a simple adapter allows it to work with fibre. I have never had a problem with this system so cannot suggest any improvements.
18 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re delighted to hear you’ve had a smooth experience since installation and that your existing telephone system has continued to work well with fibre. We really appreciate your continued support. ⚡
Friendly knowlegeble staff
Friendly knowlegeble staff, fantastic service reliable speeds
18 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased to hear you’ve had friendly, knowledgeable service and reliable speeds. ⚡
There was a technical problem so I had…
There was a technical problem so I had to wait a month for this to be rectified but I was not kept up to date with the situation. The 2 men who did the connection were polite and efficient and explained exactly how they were going to carry out the installation and consulted with me with regards the positioning of the router clearing up any mess and reinstating the lawn they had to dig up
17 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re sorry you experienced a delay and that we didn’t keep you better updated throughout. We’re pleased to hear our engineers provided a professional installation, kept you informed on the day, and left everything clean and tidy. ⚡
Very helpful when I rung to sort my…
Very helpful when I rung to sort my account out after a bad relationship. Very recommended
17 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re really pleased to hear our team was helpful and supportive when you needed to sort things out. We truly appreciate your recommendation. ⚡
Immediate help is reassuring
I didn’t expect a reply after normal working hours but a very patient employee was reassuring and worked to get me back online. I extended my contract the very next day. To speak to someone directly was a very positive experience.
19 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your wonderful feedback. We’re delighted our team could get you back online so quickly and provide the reassurance you needed. It’s great to hear you had such a positive experience and chose to extend your contract with us. ⚡
Excellent installation with Conor and Cully
Conor did my installation today. He was excellent sorting out a complex connection which wasdue to the configuration of my house. Ably supported by Cully they were both efficient and professional and ensured the wires were hidden or placed where they were not noticeable. All fixings were done well and things were tidied. Both were very personable and polite. It had taken LF a bit of time to do some engineering in the road a few weeks earlier so my connection could go ahead but I certainly can't fault the installation day itself. Excellent work and everything is up and running.
26 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your fantastic review. We’re delighted to hear Conor and Cully delivered such a professional installation, took care to keep everything neat, and overcame the challenges at your property. We appreciate your patience during the earlier engineering work and are so pleased everything is now up and running. ⚡
V professional install experience
Connor & Cully were professional & did a good, neat install.
26 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your feedback. We’re delighted to hear Connor and Cully provided a professional service and completed a neat installation. We’ll be sure to pass on your kind words. ⚡
The guys were very helpful
The guys were very helpful, patient and easy to understand, took care of all our questions, very helpful and felt we could go back and ask anything else, clean installation. definitely would recommend.
16 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your wonderful feedback. We’re delighted to hear our engineers were helpful, patient and took the time to answer all your questions. It’s great to know the installation was completed neatly, and we really appreciate your recommendation. ⚡
Had lightening fibre for years no…
Had lightening fibre for years no problems whatsoever
18 de junio de 2026
Respuesta de Lightning Fibre
Thank you for your continued support. We’re delighted to hear you’ve been with us for years and have had no problems whatsoever. ⚡
everything smooth and brilliant
everything smooth and brilliant . happy now. thank you
17 de junio de 2026
Respuesta de Lightning Fibre
Thank you so much for the five-star review. We are delighted to hear that everything went smoothly and that you are happy with the service. Your feedback means a lot to us, and we're pleased we could provide such a positive experience. Thank you for choosing Lightning Fibre. ⚡
Good value internet service with decent support service.
Have been using Lightning Fibre for several years now. I had a problem with dropped service on a Friday. It was resolved by a friendly technician on Monday. The reason for 4 stars and not 5 is because it would have been nice if the problem could've been sorted on the Saturday. A whole weekend without wifi was a bit of a pain especially with the world cup and tennis on! I've since acquired a 5G router as backup.
22 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks for your review and for being with us for several years. We’re glad our technician got the issue resolved on Monday, but we’re sorry you were without service over the weekend. We understand how frustrating that must have been, especially with the football and tennis on. We appreciate your feedback and hope to earn that fifth star in future. ⚡
From the moment we were able to connect…
From the moment we were able to connect to lightning Fibre it’s been reliable and the call centre was efficient and helpful when we needed a booster.
The installation was easy and everyone involved were professional and quick. Would 100% recommend you switching
25 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks so much for your lovely feedback Janette. We are really pleased you've enjoyed a reliable service and that both our support team and installation team looked after you so well. ⚡
Unlike other providers lightening fibre…
Unlike other providers lightening fibre tell the truth which is refreshing in its self. So far service is brilliant.
15 de junio de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks so much for your lovely feedback Bob. We are really pleased you appreciate our honest approach and that you are enjoying the service. ⚡
Respuesta de Lightning Fibre
Thanks for the five stars Catherine. Really pleased you enjoyed the easy communication and personal service. ⚡
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