I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más

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Consulta las opiniones de los clientes
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más
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Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
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This company provides an excellent all…
This company provides an excellent all round great service. Had the rendering done to the house and the existing Lighting Fibre box and cable had to be removed, I made them aware of the situation. I had an email a couple of weeks later asking if I was ready to have the internet re-installed and was offered an appointment to suit, However, I decided to bring this forward and I called up, customer services who are available Monday to Sunday until 8pm, nothing was an issue. The appointment was re-scheduled and the engineer was on time, got the job done and the new box installed, was located to the side of the property and the box size was much smaller so no longer standing out and obvious. I really do recommend this great local internet provider.

Respuesta de Lightning Fibre
Amazing service
I am new customer from today, Andy and Ricky came today installed the internet in my property from Lightning Fibre and I am so satisfied good service, amazing quick job

Respuesta de Lightning Fibre
Easy to renew contract after…
Easy to renew contract after negotiating the price. Been with L/F for a few years, always good service and speed

Respuesta de Lightning Fibre
The installation team was amazing and…
The installation team was amazing and quick

Respuesta de Lightning Fibre
The change over from my existing…
The change over from my existing broadband company to Lightning Fibre was so straight forward, and handled by Ryan so I didn't have to do anything apart from set up a new direct debit.
I am very happy with the service, quality of the installation, and above all the amazing price each month I am paying, compared to what I was paying before.

Respuesta de Lightning Fibre
Excellent! 27 star service!
Very prompt, very patient whilst I dithered about, very clear about details.
The engineer was thorough and endured everything was working before leaving.
I got home from hospital and everything has been made simple, the installation was compact and getting up and running easy. Thank you!

Respuesta de Lightning Fibre
Very smooth insulation of the broadband
Thank you for the broadband very fast and very cheap just what it says on the can

Respuesta de Lightning Fibre
The workmen were fast and efficient
The workmen were fast and efficient. They came on time did the job and went. Very professional.

Respuesta de Lightning Fibre
Excellent customer service
I had a problem logging in to my router ... opened a call to customer services to see if we could resolve the problem. Very quickly, they reset the router login remotely, and I could access it to make a couple of changes to the config. Very impressed with the speed of them resolving it, and the great service received. Very glad I went for Lightning Fibre for my broadband service.

Respuesta de Lightning Fibre
The Complete Lightning Fibre experience
The customer service prior to installation was perfect, a notable agent was Dylan - spot-on. The day of installation was perfect, and I have already left a TP review for the engineers, Rob & Glenn. Suffice to say, the whole experience has been great. An easy-to-give A+++ service.

Respuesta de Lightning Fibre
Excellent service from Lightning Fibre
I changed providers and ordered Lightning Fibre. I was very rapidly connected.
Their new Wifi 7 kit is amazing. The router and two extenders have led to the whole house having really fast internet, including the area that up to now has been so weak as to be useless but now is easily capable of downloading a 4K movie in less than a minute.
In just two words, excellent service.

Respuesta de Lightning Fibre
Very good Install…
The guys that came to install it were great, really efficient and did a very neat job

Respuesta de Lightning Fibre
Super fast and very efficient
Rubin handled my initial call very efficiently, got the one touch switch activated and DD set up in less than 15mins! Jess, Conor and Dudley were the friendly and competent installers, who arrived 2 days later to complete the job within the hour!! Conor even set up my WiFi signal booster, so I can use it from the garden. I’m very pleased with the service provided and would definitely recommend. Thanks very much!

Respuesta de Lightning Fibre
Helpful and friendly service
Helpful and friendly service. Quick turnaround and up and running with no problems, am very glad we have switched.
Thank you

Respuesta de Lightning Fibre
We had lightning fibre installed by a…
We had lightning fibre installed by a wonderful gentleman named Rob today. Top man! Very polite, knowledgeable and friendly. He took his time to explain everything and now we have the best internet service. Thank you Rob and your team!

Respuesta de Lightning Fibre
Easy informative installation by…
Easy informative installation by friendly technician

Respuesta de Lightning Fibre
Brilliant
Two very kind and patient people who installed our lightning fibre for me and my partner! It went very smoothly and didn’t take too much time at all! We are very much enjoying the speedy internet! Thank you!

Respuesta de Lightning Fibre
Fantastic customer service!
We Had our lightning fibre installed today and honestly can say we couldn’t have asked for a nicer pair of lads to come and install the wifi! Rob and Conor were both so kind and helpful! We Highly recommend lightning fibre! 5* customer service from us!! :)

Respuesta de Lightning Fibre
The Internet is the best I have had so far.
I had so many problems with previous internat providers not working properly. But this is the first company that's finally working.

Respuesta de Lightning Fibre
Lightening Fibre employ great people
Lightening Fibre, employ great people. Ricky & George carried out the final installation and they were polite, friendly and nothing seemed too much trouble. There were difficulties laying the fibre, but everyone who came to the house was friendly and helpful. They kept going until the job was completed. The people at the end of the phone were easy to deal with and equally helpful. It was a joy not to have to deal with text messages and faceless people.

Respuesta de Lightning Fibre
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