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Lightning Fibre Opiniones 

5214
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más

Valorada con 5 estrellas sobre 5

When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend

Valorada con 5 estrellas sobre 5

I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más

Valorada con 5 estrellas sobre 5

Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más

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Información sobre la empresa

  1. Proveedor de servicios de Internet
  2. Proveedor de Internet
  3. Servicio de telefonía e Internet

Sobre Lightning Fibre

Escrito por la empresa

Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.

Residential Business News

We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.

Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).

⚡️Full fibre broadband from £26/month.

⚡️And with Lightning Fibre there are no mid-contract price rises!


We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.

⚡️You can talk to a real person from 8 am to 8 pm every day!

Switch Smart. Switch Local.

Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.

What is ‘fibre’ vs ‘full fibre’?

Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".

Some of our national awards:

🏆Best Consumer ISP (<100k customers) ISPA Awards 2025

🏆Best Customer Experience ISPA Awards 2025

🏆2025 Broadband Provider of the Year - Connected Britain Awards.

🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024

🏆Best Consumer ISP (<50k customers) ISPA Awards 2023

#FullFibreRocks ⚡️


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

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1 estrella

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4,8

Todas las opiniones

(5214)

1026 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This company provides an excellent all…

This company provides an excellent all round great service. Had the rendering done to the house and the existing Lighting Fibre box and cable had to be removed, I made them aware of the situation. I had an email a couple of weeks later asking if I was ready to have the internet re-installed and was offered an appointment to suit, However, I decided to bring this forward and I called up, customer services who are available Monday to Sunday until 8pm, nothing was an issue. The appointment was re-scheduled and the engineer was on time, got the job done and the new box installed, was located to the side of the property and the box size was much smaller so no longer standing out and obvious. I really do recommend this great local internet provider.

11 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Sarah. We are really pleased we could make the reinstallation process straightforward and fit around your schedule. It is great to hear you are happy with both the service and the finished result. Thank you for your recommendation. ⚡

Valorada con 5 estrellas sobre 5

Amazing service

I am new customer from today, Andy and Ricky came today installed the internet in my property from Lightning Fibre and I am so satisfied good service, amazing quick job

15 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Nigar. We are really pleased Andy and Ricky made such a great first impression and got everything set up quickly for you. Welcome to Lightning Fibre! ⚡

Valorada con 5 estrellas sobre 5

Easy to renew contract after…

Easy to renew contract after negotiating the price. Been with L/F for a few years, always good service and speed

4 de junio de 2026
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Respuesta de Lightning Fibre

Thanks for the five stars and for being a loyal customer. Really pleased you're happy with the service and speed. ⚡

Valorada con 5 estrellas sobre 5

The change over from my existing…

The change over from my existing broadband company to Lightning Fibre was so straight forward, and handled by Ryan so I didn't have to do anything apart from set up a new direct debit.
I am very happy with the service, quality of the installation, and above all the amazing price each month I am paying, compared to what I was paying before.

4 de junio de 2026
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Lynda. We are really pleased the switch was simple and stress free, and that you are enjoying both the service and the value. ⚡

Valorada con 5 estrellas sobre 5

Excellent! 27 star service!

Very prompt, very patient whilst I dithered about, very clear about details.

The engineer was thorough and endured everything was working before leaving.

I got home from hospital and everything has been made simple, the installation was compact and getting up and running easy. Thank you!

5 de junio de 2026
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Respuesta de Lightning Fibre

Thank you so much for the fantastic review. We are delighted to hear the whole process was clear, straightforward and handled with patience from start to finish. It is especially wonderful to know that everything was ready and working perfectly when you returned home from hospital. Making things simple and stress free for our customers is exactly what we aim for, so your feedback means a great deal to us. Thank you for your kind words and for the "27 star service" rating. We will happily take that! ⚡

Valorada con 5 estrellas sobre 5

Very smooth insulation of the broadband

Thank you for the broadband very fast and very cheap just what it says on the can

30 de mayo de 2026
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback. We are really glad the installation was smooth and that you are happy with both the speed and value of the service. ⚡

Valorada con 5 estrellas sobre 5

The workmen were fast and efficient

The workmen were fast and efficient. They came on time did the job and went. Very professional.

5 de junio de 2026
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Respuesta de Lightning Fibre

Thanks so much for the five stars Mohammad. We are really glad the team delivered a quick, efficient and professional installation. ⚡

Valorada con 5 estrellas sobre 5

Excellent customer service

I had a problem logging in to my router ... opened a call to customer services to see if we could resolve the problem. Very quickly, they reset the router login remotely, and I could access it to make a couple of changes to the config. Very impressed with the speed of them resolving it, and the great service received. Very glad I went for Lightning Fibre for my broadband service.

11 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Tony. We are really pleased the team could resolve the issue quickly and provide the level of support you expected. ⚡

Valorada con 5 estrellas sobre 5

The Complete Lightning Fibre experience

The customer service prior to installation was perfect, a notable agent was Dylan - spot-on. The day of installation was perfect, and I have already left a TP review for the engineers, Rob & Glenn. Suffice to say, the whole experience has been great. An easy-to-give A+++ service.

4 de junio de 2026
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Steven. We are really pleased the installation was smooth and that the new WiFi 7 equipment is delivering excellent speeds throughout your home. ⚡

Valorada con 5 estrellas sobre 5

Excellent service from Lightning Fibre

I changed providers and ordered Lightning Fibre. I was very rapidly connected.

Their new Wifi 7 kit is amazing. The router and two extenders have led to the whole house having really fast internet, including the area that up to now has been so weak as to be useless but now is easily capable of downloading a 4K movie in less than a minute.

In just two words, excellent service.

4 de junio de 2026
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Mike. We are really pleased the installation was smooth and that the new WiFi 7 equipment is delivering excellent speeds throughout your home. ⚡

Valorada con 5 estrellas sobre 5

Very good Install…

The guys that came to install it were great, really efficient and did a very neat job

30 de mayo de 2026
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Respuesta de Lightning Fibre

Thanks for the five stars. Really pleased you had a great installation experience with the team. ⚡

Valorada con 5 estrellas sobre 5

Super fast and very efficient

Rubin handled my initial call very efficiently, got the one touch switch activated and DD set up in less than 15mins! Jess, Conor and Dudley were the friendly and competent installers, who arrived 2 days later to complete the job within the hour!! Conor even set up my WiFi signal booster, so I can use it from the garden. I’m very pleased with the service provided and would definitely recommend. Thanks very much!

10 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback. We are really pleased the team made the switch and installation so smooth and efficient for you. ⚡

Valorada con 5 estrellas sobre 5

Helpful and friendly service

Helpful and friendly service. Quick turnaround and up and running with no problems, am very glad we have switched.
Thank you

8 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Emma. We are really pleased Rob provided such a great installation experience and got everything set up just the way it should be. ⚡

Valorada con 5 estrellas sobre 5

We had lightning fibre installed by a…

We had lightning fibre installed by a wonderful gentleman named Rob today. Top man! Very polite, knowledgeable and friendly. He took his time to explain everything and now we have the best internet service. Thank you Rob and your team!

10 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Daniel. We are really pleased Rob provided such a great installation experience and got everything set up just the way it should be. ⚡

Valorada con 5 estrellas sobre 5

Easy informative installation by…

Easy informative installation by friendly technician

10 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks for the five stars John. Really pleased you had such a positive installation experience. ⚡

Valorada con 5 estrellas sobre 5

Brilliant

Two very kind and patient people who installed our lightning fibre for me and my partner! It went very smoothly and didn’t take too much time at all! We are very much enjoying the speedy internet! Thank you!

5 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Abby. We are really pleased the installation was quick and straightforward, and that you are enjoying the faster speeds. ⚡

Valorada con 5 estrellas sobre 5

Fantastic customer service!

We Had our lightning fibre installed today and honestly can say we couldn’t have asked for a nicer pair of lads to come and install the wifi! Rob and Conor were both so kind and helpful! We Highly recommend lightning fibre! 5* customer service from us!! :)

9 de junio de 2026
Opinión espontánea
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Leighanne. We are really pleased Rob and Conor provided such a great installation experience and looked after you so well. ⚡

Valorada con 5 estrellas sobre 5

The Internet is the best I have had so far.

I had so many problems with previous internat providers not working properly. But this is the first company that's finally working.

10 de octubre de 2025
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Respuesta de Lightning Fibre

Thanks so much for your lovely feedback Simon. We are really pleased to hear you are enjoying a reliable service after experiencing issues elsewhere. ⚡

Valorada con 5 estrellas sobre 5

Lightening Fibre employ great people

Lightening Fibre, employ great people. Ricky & George carried out the final installation and they were polite, friendly and nothing seemed too much trouble. There were difficulties laying the fibre, but everyone who came to the house was friendly and helpful. They kept going until the job was completed. The people at the end of the phone were easy to deal with and equally helpful. It was a joy not to have to deal with text messages and faceless people.

28 de mayo de 2026
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Respuesta de Lightning Fibre

Thanks for the five stars. Really pleased our team made the experience such a positive one for you. We truly appreciate your support. ⚡

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