I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
La empresa ha respondido
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
La empresa ha respondido
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We did already have fibre with another…
We did already have fibre with another company (BT) who were charging TRIPLE for the same thing!! Looking forward to our first bill for a fraction of the price! Not noticed any difference in service so far, installation took longer than I thought, as they had to re-do the fibre, not sure why, but it is all working fine & that is the important part!!
15 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your feedback Sandy. We are really glad you are enjoying the service and the savings since switching. ⚡
I found the men from lightning fibre…
I found the men from lightning fibre very helpful and very professional . Couldn’t ask for more .
15 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your feedback Nigel. We are really glad you were happy with the professionalism and support from the team. ⚡
Service and installation
Prompt service. Standard of work appeared to be good. Perhaps liaison between installers and customer could have been better.
14 de mayo de 2026
Respuesta de Lightning Fibre
Thanks for your feedback. We are glad you were happy with the service and workmanship, and we appreciate your comments regarding communication. ⚡
Good stable service
17 de mayo de 2026
Respuesta de Lightning Fibre
Thanks for the five stars Peter. Really pleased you are enjoying the service. ⚡
The customer service was very good
The customer service was very good, the staff were genuinely considerate and wanting to help, when my Internet went down. The engineers were kind and polite. The work took longer than expected, otherwise it was a positive experience. Thank you
15 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your thoughtful feedback Carole. We are really pleased to hear our customer service team and engineers were helpful, considerate and polite while resolving the issue for you. We do appreciate your patience regarding the time taken and will take your comments on board as we continue improving our service. Hopefully we can earn that extra couple of stars from you in future. ⚡
DATA BREACH!!! AVOID!!! AVOID!!! AVOID!!!
Around two months ago, internet access across two streets in the Seaside Road area was cut off for more than 48 hours with little communication or apology. As both my neighbour and I work from home in tech, we were forced to pay to work elsewhere during the outage.
After raising complaints with customer services, I later became the target of phishing activity involving personal information connected to my complaint. When I raised these concerns, I received generic responses and no meaningful accountability.
I am now proceeding with a formal complaint and considering further action regarding both the outage and the handling of my personal data.
22 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
We take both service reliability and data security extremely seriously. However, after reviewing our records, we have been unable to identify you as a customer or locate any account matching the details provided in this review. We would welcome the opportunity to investigate your concerns further. Please contact our team directly with your details and any relevant information so we can look into this properly. ⚡
Broadband & landline …
Great price 43£ cheaper than TalkTalk which I had before I changed, provider internet is a lot faster and don’t keep dropping out
15 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your lovely feedback. We are really glad you are enjoying the faster speeds, reliability and better value. ⚡
Very quick installation and a really…
Very quick installation and a really pleasant team. Thanks!
13 de mayo de 2026
Respuesta de Lightning Fibre
Thank you so much for the lovely review Rachel. We are really pleased to hear the installation was quick and that the team made the experience such a pleasant one for you. We really appreciate your feedback. ⚡
Super fast and great customer service
Faultless since install with super fast download and matching upload speeds. When there was an issue an engineers was around the next day. Problem identified (upstream cabinet issues) and rectified within the hour. Excellent customer service and value for money!
19 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks so much for your lovely feedback. We are really glad you are enjoying the speeds and that the issue was sorted quickly by the team. ⚡
Thanks to Rob and Glenn
Thanks to Rob and Glenn - professional, courteous and all around good people.
They turned up on schedule and talked us through the install process before starting.
Block drive looks like it was never touched. Kept their working area clean, and tidied up after.
All in all, a great experience.
Connection speed is insanely good.
Recommended.
21 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Steve. We are really pleased to hear Rob and Glenn provided such a professional and positive experience from start to finish. It is great to know they kept everything tidy, explained the process clearly and left everything looking spotless afterwards. We are also delighted you are enjoying the connection speeds. We really appreciate your recommendation and will be sure to pass on your kind words to them both. ⚡
Friendly
Friendly, efficient staff, no pressure to take up the service. Cheaper rates than other providers
13 de mayo de 2026
Respuesta de Lightning Fibre
Thanks for your review Kate. Really pleased you had a positive experience and we hope to earn that fifth star soon. ⚡
Great service
The technicians came nice and early, were very polite and friendly. They got straight on with their work and did a good job. They even showed me their work and explained what they had done etc.
13 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your feedback Eden. We are really glad the team provided such friendly and professional service from start to finish. ⚡
Five star service
Rob and Glenn came to do my installation and they were absolutely amazing! Couldn’t fault them at all! Definitely recommend!
19 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks so much for your lovely feedback Cody. We are really glad Rob and Glenn made such a positive impression during your installation. ⚡
Very helpful and friendly very…
Very helpful and friendly very satisfied with everything very professional
12 de mayo de 2026
Respuesta de Lightning Fibre
Thank you so much for the lovely review Winch. We are really pleased to hear you found the team helpful, friendly and professional throughout. It is great to know you are very satisfied with everything. Your feedback means a lot to us. ⚡
I switched to lightning fibre because…it cost less, and it's nice to support a local company.
I switched to lightning fibre because the deal was good. The customer service on the phone was helpful and clear, and the engineer who came out was friendly and professional. I have only had it installed for a week or two, but no issues so far!
9 de mayo de 2026
Respuesta de Lightning Fibre
Thanks for the five stars Katherine. Really pleased everything has gone smoothly so far and that you are enjoying the service. Welcome to the Lightning Fibre family!⚡
Rob and Glenn we're superb
Rob and Glenn we're superb, They explained everything about the service and what they needed to do which gave me great comfort.
They went above and beyond with their service and I highly appreciate their hard work. Definitely recommend.
18 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you so much for the fantastic review Tom. We are really pleased to hear Rob and Glenn took the time to explain everything clearly and made you feel comfortable throughout the installation. It is great to know they went above and beyond for you. We will be sure to pass on your kind words and really appreciate your recommendation. ⚡
Lightning Fibre Broadband installation.
Rob and Glenn from Lightning Fibre installed our new Broadband today. The whole process was very quick and hassle free. Rob and Glenn were very helpful, friendly and professional .
18 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks so much for your feedback Clive. We are really glad Rob and Glenn made the whole process smooth and straightforward for you. ⚡
Engineer arrived on time and extremely…
Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real people who understand the area and are not overtly pushing their agenda.
7 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your feedback Deborah. We are really glad you had such a positive experience with both our office team and engineer. ⚡
Respuesta de Lightning Fibre
Thank you so much for the amazing review Moe. Comments like this really mean a lot to the whole team. We are so pleased you are happy with the service. ⚡
The engineer was on time polite and…
The engineer was on time polite and informative, I didn't have to anything apart from makebcup of tea , and that is ideal .
9 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your five star feedback John. We are really glad the installation was smooth and hassle free for you. ⚡
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.