I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
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Consulta las opiniones de los clientes
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
La empresa ha respondido
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
La empresa ha respondido
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniones
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I don’t have a single most of the time…
I don’t have a single most of the time someone needs to come out and fix it ASAP please
9 de mayo de 2026
Respuesta de Lightning Fibre
We are sorry to hear you are experiencing issues with your connection Rose and understand how frustrating this must be. This is certainly not the level of service we aim to provide. We can see you have not yet been in touch with our support team, however one of our local team members will be giving you a call today to help get this resolved as quickly as possible. ⚡
Very pleased so far.faster…
Very pleased so far.faster speeds.quicker connection.
Dylan Brown was extremely helpful in guiding me through the whole process.
6 de mayo de 2026
Respuesta de Lightning Fibre
Thanks so much for your feedback Paul. We are really glad you are enjoying the improved speeds and that Dylan was able to help make everything straightforward. ⚡
Customer Service every time!
Customer Service every time. No 'chat bots'. Staff that are genuinely helpful. No problem too small. This then radiates to their installation teams and beyond. Great product, service and price.
6 de mayo de 2026
Respuesta de Lightning Fibre
Thanks for the five stars Karen. Really pleased you are happy with the service, support and value we provide. ⚡
Great service
Lightning Fibre listened to what the problem was, immediately raised a ticket and booked the engineer for the next day. Two hours later he called round as he was free, saw where the fox cubs had chewed the cable and cheerfully set to work in the pouring rain, attached new box and thick trunking to keep it all safe from creatures. All restored within an hour, absolutely brilliant service and broadband very reasonably priced too.
13 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thanks so much for your lovely feedback Cat. We are really glad the team could respond quickly and get everything back up and running so fast. ⚡
Very good.
Very good.
Sent a team first as the house is very old
Cleaned up after themselves.
8 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re glad to hear the team took care with your property and left everything clean and tidy afterwards. ⚡
Excellent Installation and service
Engineers were excellent at installing and setting up our new fibre connection and VOIP.
8 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased to hear the engineers provided an excellent installation and got your fibre connection and VOIP set up smoothly. ⚡
Connor has just come over and done an…
Connor has just come over and done an amazing job! He talked me through the whole process and made it really simple. Thank you connor
15 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your feedback. We’re delighted to hear Connor did an amazing job and made the whole process simple and easy to understand. We’ll be sure to pass on your thanks. ⚡
Good installation
Good installation, neatly fitted in the manner requested.
4* as I am experiencing some issues connecting a printer.
7 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased to hear the installation was completed neatly and as requested. If you are still having trouble connecting your printer, please get in touch with our support team and we’ll be happy to help. ⚡
Excellent all round
Quick, efficient, good financial deal, friendly local face to face service, efficient handover.
7 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re really pleased to hear you had a quick and efficient experience and are happy with the service, deal, and local support throughout. ⚡
Good customer service
Good customer service. Quick, clean and tidy workers.
Not as fast as we expected changing to full fibre but we took the budget package
7 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased to hear you found the team quick, tidy and helpful. The budget package is designed for lighter usage, but if you would like to discuss faster options our team would be happy to help. ⚡
I switched to Lightning Fibre last month and I’m delighted!
I switched to Lightning Fibre last month. Before installation I phoned Lightning Fibre and arranged a pre installation visit to talk me through what would happen and answer any questions. Three days later the installation was smooth and quick. The installers removed a redundant copper cable to the house in consultation with me and explained the work they needed to do.
Our broad speed is now better than before (my provider was Plusnet) and my monthly bill is less. I’m delighted with Lighting Fibre.
13 de abril de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for sharing your experience. We’re delighted to hear the pre-installation visit was helpful and that everything went smoothly on installation day. It’s great to know you’re enjoying better speeds and a lower monthly bill. ⚡
Good Service
Have had broadband for the last 2 years and opted to up grade for the next 2 years. No problems always very helpful and always someone available to talk to if any problems.
6 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your continued support over the last two years. We’re delighted to hear you chose to upgrade with us and that the team has always been helpful and available whenever needed. ⚡
Engineers were friendly and were fast…
Engineers were friendly and were fast and efficient and tidied up themselves
6 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased to hear the engineers were friendly, efficient and left everything tidy afterwards. ⚡
Respuesta de Lightning Fibre
Thank you for your feedback. We’re delighted to hear you received great friendly service. ⚡
Overall pretty happy with lightening…
Overall pretty happy with lightening fibre pretty much zero issues however did have a problem last week lost connection landline and internet just so happened on a Friday, Called to get help and was informed engineer would be here on Monday,
Was not impressed as ment a whole weekend without landline or internet. Wife called after I spoke the them and thankfully they sent a engineer on Sat morning. Fixed the problem in 10 min. Cable outside in the grey box had disconnected.
Problem fixed thankfully. Based on that I'm pretty pleased but would have been a different story if I had to wait till the Monday.
8 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased the issue was resolved quickly once the engineer attended and that you’ve otherwise had a positive experience with Lightning Fibre. We do understand your frustration at the initial delay and appreciate you bringing this to our attention. ⚡
Both men very competant and provided a…
Both men very competant and provided a good clean installation, fully explained and fitted internal equipment where requested. Good job.
21 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re pleased to hear the installation was completed neatly, everything was fully explained, and the equipment was fitted exactly where requested. ⚡
Fantastic service
Fantastic service from start to finish, great communication, turned up on time and very polite
11 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for the fantastic feedback. We’re really pleased to hear everything went smoothly from start to finish and that the team provided great communication and service throughout. ⚡
We contacted lightning fibre with a…
We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. The installation was done to a high standard by Glenn who was very helpful throughout. Excellent company to deal with so far five stars by us 👍
12 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for the fantastic feedback. We’re delighted to hear everything was completed so quickly and to such a high standard. We’ll be sure to pass your kind words on to Glenn. We really appreciate the five stars. ⚡
Respuesta de Lightning Fibre
Thank you for your kind feedback. We’re delighted to hear you received excellent communication and customer service. ⚡
My installers were polite
My installers were polite, very helpful, and left everything tidied.
1 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re glad to hear the installers were polite, helpful, and left everything tidy. ⚡
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