I made a support request when I had poor internet response times - ultimately diagnosed as a problem with my own computer. I had a number of interactions with support whilst we resolved the issue. T... Ver más
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Consulta las opiniones de los clientes
When our fibre was fitted Georgia was excellent, was able to place router exactly where needed in house without disruption, very tidy worker and very pleasant to deal with. Would highly recommend
La empresa ha respondido
I have been with Lightning Fibre for around 2 years and recently moved home. With all the changing and moving of utilities, Lightning Fibre were by far the easiest company I had to deal with, I calle... Ver más
La empresa ha respondido
Luke at Eastbourne is amazing! Our box stopped working at the worst possible moment. My son has broken his ankle and would be spending the next few weeks at home, and our tv, computers (everything) is... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Lightning Fibre
Escrito por la empresa
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Información de contacto
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Reino Unido
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
Excelente
5 mil opiniones
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Respuesta de Lightning Fibre
Thank you for your feedback. We are sorry to hear the WiFi coverage is not reaching every corner of your home. Please contact our support team and we will be happy to look into ways to improve this for you. ⚡
Very quick solution
Very quick solution. Transfering the sccount took me not more than 10 min. Lovely lady.Kind and profesional!Thank you
1 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re really pleased to hear the account transfer was quick and easy and that you received kind, professional support. ⚡
so helpfull from the word go clean and…
so helpfull from the word go clean and tidy instilationand only 22pound a month for my needs excellent would recomend to anyone customer service polite and helpfulldont waste your time with big companies who double the price in 18 months
11 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your feedback. We are really pleased to hear the installation was clean and tidy, the service helpful from the start, and that you are happy with the price and support from our team. We really appreciate your recommendation. ⚡
Excellent Customer Service
1 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are delighted to hear you received excellent customer service. ⚡
Quick and easy installation :) very…
Quick and easy installation :) very good connection.
30 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We’re glad the installation was quick and easy and that you’re happy with the connection. ⚡
Problem not fully understood by operative.
There seems to be a lack of technical expertise available at the weekend. I don’t think the person I was talking to fully understood the problem.
2 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are sorry to hear your issue was not fully understood and that you felt the technical support available over the weekend did not meet expectations. We take this seriously and will use your comments to help improve our service. ⚡
Very pleased e very
Very pleased overall service very good and a pleasure to deal with.
All. Staff cooperative and friendly
8 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your kind feedback. We are really pleased to hear you are happy with the overall service and found our team cooperative and friendly. ⚡
Brilliant service and Installation.
2 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are really pleased to hear you were happy with both the service and installation. ⚡
Superb experience
Superb experience, Rob arrived on time8am and completed the job, very tidy and fixed the wall mounted unit to hide the wiring, 2.5GB Fibre installed and working fine. Rob very polite and do a great job, an asset to the company.
8 de mayo de 2026
Opinión espontánea
Respuesta de Lightning Fibre
Thank you for your fantastic feedback. We are delighted to hear Rob arrived on time, completed the installation neatly, and took the extra care to hide the wiring and ensure everything was working perfectly. We really appreciate your kind words and will pass them on to him. ⚡
Full fibre Installation
Installation was as scheduled and was done with minimum fuss. Internet and phone service are working well.
28 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are glad the installation went as scheduled with minimal fuss and that both your internet and phone services are working well. ⚡
Respuesta de Lightning Fibre
Thank you for your feedback. We are glad to hear you found the service helpful and efficient. ⚡
Very smooth and prompt installation…
Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few seconds. Fantastic! I’m very happy!
1 de mayo de 2026
Respuesta de Lightning Fibre
Thank you for the fantastic feedback. We’re delighted to hear the installation was quick and smooth and that you’re enjoying such incredible speeds. Great to have you on board! ⚡
Sorted out a problem quickly and…
Sorted out a problem quickly and efficiently.
Highly recommended Lightning Fibre
30 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your great feedback. We’re glad we could get the issue sorted quickly and efficiently for you, and we really appreciate your recommendation. ⚡
It could not have been simpler to get…
It could not have been simpler to get rid of my previous broadband provider! It all have been done online, and the day of installing the necessary kit a very nice engineer has done a superb job all perfect so far and may it continue for a long time
30 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the fantastic feedback. We are delighted to hear the switch was so simple and that our engineer provided such a superb installation experience. We hope you continue enjoying the service for many years to come. ⚡
Very prompt
Very prompt, good time keeping,
Very polite engineers,
Helped me to add my television and my mobile phone.
29 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are pleased to hear the engineers were prompt, polite and helpful in getting everything connected for you. ⚡
Fabulous service from start to finish…
Fabulous service from start to finish by a lovely man named rob
29 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your lovely feedback. We are so pleased Rob provided fabulous service from start to finish. We will be sure to pass on your kind words. ⚡
Super quick and super helpful
Super quick and super helpful. The best broadband provider and best support I have ever had.
28 de abril de 2026
Respuesta de Lightning Fibre
Thank you for the fantastic feedback. We are delighted to hear you found the service quick and helpful and that we are the best broadband provider and support team you have experienced. ⚡
Great came on time fitting fantastic…
Great came on time fitting fantastic internet fast
28 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your great feedback. We are pleased to hear everything was on time, the installation was fantastic and you are enjoying the fast internet ⚡
Quick installment nice guy new his job
Quick installment nice guy new his job
Feeimdly polite & professional
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you for your feedback. We are pleased to hear the installation was quick and that our engineer was friendly, polite and professional ⚡
great installation experience with phenomenal internet speed as a result
on the day of installation we were had a little bit of trepidation, however we needn't have been concerned as the installers from your firm were very polite, efficient and respectful ane when they finished left everything in a tidy manner, we couldn't praise Matt and his colleague enough (sorry we forgot the name) the speeds we're achieving now are 4 to 5 times faster than before due to my( in talk talk speak )old laptop which was the reason for slow internet speed
23 de abril de 2026
Respuesta de Lightning Fibre
Thank you so much for your fantastic review Michael. We are really pleased to hear the installation team helped put your mind at ease and carried out such a polite, efficient and respectful service.It is great to know everything was left tidy and that you are now enjoying such a big improvement in speed. We will be sure to pass your kind words on to Matt and the team. ⚡
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