My upgrade installation was completed today by Marcus and Martin. They completed the install quickly and professionally, explaining everything before leaving. Taking their shoes off before entering th... Ver más
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Consulta las opiniones de los clientes
Marcus and Martins arrived bang on time.Very friendly guys,explained everything that they would need to do within our package upgrade.Left no mess at all.Really helpful and were very happy to explain... Ver más
Kayur from senior tech and Jayed, great lads sorted me out without issue offered me a drink when we were resetting the router. Couldn’t have asked for a better set of guys to come and help with the... Ver más
Worst experience with lilaconnect. Internet has been down for more than a day. Raised ticket in support and no response or acknowledgement. No one picks up calls as well. This is a nightmare service... Ver más
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Información sobre la empresa
Escrito por la empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Información de contacto
4,5
Excelente
2 mil opiniones
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Advisor helped me to sort out my Wi-Fi…
Advisor helped me to sort out my Wi-Fi issue very quickly…excellent service that’s why I stay with Lila as you can always talk to someone if you ever encounter any issue which I have to say are few and far between…thanks keep up the great customers service.
10 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Gary,
Thank you for your great feedback!
We’re really pleased to hear your WiFi issue was resolved quickly and that you continue to find our team helpful. It’s great to know you’re happy with the service.
Kind regards,
Customer Support Team 💜
Antony Turner was exceptional helping…
Antony Turner was exceptional helping me with everything I needed to get my new Lila system sorted. I now am very very happy with the service from ALL LILA personnel . Including Kayur Patel . Who is always a big help at what seems anytime. Thank you . And as I said Antony Turner was also brilliant. If I could give 10 stars I would as LILA connect makes the customer service and service solutions Very personal and very professional . Not like the huge companies where it seems you are just a number.
10 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Waine,
Thank you so much for your fantastic feedback!
We’re delighted to hear Antony provided such exceptional support and that both he and Kayur made such a positive impact on your experience. It’s great to know you feel so well looked after – we’ll be sure to pass on your kind words to the team.
Kind regards,
Customer Support Team 💜
Great service
Great service, really nice gentleman Antony who explained everything really well and clearly! looking forward to the upgrade 🥳
9 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Jaye,
Thank you for your great feedback! 🥳
We’re really pleased to hear Antony provided such clear and helpful support. We hope you enjoy your upcoming upgrade!
Kind regards,
Customer Support Team 💜
Antony was excellent
Antony was excellent, very helpful setting up my account and dealing with a further query later on - highly recommended, many thanks!!!
9 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi John,
Thank you for your fantastic feedback!
We’re really pleased to hear Antony was so helpful in setting up your account and supporting you with your follow‑up query.
We really appreciate the high recommendation.
Kind regards,
Customer Support Team 💜
Thank you Luke!
Luke was very professional when coming to update the Lila Connect equipment. He was really patient and explained what everything did, what we can recycle etc. and was just lovely. Thank you so much!
9 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Danielle,
Thank you so much for your lovely feedback!
We’re delighted to hear Luke made such a positive impression—his professionalism, patience, and clear explanations are exactly what we aim for.
We’ll be sure to pass on your kind words to him 😊
Kind regards,
Customer Support Team 💜
Respuesta de LilaConnect UK
Hi Nicola,
Thank you so much for your review! 🌟
We’re delighted to hear the switch was so easy and that you found our team professional throughout.
Kind regards,
Customer Support Team 💜
The engineer came and did great job
The engineer came and did great job. There was an issue with connection, but they solved it.
Good job, we’re satisfied!
29 de mayo de 2026
Respuesta de LilaConnect UK
Hi Andrian,
Thank you for your great feedback!
We’re really pleased to hear the engineer resolved the connection issue and that everything is now working well for you.
Kind regards,
Customer Support Team 💜
Respuesta de LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased you think LilaConnect is very good.
Kind regards,
Customer Support Team 💜
I found Anthony very professional and…
I found Anthony very professional and courteous and really helped us out getting our Wi-Fi set up for later on this month. He’s a credit to your team thanks Anthony Turner.
6 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Robert,
Thank you for your great feedback!
We’re really pleased to hear Anthony provided such professional and courteous support and helped get everything set up for you. He’s a real credit to our team, and we’ll be sure to pass on your thanks.
Kind regards,
Customer Support Team 💜
Marcus and Jacob did a great job
Marcus and Jacob did a great job, thanks guys
5 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Matt,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jacob did a great job. We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakub instalation.
Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the service as it didn't automatically connect so made the whole process completely stress free. Nice lads.. polite and respectful. Review by James
5 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Marcus and Jakub provided such a thorough and professional installation, from getting everything set up to making sure you were fully up and running. It’s great to know they made the whole experience stress‑free – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakob come fix my internet…
Marcus and Jakob come fix my internet were really quick, great lads and a credit to the company
5 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Nicholas,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jakob got your issue sorted so quickly and made such a positive impression.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Antony was professional and friendly
Antony was professional and friendly, he knew all about the product and was happy to help
5 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear Antony was professional, friendly, and able to help with your enquiry. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Great experience very nice people…
Great experience very nice people helped a lot was willing to chat and did the work correctly thanks a lot Nikki and Jake
4 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Jasmine,
Thank you for your great feedback!
We’re really pleased to hear you had a positive experience and that Nikki and Jake were friendly, helpful, and got everything sorted for you. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Kayur was very helpful and resovled my…
Kayur was very helpful and resovled my issues quickly
4 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Elisha,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was helpful and able to resolve your issues so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Fantastic ISP
Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a lower price.
4 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re delighted to hear you’ve enjoyed such reliable service over the years and that Jayed was able to help you with your renewal and upgrade.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Had a great experience dealing with…
Had a great experience dealing with Joanne Bott and Kayur Patel both were a great service.
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Ben,
Thank you for your great feedback!
We’re really pleased to hear Joanne and Kayur provided such a positive experience and excellent service.
They’ll be delighted to hear your kind words.
Kind regards,
Customer Support Team 💜
Keith came to install the WiFi set and…
Keith came to install the WiFi set and he was such a nice person and really helpful.
4 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Kiran,
Thank you for your great feedback.
We’re really pleased to hear Keith was so helpful and made the installation a positive experience. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Internet issue.
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very patient and supportive throughout the call and even stayed on after his finish time. He was very clear in his instructions and kept them really simple to understand. Internet working correctly now and I will recommend Lila to everyone from now on.
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Jonathan,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Lenny provided such patient and supportive help, and that everything is now working as it should. It’s great to know you felt supported throughout and appreciated the updates – we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
It’s a lot faster than any other…
It’s a lot faster than any other broadband network and it is cheaper than any other network. I recommend anyone to get lila broadband
25 de mayo de 2026
Respuesta de LilaConnect UK
Hi Mr Dutton,
Thank you for your fantastic feedback!
We’re delighted to hear you’re enjoying the speed and value of the service.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
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