My upgrade installation was completed today by Marcus and Martin. They completed the install quickly and professionally, explaining everything before leaving. Taking their shoes off before entering th... Ver más
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Consulta las opiniones de los clientes
Marcus and Martins arrived bang on time.Very friendly guys,explained everything that they would need to do within our package upgrade.Left no mess at all.Really helpful and were very happy to explain... Ver más
Kayur from senior tech and Jayed, great lads sorted me out without issue offered me a drink when we were resetting the router. Couldn’t have asked for a better set of guys to come and help with the... Ver más
Worst experience with lilaconnect. Internet has been down for more than a day. Raised ticket in support and no response or acknowledgement. No one picks up calls as well. This is a nightmare service... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Información de contacto
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
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It’s a lot faster than any other…
It’s a lot faster than any other broadband network and it is cheaper than any other network. I recommend anyone to get lila broadband
25 de mayo de 2026
Respuesta de LilaConnect UK
Hi Mr Dutton,
Thank you for your fantastic feedback!
We’re delighted to hear you’re enjoying the speed and value of the service.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Good price
Good price. Agreed set up date, kept informed but very slow to respond to a query with regard to full house coverage and still awaiting a solution.
1 de junio de 2026
Respuesta de LilaConnect UK
Hi Kim,
Thank you for sharing your feedback.
We’re pleased to hear you were happy with the installation and communication, but we’re sorry for the delay in responding to your query regarding full home coverage.
Kind regards,
Customer Support Team 💜
Respuesta de LilaConnect UK
Hi Aso,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear you’re receiving very good service and finding it easy to use.
Kind regards,
Customer Support Team 💜
Best ISP in my 31 years
Having issues with no Public IP address recently (Pokemon Center Queues), informed Anthony of the problem, he understood and offered us the promotional package upgrade at a small extra monthly cost including the price lock which will help us a lot, we have no intentions of leaving this company with the support and care they put into their customers. Thank you Anthony for going above and beyond. Thank you Lila for providing excellent internet and excellent services all round.
2 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Josh,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Anthony was able to support you and provide a solution that worked well for you. It’s great to know you feel so well looked after — we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Anthony was great help very straight…
Anthony was great help very straight forward sign up would definitely recommend
2 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Conrad,
Thank you for your great feedback! We’re really pleased to hear Anthony made the sign-up process straightforward and provided such helpful support. We really appreciate your recommendation.
Kind regards,
Customer Support Team 💜
We had martins and Marcus fit new Lila…
We had martins and Marcus fit new Lila they were great from start to finish and very helpful
26 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Jeff
Thank you for taking time to provide your feedback!
We’re really pleased to hear Martin and Marcus provided such helpful service from start to finish. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Great Customer Service very helpful
Great Customer Service very helpful stayed over on the call when I phoned up late as they were closing at 6 would definitely recommend Anthony
1 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi, Thank you for your feedback!
We’re really pleased to hear you received helpful support and that Anthony went the extra mile by staying on the call for you.
Kind regards,
Customer Support Team 💜
Upgrade installation
Martin and Marcus came out to my home to upgrade the connection, the job was done in a professional manner and I was well informed about any potential changes that could occur especially within the first 24-48 hours of it being installed, been with Lila connect for a few years now and I can honestly say it’s the best internet provider that I’ve ever had. I can’t fault them.
1 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Michelle,
Thank you so much for your fantastic feedback!
We’re delighted to hear Martin and Marcus delivered a professional upgrade experience and kept you well informed throughout.
It means a lot to out team to know you’ve had such a positive experience with us over the years – we really appreciate your continued support.
Kind regards,
Customer Support Team 💜
Great service very profrssional
Great service very profrssional. Martins and marcus.
1 de junio de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Jon,
Thank you for the fantastic feedback – we really appreciate you taking the time to share it!
It’s great to hear you found the service professional, and we’ll be sure to pass your kind words on to Martins and Marcus 😊
Kind regards,
Customer Support Team 💜
EVERYTHING WENT WELL,FROM INSTALLATION.
EVERYTHING WENT WELL,FROM INSTALLATION, & CONNECTION,
VERY PLEASED WITH THE RESULTS.
22 de mayo de 2026
Respuesta de LilaConnect UK
Hi Alan,
Thank you for your feedback!
We’re really pleased to hear everything went well from installation through to connection, and that you’re happy with the results.
Kind regards,
Customer Support Team 💜
A satisfied customer .
Really pleased everything went well with the installation. I would recommend to anyone. I was recommend by a neighbour so entirely satisfied.
27 de mayo de 2026
Respuesta de LilaConnect UK
Hi Mrs Adams,
Thank you for your great feedback!
We’re really pleased to hear everything went smoothly with your installation and that you’re satisfied with the service. It’s good to know you’re neighbour recommend us too.
Kind regards,
Customer Support Team 💜
Adam and Jake both cracking lads both…
Adam and Jake both cracking lads both did a brill job and got the Internet back on after 4 days
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Marysha,
Thank you so much for your fantastic 5⭐ review!
We’re really pleased to hear Adam and Jake were able to get your internet back up and running after the service disruption.
We’ll be sure to pass on your kind words – they’ll be delighted to hear it!
Kind regards,
Customer Support Team 💜
Adam and Jake came and got me back up…
Adam and Jake came and got me back up and running and did the job propley
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Niomi,
Thank you so much for your 5⭐ review!
We’re delighted to hear that Adam and Jake got you back up and running and completed the job properly.
We’ll be sure to pass on your kind feedback to them – it really means a lot.
Kind regards,
Customer Support Team 💜
Adam and jake were friendly and rapid…
Adam and jake were friendly and rapid nice dudes in general and no hassle 👌
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi,
Thank you for your great feedback! 😊
We’re really pleased to hear Adam and Jake were friendly and efficient, and made everything hassle‑free. We’ll be sure to pass on your kind words to them 👌
Kind regards,
Customer Support Team 💜
Marcus and martain
Marcus and martin came out today and our internet .done in 2 mins . absolutely brilliant
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Courtney
Thank you for taking the time to provide your brilliant feedback.
We’re really pleased to hear Marcus and Martin got everything sorted so quickly.
Kind regards,
Customer Support Team 💜
Marcus & martins amazing
Marcus and martins came out today and did our internet. Sorted it within 5 minutes. Excellent service amazing!!!
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Heather,
Thank you for your great feedback!
We’re really pleased to hear Martin and Marcus got everything sorted so quickly and delivered such an excellent service.
Kind regards,
Customer Support Team 💜
Fast and courteous response.
Queried the first payment transaction as it was not what I was expecting. Got a reply with sincere apologies and confirmation that the transactions would be as I expected. Fast and courteous response.
27 de mayo de 2026
Respuesta de LilaConnect UK
Hi Robert,
Thank you for taking time to provide your feedback!
We’re really pleased to hear your query was handled quickly and courteously, and that everything was clarified as expected.
Kind regards,
Customer Support Team 💜
Absolutely great service
Absolutely great service. Martins and Marcus installed fibre connection quick and in proffesional manner. Fully recommend Lila connect to everyone. Thank you
29 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Greg,
Thank you so much for your great feedback!
We’re delighted to hear Martins and Marcus delivered a quick and professional installation, we'll be sure to pass on your kind words to them.
We also really appreciate your recommendation, it means a lot to our team.
Kind regards,
Customer Support Team 💜
Adam & Jake very good and friendly
Adam & Jake very good and friendly
28 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear Adam and Jake were very good and friendly. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Matias and Marcus very helpful and…
Matias and Marcus very helpful and informative engineers
28 de mayo de 2026
Opinión espontánea
Respuesta de LilaConnect UK
Hi Loricik,
Thank you for your great feedback!
We’re really pleased to hear Matias and Marcus were helpful and informative throughout. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
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