Poor quality poor customer service poor all round. Plants supplied were dead, no growth 7 months after receipt, constantly fobbed off by inept customer service who clearly don’t give a damn. Avoid at... Ver más
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Consulta las opiniones de los clientes
I am truly impressed with this company. I ordered from them last year and received pond plants in excellent condition and they grew beautifully. I ordered again this year and, once again, the plants a... Ver más
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I live in Nottinghamshire and I find it increasingly difficult to find pond plants for my wild life pond. I actually stumbled across Lincs Plants on Amazon and thought I’d give them a go. This review... Ver más
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Another excellent purchase from these guys. Bought some duckweed to add to our new (treated) pond, as I want to encourage all forms of wildlife in and around there. The plants arrived the nex... Ver más
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Información sobre la empresa
Escrito por la empresa
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Información de contacto
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Reino Unido
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,5
Excelente
1 mil opiniones
Ha contestado el 95% de las opiniones negativas
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We use Lincs Plants for most of our…
We use Lincs Plants for most of our pond plants, and the latest batch were up to their usual high quality. Generous bunches of healthy oxygenators, thank you.
13 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really grateful for your continued support and pleased to hear your latest batch lived up to expectations. Thank you for your kind feedback about the healthy, generous bunches of oxygenators!
Top quality plants
Plants arrived very quickly, in great condition and well packaged. I'm very pleased with my purchase. Can't fault this company.
Thank you
13 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re delighted to hear your plants arrived quickly, well packaged, and in great condition—thank you for your lovely feedback and support!
Avoid like the plague continued
Your last comment just re-emphasises what a company you are.
Your have ignored virtually all of my complaint, because you cannot contradict them.
I contacted The Horticultural Trade Association only to find out you are not a member.
What a surprise.
I read your response. Pretty meaningless considering you are so penny pinching.
12 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We understand you remain extremely dissatisfied, and we are sorry that our previous response did not address your concerns in the way you expected.
Your complaint raised a number of separate issues regarding delays, communication, missing items, plant quality, and the handling of refunds and replacements. We are not attempting to dismiss or avoid those points, and we appreciate you taking the time to detail them so fully.
We also acknowledge your disappointment regarding our trade association status. Regardless of membership of any organisation, customers should still receive clear communication, fair treatment, and products that meet reasonable expectations.
Your feedback has been fully noted and will be reviewed internally.
brought from her twice and both times…
brought from her twice and both times have been amazing! excellent shipping and came right on time, I will most definitely be going back whenever i need more plants.
13 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear both of your orders have been amazing and arrived on time—thank you for your kind feedback and continued support!
Package arrived on time condition of…
Package arrived on time condition of the water lettuce is great, easy to buy delivery updates were good and informative
13 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your package arrived on time and that the water lettuce is in great condition. Thank you for your kind feedback—we’re also glad you found the ordering process easy and the delivery updates helpful!
Disappointed
Some of the plants I received were in terrible condition. Three have since died despite my attempts to nurture them. I reached out to their customer service and was told they’d be fine. They weren’t. I’m extremely disappointed in the quality of plants I received and the customer service.
25 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear that some of your plants arrived in poor condition and unfortunately didn’t survive, especially after you took the time to try and care for them.
We also apologise that the advice you received did not reflect the outcome you experienced and understand how frustrating that must be. Plants should arrive in a viable, healthy condition and be capable of establishing with appropriate care.
Your feedback regarding plant quality and customer service has been noted and will be reviewed internally. If you haven’t already, please contact us with your order details so we can look into this properly and work towards a resolution for you.
I ordered a set of plants for my pond…
I ordered a set of plants for my pond from Lincs Plants. They arrived promptly, well packaged, and alive. The only minor issue I had was there was no real information regarding what exactly the plants were. Otherwise the service was excellent and I'd order again.
12 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived promptly, well packaged, and in good condition. We also appreciate your feedback regarding plant identification information and will take that on board to improve our service. Thank you for your kind comments, and we’d be happy to help again in future!
227 Days order placed until order…
227 Days order placed until order refund.
• Placed a pre-order for geranium plants on 27th Septrmber 2025. Refunded for order on 12th May 2026.
• After hearing nothing for a long period, I chased the order and was told the plants were being dispatched.
• When they failed to arrive, “O.” in customer service explained that although a delivery label had been generated, the plants had not actually been sent — apparently an issue they had experienced before.
• I was then informed by “S.L.” that the plants were not of suitable quality and would no longer be supplied, and that a refund would be issued.
• The refund had to be chased several times.
Ms “ S.L. “ did not reply to my two emails requesting a refund.
“O.” eventually arranged repayment directly back onto my card.
• I appreciate that stock and quality problems can happen, but the overall handling of the situation felt very matter-of-fact, with little apology, reassurance, or goodwill shown.
• No effort was made to offer replacement stock at a later date.
• Although this was just a small order, the experience has left me very hesitant about placing a larger order with the company in future due to possible organisational issues.
Disappointing.
11 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your disappointment.
While we appreciate your understanding regarding stock and quality issues, we recognise that the communication, delays, and handling of the refund did not meet the level of service you reasonably expected. We also understand your frustration at having to repeatedly chase updates and repayment.
Our intention in withholding unsuitable plants was to avoid sending stock we did not feel met an acceptable standard, but we accept that this should have been communicated more clearly, proactively, and with greater care and reassurance throughout.
Your comments regarding communication, follow-up, and overall customer experience have been noted and will be reviewed internally. We appreciate you taking the time to provide such detailed feedback.
Excellent starter package for a pond…
Excellent starter package for a pond beginner. Plant well packaged and in good condition, very happy customer!
12 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear the starter package was a great fit for a pond beginner and that everything arrived in good condition—thank you for your lovely feedback!
Plants in good condition delivered on…
Plants in good condition delivered on time
12 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived on time and in good condition—thank you for your feedback!
Oxygenating pond plants
I received my order of various oxygenating plants today. They arrived quickly, well packaged and healthy, to Northern Ireland.
Very happy with them and I'll definitely use Lincolnshire PondvPlants again.
11 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you so much for your lovely feedback! We’re delighted to hear your oxygenating plants arrived quickly, healthy, and well packaged all the way to Northern Ireland.
It’s wonderful to know you’re happy with your order, and we truly appreciate your support. We look forward to supplying you with more pond plants again in the future!
Healthy plants promptly delivered
Healthy plants promptly delivered
8 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback! We're delighted to hear your plants arrived healthy and were delivered promptly. We appreciate your support and hope you enjoy your new plants!
Well ! What A Con
Well what a con ! Ordered various plants ranging from 1 litre to 3 litre in January 2026.
Eventually a parcel arrived this week there were small plastic bags inside, with very small (about half the size of a teaspoons), containing minute, dead, crispy dry bare root plants.
Surely this selling practice is against the Trades Description Act.
BE WARNED, you won’t get what you paid for.
The Facebook page appears to have been deleted, as adverse comments were mounting up on there.
*16 May 2026 * I have NOT had plants delivered so would be very interested in seeing the photos!
Bare root plants were NOT what you advertised ! I do have screen shots of my order if you would like to see those.
8 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Good morning, I am sorry to hear you are unhappy with your order. All of our plants are supplied as dormant bare root pond plants during the appropriate season, which is clearly stated within the product descriptions. Pond plants naturally die back during winter and early spring, so they can often appear small or dormant on arrival before regrowth begins once placed in water and warmer conditions.
I have checked the order and the parcel was delivered within the expected transit timeframe. From the photographs provided, the plants do not appear dead, but dormant, which is normal for this time of year. We certainly do not intend to mislead customers and always aim to describe our products as accurately as possible.
However, if you remain unhappy with the plants received, you are more than welcome to return them to us and we will be happy to review the order for a refund upon return.
Appalling quality plants
Appalling quality plants. I pre-ordered these last autumn for arrival this March. No sign of them in April and promise delivery which then didn't occur and chased again. I ordered a selection of 3 litre and 1 litre plants. What arrived was a pitiful selection of dried up and rotten plants a few with a sign of growth but overall closer to dead than alive. They were all the same size and not one of them was bigger 5cm across, I could fit one of them easily in the cupped palm of my hand and some of them even tinier. Over a series of emails I contacted customer services with a photograph and a request for refund. I was told that the 3 litre plants We're so called because they would grow to be 3 litres. That has to be either highly evasive or very misleading. Customer service took days to respond and in one case up to a week. I was refused to refund on the basis that the manager had seen signs of growth on the plants and therefore they were considered healthy... I leave you to make up your own mind about the pitiful specimens included in the photograph below. Would you be happy with 3 litre plants, delivered over a month after the due date and after having to chase several times and to find them delivered in plastic bags partly rotted, partly shrivelled and clinging on to life? I would believe the negative reviews that are both here, on Google and elsewhere.
1 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We are very sorry to hear about your experience and for the delays and frustration caused with your order. This is not the level of service we aim to provide.
During the dormant season, aquatic plants are supplied as bare root stock and may arrive without visible top growth. While they can appear small on arrival, they are intended to establish once planted in suitable pond conditions. That said, we understand your concerns regarding size, condition on arrival, and the delay in delivery and communication, and we appreciate how disappointing this must have been after a pre-order.
We would like the opportunity to put this right. Please contact us directly so we can review your order in full and offer an appropriate resolution, which may include replacement or refund depending on your preference.
Excellent service
Excellent service. Prompt delivery. Healthy looking plants and well packaged.
7 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the service, prompt delivery, and healthy plants—thank you for your kind feedback!
All the pond plants I've ordered from…
All the pond plants I've ordered from this company have been faultless so I thought I'd buy some Helenium plants that seemed very good value for 1l and 3l items. What arrived months later were dried up tiny bareroot twigs - 2 of which were completely dead. Only one showed some signs of life. Like other reviewers have said, the company says the 1l and 3 litre sizes refer to the size they will grow to, not current size. I have never heard that before from any online plant seller. They've told me to return the dead plants - at my expense presumably.
9 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re sorry to hear about your experience with the Helenium plants, especially given your positive history with our pond plants.
We understand your frustration regarding the condition on arrival, the interpretation of pot sizes, and the request to return items at your own expense. That’s clearly not the experience you expected, and we apologise for the confusion and disappointment caused.
For clarity, container sizes are typically intended to indicate the growing potential/established pot size at maturity, but we appreciate this isn’t always clearly understood and should be communicated more transparently.
If you haven’t already, please contact us with your order details and photos so we can review this properly and work towards a fair resolution for you.
Just had another 2 plants delivered
Just had another 2 plants delivered. Very good plants and well packaged.
I will order again
8 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived in good condition and well packaged—thank you for your kind feedback, and we look forward to your next order!
I did not buy these for a pond
I did not buy these for a pond. I got a big bowl and put them in to introduce my 2 year old to bond life. We touch the plant she love it.
4 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
That’s lovely to hear—what a great way to introduce your child to pond life. We’re really pleased the plants are helping create that experience for you both, and thank you for sharing your feedback!
I rang for advice re oxygenating plants…
I rang for advice re oxygenating plants for our pond. Very helpful information was given and a few days later the plants arrived well packaged and appeared to be in healthy condition. This is my second purchase from Lincs Plants and am a happy customer.
9 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear you found the advice helpful and that your oxygenating plants arrived well packaged and in healthy condition—thank you for your continued support and kind feedback!
New to my little pond
Plants are top notch .well protected in packaging and no Damage. Delivery good and I would definitely recommend
9 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived in great condition and well protected, and that you’re happy with the delivery—thank you for your recommendation and kind feedback!
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