Poor quality poor customer service poor all round. Plants supplied were dead, no growth 7 months after receipt, constantly fobbed off by inept customer service who clearly don’t give a damn. Avoid at... Ver más
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Consulta las opiniones de los clientes
I am truly impressed with this company. I ordered from them last year and received pond plants in excellent condition and they grew beautifully. I ordered again this year and, once again, the plants a... Ver más
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I live in Nottinghamshire and I find it increasingly difficult to find pond plants for my wild life pond. I actually stumbled across Lincs Plants on Amazon and thought I’d give them a go. This review... Ver más
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Another excellent purchase from these guys. Bought some duckweed to add to our new (treated) pond, as I want to encourage all forms of wildlife in and around there. The plants arrived the nex... Ver más
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Información sobre la empresa
Escrito por la empresa
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Información de contacto
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Reino Unido
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,5
Excelente
1 mil opiniones
Ha contestado el 95% de las opiniones negativas
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Highly recommend
Highly recommend! My pond plants arrived quickly, they were carefully packaged and arrived safely. I am new to aquatic gardening and I was given extremely helpful advice and tips over the phone both before and after my delivery. The plants are thriving and my little pond looks great!
4 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re delighted to hear your plants arrived quickly and safely, and that the advice you received was helpful—especially as you’re new to aquatic gardening. It’s great to know your pond is thriving and looking fantastic. Thank you for your kind recommendation!
Great selection of plants
Great selection of plants, arrived well packaged and settled.in to the pond nicely.
2 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear you’re happy with the selection and that your plants arrived well packaged and have settled nicely into your pond—thank you for your kind feedback!
Plants delivered fresh and healthy…
Plants delivered fresh and healthy would buy again👍
1 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived fresh and healthy—thank you, and we look forward to your next order!
Healthy plant, speedy service
The bare root water lily arrived really quickly and looks really healthy, I potted it up straightaway and put it in the pond.
2 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased your bare root water lily arrived quickly and healthy, and that you were able to get it potted and into the pond straight away—thank you for your lovely feedback!
Great quick delivery
Great quick delivery, well packaged and good quality plants. Highly recommended.
2 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the quick delivery, packaging, and plant quality—thank you for your recommendation!
Arrived in good condition
Easy to order using ebay, items arrived in good condition, fresh and vigorous, ready to go straight into the pond. (Oxygenating pond weed).
2 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear your order arrived in good condition and that the oxygenating pond weed was fresh and vigorous and ready for the pond—thank you for your kind feedback!
Read the website with great care…
This is a website which needs to be read with great care before ordering. I placed an order in October '25 for £150 worth of perennials, mainly described as '3L', which on gardening websites denotes a plant in a pot of that size. Pricing was attractive and it appeared that the nursery wanted to clear stock before the winter with some to be delivered in October and the rest in March '26. Nothing was delivered in October and I assumed I had misread the website. Requests for an indicative delivery date in March yielded nothing - and a box finally arrived in mid-April. The box contained only bare-rooted plants, some dried-out, some etiolated, most had clearly never been near a 3L pot - a 12 inch square plastic bag purported to contain 10 Rudbeckia 'Goldsturm' ex-such pots! I rejected the entire order as not being of merchantable quality, or as described, and returned the bare roots. The company refunded my order, but declined to cover the return postage. A company with which I shall not do business again.
15 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the condition and presentation of the plants, as well as the delays and lack of communication. We understand your concerns regarding how the items were described and supplied, and regret that the order did not meet your expectations. This is not the standard of service we aim to provide, and we sincerely apologise for letting you down. Your comments will be taken seriously as we review our product descriptions, fulfilment processes, and customer communication.
Ordereda water lilly fulled potted and…
Ordereda water lilly fulled potted and it arrived well packaged a a bit larger than I expected with full care information.
2 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your lovely feedback! We’re delighted to hear your water lily arrived well packaged, with full care information, and even larger than expected. We really appreciate your support and hope you enjoy it in your pond.
Lilllies in pots
I have bought 2 miniature pond lilies in pots they arrived on time. They were very well packed. In fact it took me nearly 10 minutes to unpack them. The plants were good and healthy A good buy. Only criticism I have there were no instructions on how to put them in my pond. Ie how deep should they be immersed. I eventually put string through the holes on the top of the plant pot and lowered it gently to the bottom of my pond. About two feet deep. Just hope this is right depth. Now waiting to see how they grow. No reason to think they will not grow well.
1 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your wonderful feedback! We’re delighted to hear your miniature pond lilies arrived on time, were well packed, and in good healthy condition.
We also appreciate your comment regarding planting guidance. As a general guide, most miniature water lilies do well in around 15–30cm (6–12 inches) of water above the pot, so you may find adjusting the depth slightly helps them establish and perform at their best. Your feedback is really helpful and we’ll take it on board as we look to improve the information we provide with our plants.
Thank you again for your support, and we hope you enjoy watching them grow and bloom.
Water lilies came great
Water lilies came great, except one variety X2 that had no roots and very little growth, just two pieces of tuber.
28 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re glad to hear most of your water lilies arrived well, but we’re sorry that one variety didn’t meet expectations.
Water lilies should have a healthy root system and viable growth points, so receiving tubers with little or no roots is understandably disappointing.
Please contact us with your order details and, if possible, a photo so we can look into this and help resolve it for you.
It was just fast and easy with good…
It was just fast and easy with good instructions, will be buying more
1 de mayo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased you found the process fast and easy and that the instructions were helpful—thank you, and we look forward to your next order!
I've still not received my order one…
I've still not received my order one week after my order when it should have arrived in 48 hours. I sent an enquiry on Wednesday and was told my order would be dispatched in the next day or two and Royal Mail tracking reference still says they've not received my item. The delay is frustrating with no further updates.
24 de abril de 2026
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry for the delay and completely understand your frustration, especially given the 48-hour expectation and the lack of updated tracking.
Being told your order would be dispatched and then seeing no movement on the Royal Mail tracking is understandably concerning. This suggests your parcel may not yet have been handed over, and we apologise for the lack of clear updates.
This isn’t the level of service we aim to provide, and your feedback regarding both the delay and communication is taken seriously.
Please contact us again with your order details so we can urgently check the status and provide you with a clear and accurate update.
Great company
Great company. Delivery good and plants are lovely
Thank you Lincs plants
24 de abril de 2026
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the delivery and your plants—thank you for your kind feedback and support!
3L bare rooted Geranium Azure came as tiny plants
I bought 3L bare rooted Geranium Azure Rush pre-ordered 5 months previously. What arrived ranged between a plug size and maybe 9 cm pot.
After many emails I was told 3L refers to the size they would grow -(not heard of that one before).
Eventually I was offered a refund if I returned the plants so I asked for a prepaid label and heard nothing more.
order (#17219)
I sent photos of what arrived!
15 de marzo de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your frustration, especially after waiting so long for a pre-order and receiving plants that did not match your expectations.
A 3L description should clearly reflect the supplied plant size at dispatch, and we apologise for any confusion caused by the explanation you were given. We also recognise how frustrating it is to be offered a refund conditional on return, and then not receive the promised prepaid label.
Your feedback has been taken seriously and will be reviewed with the team, particularly around product descriptions, communication, and follow-through on resolutions.
Please contact us again with your order number (#17219) so we can ensure this is picked up and properly resolved for you.
Really poor service and delivery time
Really poor service and delivery time, been a week and still no delivery.
Tried to phone - no answer
Used the Bot help and it informed me my order had been processed.
Requested a human response received an email to say sorry for the delay where struggling with backlog. It’ll be another week. Would have been nice to have been informed of this rather than chasing around, especially as your advertising 48 hour tracked.
24 de abril de 2026
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry for the delay and the frustration this has caused. We completely understand how disappointing it is to expect a 48-hour service and then have to chase for updates.
You’re absolutely right—this should have been communicated to you proactively rather than you needing to contact us. The backlog you were informed about has affected dispatch times, but that does not excuse the lack of clear updates or the difficulty reaching us by phone.
We sincerely apologise for the inconvenience and your feedback will be taken on board, particularly around communication and managing expectations during busy periods.
Ordered 9 days ago and still not…
Ordered 9 days ago and still not despatched. Apparently they’re busy at the moment, but 9 days before even despatching it not good service.
30 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re sorry to hear your order is still awaiting dispatch and understand your frustration, especially as this is outside the expected timeframe.
We appreciate that being told we are busy isn’t a satisfactory experience when you’ve placed an order and are waiting for progress. Delays like this are not the standard we aim to provide, and your feedback regarding communication and dispatch times is noted.
If you would like, please contact us with your order details so we can check the current status for you and ensure you receive a clear update as soon as possible.
Easy ordering
Easy ordering. Prompt delivery. Well packaged items.
28 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re really pleased to hear you found ordering easy and that your items arrived promptly and well packaged—thank you for your feedback!
Dead bare roots described as plants
Usually great with pond plants, but bought dahlia tubers and 'pre-order plants' in January. They only arrived at end of April after multiple emails assuring me they'd be with me next week. When they arrived they were dried up bare roots labelled as 3 litre and 1 litre plants! Dahlias were missing! Sent numerous photos of dead frazzled roots but they refuse to refund unless I send them back. Horrendous treatment. Should not be allowed to sell plants if that is the nature of service and returns.
26 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially after the delays and the expectations set around plant sizes and delivery timing.
Pre-order plants can sometimes be supplied as bare roots depending on the season, but they should still arrive in a healthy, viable condition and be clearly represented. What you’ve described—dried, non-viable roots, missing items, and the handling of your refund request—is not the standard we aim to provide.
We also appreciate your concerns regarding being asked to return items in poor condition, and how this adds further inconvenience.
Your feedback has been taken seriously and will be reviewed internally, particularly around product descriptions, quality checks, and how we handle returns and resolutions.
Did not ship even after a month
Order expected to be delivered 1-3 days but its been a month and its not shipped. Stopped responding to chats, phone and email . Everything delayed because of this purchase. Worst service ever! Do not buy!
29 de abril de 2026
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and completely understand your frustration. Waiting this long without dispatch, combined with a lack of response to your messages, is not acceptable and not the level of service we aim to provide.
We sincerely apologise for the delay and the breakdown in communication. This will be raised internally as a matter of urgency.
Please contact us again with your order details so we can prioritise investigating your order status and ensure this is resolved for you as quickly as possible.
Lincs plants/Lincs pond plants - terrible!
I ordered several plants advertised as 1L, 3L and 5L sizes. What arrived was nothing like what was described. Many were dead on arrival, and the rest were tiny bare‑root fragments, including multiple “3L” plants small enough to hold between finger and thumb. The sizes advertised were misleading and did not reflect the items supplied.
Despite providing clear photos, the company refused to refund unless I returned the dead plants, even though perished goods cannot be meaningfully returned and the Consumer Rights Act does not require consumers to store or preserve dead biological material.
I have reported the matter to Trading Standards due to the pattern of similar complaints from other customers. I have also reported the company’s use of RHS Chelsea Gold Medal branding cto the RHS, given the quality of the plants being sent out. If the company does not issue the refund I am legally entitled to, I will be taking the matter to the small claims court.
(Update: Would recommend checking their Shopify reviews on here too!)
18 de octubre de 2025
Opinión espontánea
Respuesta de Lincolnshire Pond Plants Ltd
Thank you for your feedback. We’re very sorry to hear about your experience and the disappointment caused by the condition and size of the plants received, as well as the concerns around how your complaint has been handled. We understand how frustrating this situation must be and regret that we have let you down. This is not the standard of service we aim to provide. Your comments are being taken seriously and will be reviewed carefully as we look into both our product quality and customer service processes.
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