Linden Homes Opiniones 

Extremely disappointed with my experience after purchasing my new-build home from Linden Homes.

At completion, I was never shown the water meter or given the opportunity to verify the opening meter reading for myself. Instead, I relied in good faith on the reading recorded by Linden Homes, believing it to be accurate.

Seventy-two days after moving in, my water supplier, Leep Utilities, issued a bill based on an actual meter reading of 125m³, resulting in an unexpectedly large charge. I immediately disputed the bill because I had never been given the opportunity to confirm the opening reading myself.

During the investigation, Linden Homes confirmed that they have no photograph of the opening meter reading, no photograph of the meter serial number, and no other independent evidence to support the reading they recorded before I completed my purchase.

What makes this even more concerning is that my water usage after that initial reading has been entirely normal. From the first actual reading of 125m³ in November 2025 to around 160m³ several months later, my consumption has increased by only about 35m³, demonstrating a consistent and modest level of household usage. This raises understandable questions about the very high consumption attributed to the first 72 days after completion.

I am not suggesting anyone should avoid paying for the water they genuinely use. My concern is that I am being asked to pay for water consumption that I do not believe I am responsible for, based on an opening meter reading that I had no opportunity to verify and for which Linden Homes has been unable to provide any supporting evidence.

To make matters worse, defects I reported shortly after moving in including a leak and other snagging issues were not dealt with promptly. Despite raising these issues, they remained outstanding for almost six months. Engineers attended, acknowledged some of the problems and indicated they would return, but the repairs were not completed. For a brand-new home, this level of aftercare was extremely disappointing.

Buying a new-build home should come with confidence that key handover information is accurate and verifiable. Unfortunately, that has not been my experience, and I hope Linden Homes reviews its handover procedures so that future buyers are shown their utility meters and given the opportunity to confirm opening readings before taking responsibility for utility charges.

Thanks to Hayley and Jaqueline, the representatives of Linden Homes, I was able to find the perfect house to live in.
I’m sure everything will be perfect till the move in day which I’m looking forward to.

Friendly, not pushy, excellent service

Very efficient , knowledgeable and polite

The staff martins was very good and explained everything to me and showed me around everywhere

Martin has Been a great help with helping me with my first home, very professional and great laugh

The staff are so friendly. Very patient with answering all your questions. Support and communication is also excellent.

Excellent, knowledgeable and genuinely helpful service

Allison Melia at Ferriby Fields grimsby has been extremely knowledgeable, helpful and professional throughout. She took the time to properly listen to my circumstances, what I was looking for and what I needed, rather than simply trying to push me into making a decision.

Although, after further consideration, I have decided not to proceed at this stage due to my personal circumstances, this is no reflection at all on Allison or the service I received. I still intend to sell my house and move, but I need to resolve my personal situation and decide where I want to live first. I may rent temporarily rather than rush into buying somewhere.

I would have no hesitation in recommending Allison. She genuinely listens to her customers, understands their individual needs and provides honest, helpful advice.

Very smooth no problems with anything. Site team and customer service were fantastic. Couldn’t help us enough.
Houses are Built to very high standard.

The interactive with the personal and honesty in providing the information that was required. The documentation and leaflets afforded us and opertunity to explore things that we had not considered.
Which we are greatful for.
There professionalism was really appreciated.

The state in which Vistry Homes has left the Perrybrook development in Brockworth is absolutely disgraceful.

The development looks increasingly neglected, with dead trees, messy and poorly maintained residential areas and a general lack of care across the estate. The main spine road is particularly appalling. It has still not been properly topped, contains significant potholes and has numerous uneven surfaces. The condition of the road has already caused significant damage to cars belonging to residents.

What makes the situation even more frustrating is the complete lack of accountability. Rather than taking responsibility for the condition of the development, Vistry appears content to blame everyone else and pass responsibility elsewhere. Regardless of who they believe is technically responsible for individual issues, Vistry built and sold these homes as part of this development, and residents should not be left living with an estate that looks unfinished, neglected and poorly maintained.

Dead trees, poor landscaping, messy communal areas and an appalling road surface are not what residents should expect after investing significant amounts of money in new-build homes. The main road is particularly unacceptable and is becoming a genuine problem for residents and their vehicles.

Perrybrook has been left looking like an afterthought, and the lack of ownership from Vistry Homes is extremely disappointing. The development needs proper investment, maintenance and accountability - not endless excuses and finger-pointing.

When buying a new home, it's easy to focus solely on the property itself, but the people you deal with throughout the process make just as much of a difference.
From my very first interaction with Allison Melia, I felt supported rather than sold to. She was approachable, knowledgeable, and always willing to answer questions or provide updates without making the process feel transactional. There was a genuine human element to every conversation, which made what can often be a stressful experience feel much more straightforward and reassuring.
Throughout the purchase, communication was clear, and I always felt informed about what was happening next. That level of customer service gave me confidence that I had made the right decision.
Since moving into my new home at Ferriby Fields, there have been a few minor snags which is not uncommon with a new-build property. What has impressed me is how promptly Allison facilitated the response from Linden Homes. The issues have been acknowledged quickly, and the team has been proactive in arranging for them to be resolved. It's reassuring to see that the commitment to customer care continues after completion, not just during the sales process.
Overall, I'm very pleased with both my home and the experience of buying it. A sincere thank you to Alisson for her professionalism, patience, and genuine care throughout the journey, and to the Linden Homes team for continuing to provide responsive aftercare. Based on my experience, I wouldn't hesitate to recommend Linden Homes to anyone considering a new-build home.

Myself and my wife have visited the sales office at Woodland Glade in Telford several times and left details multiple times. Firstly we asked about a particular plot, to be told that it wasn’t yet available and we would be contacted when it became available. We chased this up 2 weeks later as we’d heard nothing, only to be told the plot had sold.
This was the first set back, we then enquired on another plot, which we were ready to proceed with the plot and part exchange, we had no help whatsoever and were batted away at every opportunity. We finally found another plot, once again, we went in and enquired, were told to leave our details again (for the third time) and they would get back to us and get the ball rolling with the part exchange process! That was 3 weeks ago! We’ve not heard a single thing, it’s almost as if they are desperate to not sell you a house.

Hannah was brilliant from the moment we met her right up to the time we reserved

We met Martin at the site office at Kings Newton. He is a very knowledgeable and experienced person. He was polite and explained everything very well.

They are fantastic and make the whole journey seamless for you. I recommend them.

Allison Melia was amenable knowledgeable and very helpful.
Fabulous property.
Thank you
Tracy

Martin really helped us navigate all there is to know about choosing a new build! Went through a-z without overwhelming us!!

Excellent customer service experience. The Staff are always in contact to explain and clarify. I appreciate their kindness. Naomi has been so helpful. Many thanks.

Hello Marcus

Pls see read my previous review. I would of also thought you would have the information on your systems.