Livi Opiniones 

1380
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went online to make an appointment for an insect bite which had made my arm swell and go red and very hot and painful. I had attached a photo as requested. An appointment with a doctor was made fo... Ver más

Valorada con 5 estrellas sobre 5

I booked appointment online Livi with GP on the same day. I had easy process to book appointment with GP on video call. I'm really glad to have opportunity for this service and it's helpful f... Ver más

Valorada con 1 estrellas sobre 5

Was left waiting for an hour over the appointment time. Sat there waiting, only for them to cancel the appointment an hour after the appointment. Waste of time. Im going to now have to seek other mea... Ver más

Valorada con 5 estrellas sobre 5

Livi is always my go-to when I know that I don’t need a face to face appointment. Brilliant service…the system allows you to book an appointment at a time convenient to you & the app is so easy to use... Ver más

Información sobre la empresa

  1. Salud y medicina

Escrito por la empresa

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(1380)

135 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just great!

As it's next to impossible to see my actual doctor Livi is a genuine lifesaver. The ease of use and no need to leave home are major plus points, but the friendly and interested doctors are truly the icing on the cake. Cannot recommend highly enough to take the pain out of being ill.

3 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Livi is easy to use

I have used the Livi app on numerous occasions as it is provided free by my GP Surgery and it a suitable alternative to trying to get a GP appointment f2f at the surgery. Sometimes I'd even say it is a 'first option' for an appointment, especially if you don't need/want to see a doctor in person.
I've always found it easy to use, although it can be a bit time consuming if you have to put in all your medications and the symptoms you're having.
It's straightforward enough and you can choose an appointment time to suit. However, don't always assume you will get an appointment that same day.
My appointments have always been more or less on time and the GPs I've spoken to have been helpful and courteous. Referral letters and prescriptions (where applicable) have been issued straight after the call.
You get several prompts and reminders prior to the appointment time to ensure you don’t forget and if you do need to cancel its very easy to do.
All in all I think the Livi app is a great addition to the services offered by GPs.
Whether I would choose to pay for it though is a different matter

2 de septiembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

App and experience is bad but Wole is a goat

The app and treatment overall is very lackluster, I had a 30 minute delay today followed by the GP calling for less than 15 seconds, then cancelling my appointment.

I did however speak to a very well spoken gentlemen named Wole in Livi Support who did everything in his power to assist me after the fact, he gets a 5 star personally; I'd have given 1 star if not for him.

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Started 10 mins later than planned but…

Started 10 mins later than planned but that is acceptable in my eyes. Professional , relaxed and quick appointment . Picked up prescription later that day. Will certainly use again if I cannot get drs f2f appointment

26 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

It was lovely to finally get to speak…

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin

This time I did not get the pin for confirmation and got to speak very quickly.

18 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a shambles

Appointment was booked for the morning so arranged my day around it then 1/2 hour prior to the time given it was postponed until the afternoon with a different doctor. So all day wasted. Also I was expecting a doctor from my local practise not someone from another part of the country.
I got a doctor who was not British and the language barrier was appalling she obviously didn’t understand our conversation and I could hardly understand her - the report she sent me was riddled with errors and even wrongly reported the symptoms I gave her.
Just not good enough for a first world country and I would like to speak to doctors who actually speak my language - English - we are in England after-all and I suspect that if I was a foreign person in this country I would get someone who spoke my native language.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast

Fast, efficient and knowledgable go. Straightforward and convenient. Good for simple illnesses and if you probably just need a quick consultation for a prescription. Possibly good for triaging as well. Appointment was on time, technology worked and it lasted five minutes. Prescription was sent to my local chemist and I picked up my treatment at lunchtime - all on a Saturday.

16 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick friendly GPs who listen

Quick friendly GPs who listen, never judge and show compassion . As I'm ADHD Iam put at ease straight away with a smile and welcome . Not rushed and prescription straight away at chemist . 5 star service .

4 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to navigate app and efficient service.

I booked an online appointment with a GP for the following day. Although it was 15 minutes late starting, I was kept informed by the app that the appointment would start as soon as the GP was free. I would not have been able to see a GP at my local practice so quickly. I found the service Livi provided to be easy to use, and the GP was friendly, and very efficient. I would definitely use this service again.

4 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

A local GP in the North East at a…

A local female GP in the North East at a surgery by Four Lane Ends calls Livi a 'waste of time' due to a dislike of patients and having to engage with them - not a very nice attitude to adopt.

12 de abril de 2025
Opinión espontánea

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