Loeah Opiniones 

Respuesta de Loeah

12 oct 2026

Hey,

Thank you for sharing your concerns, and we're sorry to hear your order hasn't arrived in time for your holiday. We completely understand why seeing that your order is being shipped from China raised questions, so we'd like to explain how we work.

We're an international company, and our underwear is manufactured in China, as is the case for much of the period underwear available today. Rather than shipping our stock to warehouses in different countries, storing it again and then sending each order on to the customer, we store our stock directly next to our factory. This allows us to ship orders straight to our customers without an extra warehouse or transport step in between. We've deliberately chosen this way of working to reduce unnecessary transport and keep the environmental footprint of our distribution as low as possible.

The trade off is that our delivery times are a little longer. That's why our order processing, shipping and delivery times are clearly stated on our webshop before ordering. We understand this may not be the preferred option for everyone, but it's a conscious choice we've made in how we organise our supply chain.

X Loeah 💕

Respuesta de Loeah

12 oct 2026

Hey,

Thank you so much for taking the time to write such a detailed review! We know how unpredictable things can be with adenomyosis and an irregular cycle, so it means a lot to hear our underwear makes everyday life feel that little bit easier. From the gym to festival days, we love that you can just get on with your plans without worrying.

Thanks again for sharing your experience, we're sure it will help others too!

X Loeah 💕

Respuesta de Loeah

12 oct 2026

Hey,

Thank you so much for your review! We're really happy to hear you feel safe and protected wearing them. Finding the right size online isn't always easy, so we're glad you've found a fit that feels just right. We hope you enjoy wearing them!

X Loeah 💕

Respuesta de Loeah

12 oct 2026

Hey Jill,

Thank you so much for your lovely review! It's great to hear they're working so well for you, and even better that the switch is saving you money too.

Drying can definitely take a bit longer in the colder months. A few tips that can really help:

After washing, gently roll them up in a dry towel and press to soak up some of the extra moisture. Then hang them inside out with the gusset facing outwards, so the absorbent layer gets as much air as possible. A warm, well ventilated room works best, for example near a radiator or on a drying rack in a heated space, just not directly on the heat source itself. If you have a dehumidifier, drying them in the same room can also speed things up a lot.

We hope this helps keep them fresh and ready to wear!

X Loeah 💕

Respuesta de Loeah

12 oct 2026

Hey Victoria,

Thank you so much for your lovely review! We're so happy to hear you could relax and enjoy your holiday without any worries. That's exactly how it should be!

X Loeah 💕

Respuesta de Loeah

12 oct 2026

Hey Lewis,

Thank you so much for your review! We're really glad our team could help you. If there's ever anything else you need, we're always happy to help.

X Loeah 💕

Respuesta de Loeah

12 oct 2026

Hey Tilly,

Thank you so much for your lovely review! It's great to hear you've found something that keeps up with your active lifestyle and feels comfortable at the same time. We hope they keep you feeling confident during every workout and match!

X Loeah 💕

Respuesta de Loeah

11 oct 2026

Hey Gabby,

Thank you so much for your lovely review! We're really happy to hear you're enjoying our underwear, and we can't wait to welcome you back for your next order.

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Marta,

We're sorry to hear you feel disappointed, and we'd like to share a bit more about how we work.

We produce our own menstrual underwear in a factory we've been working with for a long time. We choose the materials ourselves, check the production processes and make sure our products meet the right certifications. Producing in China absolutely doesn't mean lower quality. Most brands produce there, precisely because that's where the best technology, materials and expertise for menstrual underwear can be found. By keeping everything in one location, we also cut down on transport in between and can work more sustainably.

It's true that you can find cheap lookalikes on sites like SHEIN or AliExpress these days. With imitations like these, though, there's no way of knowing which materials have been used, what the quality is like, or whether they're free from harmful chemicals. That's exactly the difference we stand for.

If you ever have any questions about our materials or certifications, we're always happy to help.

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Alison,

Thank you so much for your lovely review! It's so nice to hear they've become such a natural part of your day and that you feel confident wearing them. We're also really happy our team could help you along the way.

We appreciate your patience with the delivery. Because we ship your order directly from our warehouse next to our factory, it can take a little longer to arrive. We're always looking at ways to speed this up, so we're really glad you feel the wait was worth it!

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Laura,

Thank you so much for your lovely review! It's wonderful to hear your daughter feels so confident, both at school and on the dance floor. Knowing she can focus on her day without worrying about leaks is exactly why we do what we do.

We hope she keeps enjoying them, and happy dancing to her!

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Sue,

Thank you so much for your lovely review! Finding the style that feels just right can sometimes take a little trying, so we're really happy you've found your favourite. It's great to hear you feel so comfortable and confident wearing them every day.

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Candice,

Thank you so much for your lovely review! We completely understand feeling a little unsure at first, especially after mixed experiences with other brands. So it's really great to hear that both you and your daughter are so happy with them.

Thanks for recommending us, and we hope they keep you both feeling comfortable and confident every cycle!

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Megan,

We're really sorry to hear about the issues you've experienced with your order. That's definitely not what we want for anyone, especially after investing in several pairs.

Our warehouse handles a large number of orders every day, so unfortunately we aren't able to accommodate specific packaging requests. We appreciate your understanding on this. We do know that finding the right size and style online can be tricky, which is why we offer our Fit Guarantee on your first order.

We'd really like to look into this properly with you, including the leaks and what happened after washing. To make sure we can offer the right solution, we'll need a few more details from you. Could you please send us an email at info@loeah.co.uk? We'll be happy to help you further from there.

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Art,

Thank you so much for your review! We're really glad our team could help you sort things out with your order. It means a lot that you'd recommend us!

X Loeah 💕

Respuesta de Loeah

10 oct 2026

Hey Trudi,

Thank you for your honest review! We're really glad to hear your daughter likes both pairs, and that the cotton ones have become such a comfortable favourite.

Thanks for pointing out the difference between the two pairs. We completely understand that this can be confusing when you've only changed the colour, so we'll take your feedback on board to make this clearer on our website.

We also appreciate your feedback about the shipping information. Our stock is stored right next to our factory, so we can send orders straight to our customers without an extra warehouse step in between. We'll look at how we can make this easier to find for everyone.

Thanks again for taking the time to share your experience with us!

X Loeah 💕

Respuesta de Loeah

9 oct 2026

Hey Nicola,

Thank you so much for your review! We're really happy to hear you had a good experience with our team. If you ever need anything else, we're always here to help.

X Loeah 💕

Respuesta de Loeah

9 oct 2026

Hey Alice,

Thank you so much for your kind review! We're really happy to hear your first experience with us has been such a positive one. Choosing the right size online isn't always easy, so we're glad our Fit Guarantee could help you find a better fit.

We hope your new pairs feel perfect and that you enjoy wearing them!

X Loeah 💕

Respuesta de Loeah

9 oct 2026

Hey Ju,

Thank you so much for your lovely review! It's so nice to hear your daughter feels this comfortable in our underwear, especially after trying other brands. And how fun that you've joined in too! We hope you both enjoy your new pairs.

X Loeah 💕

Respuesta de Loeah

9 oct 2026

Hey Mathilde,

Thank you so much for your lovely review! We're so happy you like the quality and the colours. We hope you'll love wearing them just as much, and we'd love to hear how you get on!

X Loeah 💕