Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the apple ice. Quality product that I'll now be supporting since they support Telluride Bush.

Valorada con 4 estrellas sobre 5

-Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco relat... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The gum is OK but ordering and establishing an account can't be done unless you are an addict. They will only allow "subscribers" that auto deliver monthly to set up accounts so you can't see what you... Ver más

Valorada con 1 estrellas sobre 5

The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that caus... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vitaminas y suplementos
  2. Tabaquería

Información proporcionada por diversas fuentes externas

Say goodbye to smoking and hello to Lucy, the cleaner form of nicotine. Choose your flavor and get Lucy delivered to your door monthly to upgrade your nicotine.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

203 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

All in all, better than most brands, but not perfect

The regular pouches are comfortable and not rough on the gums, the flavor is a bit lacking though and even the 12mg pouches don't actually feel that strong compared to other brands 12mg pouches. The breaker pouches have a lot of flavor, and even the 8mg pouches feel stronger than the regular 12mg ones, but the breaker pouches aren't primed and they are coated in an unpleasant dust that gets everywhere when opening the pack. All in all, they're not perfect, but I have yet to find any pouches that are, so these are pretty decent all things considered.

23 de marzo de 2023
Valorada con 4 estrellas sobre 5

Good product (Expresso breakers 4mg)

Good product (Expresso breakers 4mg). Nice flavor and enjoy the discreetness of the pouch. The only con is that shipping is super slow.

22 de marzo de 2023
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Respuesta de Lucy

Hey Kelley, we will be offering a faster shipping option very soon!

Valorada con 5 estrellas sobre 5

I recommend Lucy

I’ve been subscribed to Lucy for a few years now. Their pouches and gum have helped me stop dipping and smoking. They have great products and prices compared to tobacco-less products you’d find at convenient stores.

23 de marzo de 2023
Valorada con 1 estrellas sobre 5

Shipping time sucks.

The product is awesome but I’m about to go elsewhere because of the shipping. UPS had my package for over a week before it was delivered and it showed in the town next to mine for four days. Shipping takes way too long.

22 de marzo de 2023
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Respuesta de Lucy

Hi Layne, thank you for leaving a review. We're sorry to hear you're frustrated with shipping timeframes. We use standard mail services which typically take 5-7 days to arrive. This can sometimes take longer depending on carrier volumes and inclement weather.

We do offer an expedited option and have sent you an email from support@lucy.co to assist you with adding this to your account if you'd like.

Valorada con 3 estrellas sobre 5

Shipping Delays

Lately, shipping has been extremely delayed. Normally my order would go in on a Thursday and I would get my delivery by Saturday. The past 3-4 orders it has taken a week to be delivered

23 de febrero de 2023
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Respuesta de Lucy

Hi Brandon, thank you for your review! We've reached out about alternate shipping options.

Valorada con 5 estrellas sobre 5

Lucy is the best one out there

I've tried all that's out there in the shops to find the right one. Some brands had rather a nasty feeling having it in your mouth. Lucy has really gotten the taste and comfort just right.

1 de marzo de 2023
Valorada con 4 estrellas sobre 5

Smoke and vape free for 2+ years thanks…

Smoke and vape free for 2+ years thanks to Lucy. The shipping isn’t always on time which is very frustrating when using as a cessation program.

8 de febrero de 2023
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Respuesta de Lucy

Hey James, thank you for leaving a review. The Lucy team is actively working on more reliable shipping. Please reach out at support@lucy.co if you need any assistance.

Valorada con 2 estrellas sobre 5

Package lost and no real updates

Package lost and no real updates. Jennifer has sort of been helping but lots of time with my package in total limbo.

If y’all used a competitive shipping option and not the worst / cheapest possible one this likely does not happen.

25 de enero de 2023
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Respuesta de Lucy

Hi Hobbs, thank you for your review. Your shipment was delivered on 2/4/23. It looks like you've already connected with Jennifer about this and confirmed you received the order. Please don't hesitate to reach out in the future if you need any assistance.

Valorada con 5 estrellas sobre 5

Trustpilot Makes Good

Sometimes people try to deceive you because you’re old. It happened when we were at our 1st and only Princess shore excursion at St Martin. It was very disappointing. Billed as “a rum and reggae” beach party, there was no beach, and trim young men weren’t playing volleyball or doing the limbo. The only reggae was on the radio, and no one was dancing. When asked for a review, I was very harsh, and I thought that was the end. It wasn’t.
Craig from Trustpilot called to tell me that I will be reimbursed for the excursion and that makes it all good.
WOW. A company that actually backs up their promise. I should complain more often.

20 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Lucy Pouch nicotine was a great product…

Lucy Pouch nicotine was a great product when it first came out, but they can't consistently produce the same product. The "new" mango pouches lack the mango flavor and the capsule is bitter. At $7.83 per can on their website (which is a ridicules) you would think their product would be top notch, but it isn't. Time to find a new company because I can't trust them.

7 de enero de 2023
Opinión espontánea
Logotipo de Lucy

Respuesta de Lucy

Hi John, thank you for your review. Sorry to hear you weren't satisfied with your recent purchase! An an account cannot be located under the name listed. Please reach out to support@lucy.co so our team can gather more information and ship a replacement!

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