Lumilux Opiniones 117

My infra red hair brush arrived yesterday & has been charged for 8 hours. It is still not working. I am hoping for a favourable reply to my email before I comment further. This has never happened with Shein so I'm very frustrated...

AVOID AT ALL COST, absolutely awful company . Returned a faulty item no refund & no reply to emails now they have item back

If I could give no stars I would.
This company is a scam, send you broken items and when you return them they do not refund.
Stay clear!

This company is awful. I shall tell you why. I ordered 3 lamps, alle 3 has arrived after a month or so. They are made in China and the quality is - well, not very good. All 3 lamps have errors. The plugs to 2 lamps are not european, but American plugs?? The third lamp seems to miss some parts? Anyway the assembly manual or rather assembly piece of paper was not in the box. I have asked LLumilux many times to please send it. They do not even answer my mails. I am flabbergasted at how lousy this company operates. YOU WILL FOR SURE GET PROBLEMS WITH YOUR ORDER, THERE'S NO QUALITY ASSURANCE FROM THE FACTORY'S SIDE, NOR IS THERE FROM llUMILUX IN AMSTERDAM- ADVICE - DO NOT BUY PRODUCTS FROM THIS COMPANY.

Ordered a infrared therapy light!
Firstly they sent to the wrong address (I put the correct address on my order)

Then i had tow aot for them to receive the item back from Evri before sending onto myself at rhe correct address, this took over 2 weeks! Within that time I ordered from another company
At this stage I was in contact with Lumilux and they were replying promptly

I have now contacted several times asking for details to return the item as I no longer need it as got a alternative due to urgency and I am being ignored

Please respond to my email asap!!!

These magnetic lashes were hor-rible! I waited a month to get them, I was so excited because of the reviews on tik-tok (fake). I tried to return the next day, and have yet to get a response. Just wasted $30. Also, the cute little case they show on rhe website...came in little ziplock type bag.

If i could not star it would be. Thank god i caught it right away. This site ,when I messaged to cancel my order said 10 mins after that it couldn't be refunded because it was already sent. Uh? 10 mins. Ya right.

ABSOLUTELY DO NOT ORDER ITS A SCAM!!!!

If I could give a negative review, I would. Not only is it a crap product that doesn't match what's in advertising...the product arrived crushed, and they won't refund me. But instead, want to send new product if I pay shipping?! What idiots! They're here to scam you!

Wish I’d read these reviews prior to purchasing. Ordered the scalp massager and Serum. The serum did not arrive with the order, even though it’s marked ‘delivered’ Have emailed several times. NO RESPONSE.
Horrible customer service.

There were absolutely no instructions. I tried to find videos online on how to apply them but found nothing. My daughter even tried to help me but we couldn't figure it out. This was a waste of money and it literally took weeks to get coming from China.

I ordered 2 pairs (buy 1 get 1) that was supposed to come in this nice protective case. I only received 1 pair in this flimsy plastic case, in an envelope. No directions or instructions! (I have never used any fake lashes!)Took weeks of back and forth to get the response of,I'm not eligible for a refund but if I would like the 2nd pair, I'll need to pay 9.99 for shipping.

Scam. Order not received.

I bought a scalp massage comb at a cost of nearly £70. It came but it will not charge so it is useless.

I have now emailed Lumilux 5 times asking to return it and for a refund, I have had 1 reply from them asking me for more details that was 5 days ago.

DO NOT BUY FROM THIS COMPANY

DO NOT BUY!!!!

I wish I read the other reviews before buying, I read the ones on their website but didnt realize that those are fake and I for example as a cutomer could not write one.

I ordered two pairs (buy one, get one free) I got one pair whitout the kit. No mirror, no applicator, which makes the lashes useless. I have tried...

I wish I could insert a picture of what I got, but it seems I cant.

I wrote them an email wanting my money back for me to send the product back. As a customer I should be entitled to. Their respons was something like this "let us send you the remaining parts of the kit". I replied "I should have had the entiere kit sent to me in the first place, I want a refund". They have not replied.

Heb mail gekregen dat ik m'n order ontvangen zou hebben maar tot op heden niets !
Zou graag een review achterlaten over m'n ervaring met de lashes.
Maar dat zal niet gaan als ik beide paar niet heb !

I bought an IPL device on October 16th and it has not been delivered yet and my emails are not being answered. The phone number is wrong. Do not buy it. It is a complete scam.

DO NOT BUY FROM LUMILUX Total Scam - Not received my order which was over £120. Mobile number doesn't work and emails have been ignored.

Scam scam
I ordered the magnetic lashes. I only received 1 cheap set of sticky lashes, no kit and no extra free pair this a scam . Did send them an email that I’m wanting a full refund. I received a pair of cheap stick on lashes in a small cardboard box with lots of Chinese writing … scam scam scam

Buyer BEWARE! I ordered magnetic eyelash kits during a BOGO sale, so should have received two kits. I only received one set of eyelashes in a single package with no applicator or kit. I contacted them through email and provided pictures to show that the order was incomplete. Their canned response was "our team has confirmed that all items were sent with your order". Paid through PayPal so I have a claim pending to get a full refund. This is no doubt an absolute scam!

ZERO STARS! Hopefully you’re reading this before you purchase these supposedly magnetic lashes. DO NOT BUY! I received a small yellow box with a bunch of Chinese lettering on it. Since I order a lot from Temu, i thought it was something from there & had forgotten I bought it. Well, I opened box and a pair of cheap eyelashes were in it. The box does not indicate where it came from or the name of the company. Where are the two sets of magnetic lashes & their kits that i ordered? I emailed them & they stated, i received my order. WTH?! I will definitely be reporting them to eConsumers.com & everywhere else I can. They need to send what they advertise or refund our money. I also learned my lesson of reading reviews before purchasing online! smh