It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Ver más
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Consulta las opiniones de los clientes
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Ver más
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Ver más
La empresa ha respondido
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not gi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Información de contacto
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Reino Unido
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,5
Medio
709 opiniones
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Respuesta de M6toll
Hi Sanjaythanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Once we established a fault on the link…
Once we established a fault on the link to submit my application the service was superb from both ladies whom dealt with me.
3 de agosto de 2026
Respuesta de M6toll
Hi Alec thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
although there were issues
although there were issues, company is helpful and understanding
4 de agosto de 2026
Respuesta de M6toll
Hi Ian, thanks for your review and the positive comments regarding the service you received.
Please feel free to reach out, should you need any further support Kay@M6toll
Highly exorbitant price with no…
Highly exorbitant price with no consideration to apply retrospective credits due to mistake in online account
23 de julio de 2026
Had to contact customer services…
Had to contact customer services relating to personal issue, they responded within two days and everything was sorted. Excellent service and very supportive and respectful.
11 de agosto de 2026
Respuesta de M6toll
Hi Annette
thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Imteyaz, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Information request and response
Provided helpful information however, this information wasn’t easily findable on your website which was frustrating
3 de agosto de 2026
Respuesta de M6toll
Hi Andrew, thanks for your review and the positive comments regarding the service you received. I will pass your comments regarding the ease of finding information on the website to our website team.
Please feel free to reach out, should you need any further support Kay@M6toll
Overpayment issue sorted out swiftly
Overpayment issue sorted out swiftly. Customer services were very helpful.
10 de agosto de 2026
Respuesta de M6toll
Hi Emma, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi , and thank you for your review. I am sorry your vehicle was misclsassified. This cannot always be picked up in the lane . I can see we have provided a refund for the difference back to you. Should you require anything else, please do come back to us Kay@M6toll
Was charged a higher rate for my…
Was charged a higher rate for my vehicle; appealed but was dealt with 'directly'. Communication and posting of prices is not clear, especially depending on number of junctions driven. Currently not giving them any revenue... they need to appreciate that there are alternatives which frankly aren't much less convenient.
3 de agosto de 2026
Respuesta de M6toll
Hi, thanks for your review. The M6toll uses a different classification system to that of the DVLA, and I am sorry it's not worth it for you. I have noted your comments and will ensure they are passed on.
Please do reach out if you would like further support. Kay@M6toll
Swift conclusion to my query
Swift conclusion to my query. Good customer service.
7 de agosto de 2026
Respuesta de M6toll
Hi , thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Sean, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Joan, thanks for your review and the positive comments regarding how easy the road is to use. Please feel free to reach out, should you need any further support Kay@M6toll
Steve was very patient and helped me…
Steve was very patient and helped me finalise my M6Toll
Set up.
6 de agosto de 2026
Respuesta de M6toll
Hi Allan, thanks for your review and the positive comments regarding the service you receivedfrom Steve. I will ensure these comments are passed on.
Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Vasileolari, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Easy
Easy. Free flowing. Stress free. Well maintained. Far easier than using motorway.
If I have ever raised a query (either by phone or chat box), it has always been dealt with promptly & efficiently. Ruth is so supportive
Quite expensive, so don't do it all the time
6 de agosto de 2026
Respuesta de M6toll
Hi Julie, thanks for your review and the positive comments regarding the service you received from Ruth. I will ensure these are passed on
Please feel free to reach out, should you need any further support Kay@M6toll
2 separate journies charged same day
The 2 journies I made appeared on the same day on my account..which was not great as I thought I had been charged twice
30 de julio de 2026
Respuesta de M6toll
Hi Mary, thanks for your review. I am sorry for the confusion regarding your journeys. It can take up to 48 hours for us to request final settlement from your bank, and it looks like we requested them both on the same day. Please do feel free to reach out should you require anything further. Kay@M6toll
Respuesta de M6toll
Hi Dennis, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Respuesta de M6toll
Hi James, We're sorry that you didn't think M6toll was worth it for you. We really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Kay @ M6toll
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