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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... Ver más

Valorada con 4 estrellas sobre 5

Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... Ver más

Valorada con 5 estrellas sobre 5

So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... Ver más

3,7

Medio

TrustScore: 3.5 sobre 5

930 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(930)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Read the BAD reviews

Ordered took my money then said it's out of stock, 2 weeks later I get WRONG item but correct invoice taped to it...
3 emails unanswered, phone message unanswered, no replies, NO RESPONSE.
Should have read reviews, it's the NORM for this crooked company/ store. NO phone # listed on there website.... should have read reviews first
Buyer Beware

16 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Responsive customer service and high quality products

The items were back ordered for a while but I received emails informing me throughout the process which is definitely appreciated. Once the items were available they were shipped to me quickly and the items are great. I’m very happy with my purchase and the customer service. I will surely buy from Mad City Outdoors again in the future.

12 de junio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good price

Good price, prompt delivery. Just what I was looking for .
Thanks very much.

5 de junio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

It was exactly as described

It was exactly as described. But, the seller did not contact me and let me know they were on backorder. Only when I contacted the seller via email I found out about the backorder, for that, I gave it three stars.

25 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

Although the wait for my item was longer than anticipated due to restock delays, the customer service was great! I was happy to wait, but I appreciated the kindness in their email updates. The items were shipped well and worked out great. Thanks!

1 de junio de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Order took forever to get here

Order took forever to get here. Customer service was poor. It took forever to get an answer when I asked where the belt was. I eventually got the belt, but would not purchase from you again.

23 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

The people are wicked nice

The people are wicked nice. They explain things well if there are issues and do what they can to resolve problems. The simple fact of them putting up with my no bs assessment of a piece of gear I bought is a testament to my perception of them. I at least hope they didn't take everything I said seriously but see my attempts at humor. The thoughts I have on the gear I bought are only about the gear and not anything they did. I didnt like what I bought and I think the posted description of it is deceptive. If I had handled it in person, I wouldn't have bought it. That's one thing out of many and isn't a reasonable assessment of the rest of the stuff they have. I hope the best for their company.

24 de mayo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst Experience

Orderd Tru- spec cargo pants was told 13 days for shipping . It’s been about 8 months since last contact. No emails no phone calls answered, nothing like they just disappeared. I may just have to make a in person visit ! Would NOT recommend buying from Mad-City Outdoors.

26 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Product was not instock and they asked…

Product was not instock and they asked if when product came in they would send it immediately.. So, I agreed and honestly forgot about the order. A few months later shipping info update from madcityoutdoor.com in my email. Recieved a few days later.

9 de mayo de 2023
Opinión espontánea

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