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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... Ver más

Valorada con 1 estrellas sobre 5

Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... Ver más

Valorada con 4 estrellas sobre 5

Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... Ver más

Valorada con 5 estrellas sobre 5

So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... Ver más

3,7

Medio

TrustScore: 3.5 sobre 5

930 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(930)

0 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Waiting for Resolution

The business has good communication, although it took several days to for them to get the product from their supplier and ship. I am frustrated the product is not the color pictured on their website (Order # 1500101869), the website shows the color to be dark - like Coyote. I believe the supplier made a mistake and wrongly labeled the self-cling tape as 'Coyote', when actually the color looks just like an Ace bandage available at a drugstore. I am not happy since I paid for the 'wrong' product plus shipping. I am working with Customer Service but I have not heard back on what to do next, so I'm still waiting . . . .

1 de mayo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice product

Nice product, reasonable price. Took a long time to receive it but I guess the manufacturer was a bit behind filling orders. Nice people!

24 de abril de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

False promises!

Found a holster that I was wanting to purchase. Mad City said that they had the brand, model and color available and "in stock", at a better price than other vendors. Placed the order and received an email the next day stating that the holster was not in stock but Mad City was expecting to have one in stock within 1-2 weeks. It's been 15 days from date Mad City withdrew the required amount from my debit card. Mad City has failed to send any further info on the process of the purchase or produce the desired and paid for product.

9 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pure Excellence.

Let’s just say that when the package arrived on time and upon opening the package to find a truly high quality product I had a moment to myself… I’m talking tears. Thank you.

19 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

I really like your products

I really like your products. Have order tactical pants of the same brand before. Same size, but they had more elastic in the band. So, I have to move up, one size. A bit slow in delivery, but, always worth it. Enjoy your selection.

5 de abril de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Online order of Tru-Spec jacket was…

Online order of Tru-Spec jacket was backordered from supplier of this major tactical wear brand - it did rain a few times before it arrived - customer service replied upon inquiry and continued contact with customer - item arrived to my door. Have yet to visit the Raleigh NC store, will do for more gear. Great service.

28 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service!

I appreciated the communication about the availability of the item I ordered, and then again when they got it in and shipped it. Very great customer service!

22 de marzo de 2023
Opinión espontánea

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