Magrent Opiniones 81

Booked a Jeep Cherokee( wanted tall 4wd car due to forecast weather) to be picked up at Warsaw Modlin airport. This was booked via VIPcars.com a booking agent of addcar.com who are in turn an agent of mag rent! The instruction provided was to proceed to main entrance addcar representative will be waiting for you with addcar sign next to the parking office.
Firstly there are about 3 main entrances and the only parking office is a small hut in the carpark. So I waited there at the reservation time. And no one with addcar sign. Left wife and daughter there and checked other entrances to find a parking ticket machine near another entrance but no representative, walked around the carpark pick up area looking for representative. So after about 20 mins waiting called the number provided in case of needing assistance, only to have the call hung up before being answered twice! Called vip car in London told to wait where told in instruction so still stood outside in blowing wind and sleet/snow. After about an hour I get a call from some one at magmar car rental telling me I am an hour late. Having explained i had been waiting for an hour where told I was told they are no longer in the area and I have to wait 50 mins for them to get back to me! So two hours after my alloyed pick up time they arrive and explain they sit down the road waiting for us to call them so as not to incur car park charges. But that was not what the instructions provided said. So we are picked up and taken to an offsite car park where we are given a dirty Skoda Octavia how this is similar to the booked jeep I have no clue and get charged about 1/3rd more than the vip cars agreed price. Vip cars website says cars are sterilised but this car was covered in mud inside and out so had not been cleaned. As this was a 24hour trip the 2 hour delay majorly affected our trip plans and did not have the time to argue with the magmar representative but never using vip cars again or add cars or mag rent/magmar. The rep left in another car and then when we want to leave we found a warning indicator on the dashboard so half expected the car to breakdown at any time!