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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We ordered two large coir interior mats for the front and back doors. We sent Make an Entrance our measurements. They sent us samples so we could choose the blue/gray colour we wanted, checked whethe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a few queries which were answered promptly & when I ordered the matting was deliver in 2 days. The quality is very good & has finished the entrance by the front door very well.

Valorada con 5 estrellas sobre 5

We ordered a ‘Superior PVC Backed Coir’ made to measure door mat, which was dispatched very quickly; however DLH failed to deliver it as scheduled, so MD Stuart retrieved the mat from their depot and... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

After nearly 4 weeks we had to chase up our order. It looked as if the order had gone to the back of the queue! Once we contacted the company our query was dealt with efficiently & timeously and we re... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casa y jardín

Información proporcionada por diversas fuentes externas

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

310 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

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Valorada con 4 estrellas sobre 5

These are excellent mats but...

These are excellent mats, we ordered 4 of different sizes, all high quality. Furthermore the customer service from 'O' was really appreciated as he was particularly helpful & gave good advice.

However very frustrating, the contract you have with the courier is disappointing & dismal, the mats were collected on the Friday & sat in DHLs depot until Tuesday - 4 days wait... OK it was a Bank Holiday but Evri, Yodel, Amazon didn't stop delivering... needs addressing.

Furthermore the plastic packaging was torn & partially open, so very poor packing, - also the clown who packed them, 'tied' each one round with selotape, I now have 4 mats with lines of sticky residue from the tape & it's not easy to remove - which I shouldn't have to.

Summing up, great high quality mats, great customer service, extremely poor packaging & choice courier service...

28 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Custom cut 30mm deep mat

We ordered a 30mm deep mat to fit a purpose made mat well. The well is the width of the door and tapers along one edge, so we sent a template in for the mat to be sized against. It fits perfectly and looks great.
There was an error during the processing, but when I contacted customer services they listened carefully to my request, provided a clear explanation of what to do next and resolved the issue speedily and with no fuss. An example plenty of other customer service teams could learn a lot from. Will definitely come back to MAE for our next order.

24 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased with the classic door mat…

Very pleased with the classic door mats.
Traditional construction, good thick pile
Classy whipping (for the edges) and most importantly, no rubber backing so the whole mat ‘breathes’ (as indeed does the surface beneath).
I’m measuring up more doors

17 de mayo de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good quality product but the custom…

Good quality product but the custom measurements didn’t come exactly to my specifications which was slightly annoying but not too bad.

I also had a bit of trouble getting a refund for my initial non-custom purchase but after emailing this was quickly sorted out.

Having said all that I would buy from here again and I would recommend to others.

31 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gorgeous door mat made from recycled…

Gorgeous door mat made from recycled bottles I think. We needed a mat which was thin enough for the inside of the front door to sit on top of carpet. Hoovers up beautifully and it’s washable too. Fast dispatch. I am delighted and would definitely recommend this company.

20 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service

I received the wrong sized mats. I called the customer service team who arranged to resend the correct sized mat. I am still waiting! It took me a long time to get through to anyone which was back in January. I haven't hear anything since I spoke to customer service in January. I have given up.

8 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt service

Prompt service, good communication and when an issue arose, they sorted it quickly without a quibble.

14 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good products, really quick delivery

Easy website to navigate and get useful information prior to purchase, good value products and super quick delivery. Our new hallway coir mat looks gorgeous. Would definitely order again from Make An Entrance.

29 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Solved my problem!

I needed a mat that was thin enough to fit under my door (double glazing was the stupidest idea ever!) but more importantly could be cut to the shape of my small hall to cover an area where I'm obliged to keep dirty wellies. These were leaving dirt on the tiled floor, now it's being left on the mat... which doesn't show the dirt nearly so much (for lazy folk like me!) and is washable anyway. Problem solved!

13 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely doormat

Lovely doormat. Just as described and cut to exact measurements ordered. Came very quickly. I'd come back here again for sure.

30 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality job

This was a made-to-measure order for a coir mat. Unusual to find that today. It was promptly completed and is now enhancing my entrance.

6 de noviembre de 2023
Opinión espontánea

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