ManMade Cycle  Opiniones 

203
•
TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Worse company to sell your used stuff to. Go for other companies, there business practices are awful and anti-consumer. They want to operate like subscription based platform. Not at all useful. Woul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love the easy, straightforward process in selling my old device. One thing I think could be improved is the device self-assessment process. I wish the calculation considers overseas device factor... Ver más

Valorada con 5 estrellas sobre 5

I was pleasantly surprised to discover that refurbished devices can be both affordable and in pristine condition! The device I received matched the description perfectly and even came with a genuine c... Ver más

Valorada con 5 estrellas sobre 5

I have recently engaged with Man made to sell my iMac desktop computer, Apple Air iPad and an older model iPhone. I found the company very professional to deal with especially Evan who picked up my it... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

At ManMade Cycle, we operate under the guiding principle that every device deserves a second chance! In our contemporary digital landscape, the sustainability of technology is not just a luxury but a necessity. That's why we've dedicated ourselves to the responsible and efficient rehoming of high-demand gadgets like MacBooks, iPhones, iPads, and Windows PCs, ensuring each item gets its chance to fulfill its functional lifespan. When you engage with ManMade Cycle, you're signing up for more than a service; you're advocating for a more sustainable, tech-forward future. Our eco-conscious approach doesn't just save devices from premature recycling or landfill; it offers you a smart, environmentally friendly, and cost-effective way to upgrade. Whether you're buying or selling, you'll have peace of mind with our 30-day change-of-mind return policy and a robust 365-day warranty, covering you far beyond industry standards. Our commitment to your satisfaction is paralleled only by our dedication to transparency and security, providing you with a smooth, reliable transaction process. By choosing ManMade Cycle, you're not just making a practical choice; you're joining a community that respects the value and potential of technology in our world. Don't just discard — discover the potential in giving technology another chance to shine with ManMade Cycle. It's not just a purchase; it's a positive contribution to our collective future. Buy and Sell MacBook, iPhone, iPad with us today!


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

203 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 30% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,7

Todas las opiniones

(203)

22 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Super good purchase !

Super good purchase !!
This is my first time buying stuff from ManmadeCycle and it is super good.
Staff members were so friendly and nice.
From searching online, placing and paying my order to picking it up at store, it was a really good, quick and trusted service.
Highly recommended for anyone who doesn’t want to spend that much money but still get high quality products.
Will come back if I need anything else in the future.

17 de mayo de 2023
Valorada con 1 estrellas sobre 5

Don’t waste your time, questionable conduct, terrible service.

Really liked the idea behind this company however don’t waste your time, money or energy, simply too slow with poor communication and questionable conduct.

Ordered a MacBook on Monday 22/5 that was required for my son to start school the following Monday 29/5.

Website states goods are ready 4-12 hours for pickup orders, why they couldn’t despatch an order within the same time I’ll never know.

Reached out to Evan on Wednesday 24/5 and mentioned the urgency, requested upgrade to express post at my cost, was assured it would be sent that day.

Checked again first thing Thursday 25/5, still not sent, made several attempts to contact to no avail. I then requested a refund at 11:31am, Evan finally replies after 1pm that it’s too late since it’s been sent and he will send me the invoice for express post shortly.

Received the additional invoice at 2:14pm, tracking shows connote entered after my initial request and parcel was not collected until 4:53pm, item has not arrived in time.

I now need to pay more to send it back and chase up the refund that was already requested, suspect I’ll need to raise with Consumer Affairs/Fair Trading for a full refund, including postage.

Update - 14/6, still waiting for agreed “partial” refund, less Afterpay fees and postage - That I paid both ways, issue now escalated to Consumer Affairs and Afterpay.

Final update - Partial refund processed within 15 minutes of escalation..

28 de mayo de 2023
Opinión espontánea
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Dear Kevin,

Thank you for taking the time to leave a review.

We understand your frustration with the timing of your order's delivery. According to our records, your order was placed on Monday and dispatched on Thursday, which is within the estimated 1-3 business day processing timeframe specified in our confirmation email.

We regret any confusion that may have occurred concerning your delivery preferences. It seems that there was a request for express delivery after the initial selection of standard delivery. Our team had to regenerate the label for this, which unfortunately may have caused some delay. We apologise for any inconvenience this might have caused.

Our aim is to provide the best service possible, and we take your feedback seriously. We appreciate your comments and will strive to ensure our communication and processes are as clear and efficient as possible in the future.

Should you wish to proceed with a refund, we'd be more than willing to assist once the device has been returned. For any further queries or assistance, please feel free to contact us at info@manmadecycle.com.au.

Thank you once again for your feedback and for giving us the opportunity to improve.

Update: The refund has been processed. However, minor delays have occurred due to a public holiday. The customer has been informed about the successful refund once it was confirmed with the finance team.

Valorada con 5 estrellas sobre 5

Affordable and in pristine condition

I was pleasantly surprised to discover that refurbished devices can be both affordable and in pristine condition! The device I received matched the description perfectly and even came with a genuine charger, which many others don’t. I've only had it for a few days, but I'll be sure to keep everyone updated if I encounter any issues. So far, so good—highly impressed with this purchase!

13 de abril de 2023
Valorada con 5 estrellas sobre 5

Recently sold my MacBook Air through…

I recently sold my MacBook Air through this fantastic company and was thrilled to receive the exact amount promised! Their professional and efficient service has made me a loyal customer, and I will undoubtedly return for future purchase or trade in. Highly recommended!

12 de abril de 2023
Valorada con 1 estrellas sobre 5

Screen scratch, no Bluetooth, wifi issues

There is a scratch on the screen, the computer has no Bluetooth drive and is not recognising all wifi networks so requires to be hardwired into the LAN port on a modem. Not been the best experience

4 de abril de 2023
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Michelle,

Thank you for taking the time to share your feedback regarding your recent purchase with us. We sincerely apologise for the issues you've encountered with your new computer, as your satisfaction is our top priority.

Upon learning about the problems you've faced, our team has already reached out to you in order to assist with resolving these concerns. We would like to offer a free return for your current device, so that our technical experts can investigate and rectify the issues you mentioned. Once the problems have been addressed, we will be happy to provide you with a replacement or a refund, depending on your preference.

In the meantime, please feel free to contact our customer service team at (03) 9056 9117 or info@manmadecycle.com.au if you have any questions or require further assistance. They will be happy to guide you through our return process and address any other concerns you may have.

We apologise for the inconvenience and frustration this has caused you, and we hope that by addressing these concerns, we can restore your confidence in our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us.

Sincerely,
Evan
Customer Representative

Valorada con 3 estrellas sobre 5

Macbook

It functions great and works like new, but the U key is sticky and it can make it difficult to type fast, delivery was also later than expected.

15 de marzo de 2023
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Dear Adham,

Thank you for taking the time to share your experience with our product. We're glad to hear that it functions well and works like new. However, we apologise for the inconvenience caused by the sticky U key and the delayed delivery.

We understand how important it is to have a seamless typing experience, and we want to address the issue promptly. Please contact our customer support team through info@manmadecycle.com.au so we can provide assistance in resolving the issue with the sticky key. In your message, kindly include your order number and any additional details that might help us better understand the problem.

As for the delayed delivery, we're continuously working to improve our logistics and ensure timely deliveries in the future. Your feedback is valuable in helping us identify areas of improvement. We appreciate your patience and understanding.

Once again, we apologise for any inconvenience, and we look forward to assisting you in resolving the issue. If you have any further concerns or feedback, please don't hesitate to reach out to us.

Best regards,
ManMade Cycle Team





Valorada con 5 estrellas sobre 5

Pick up was super fast and easy

Pick up was super fast and easy, and the product is amazing. I was given a product in better condition that the one I'd purchased was in for the same price and they were really great about it. Will recommend to anyone who is looking to purchase refurbished tech. Thank you!

6 de febrero de 2023
Valorada con 5 estrellas sobre 5

Great company, highly recommend.

Great and easy to view website with high quality Macbooks and lop tops available to purchase. Their grading of the MacBook and laptop is accurate. I found the Macbookair I purchased was graded as excellent. And excellent it definitely is. No damage at all, for a second hand item, it looks brand new. Beautiful quality and very fast delivery. A very happy buyer and I would order from this company again.

13 de enero de 2023
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Carolyn,

Thanks for taking the time to leave us a positive review!

We are glad to hear that you are happy with our service and refurbished product, we will strive to do better in the future.

Please do not hesitate to reach out if you have other questions.

Kind Regards,
Evan

Valorada con 5 estrellas sobre 5

Great Job!

Excellent service, excellent product. The item was packaged so well and I cannot thank you enough for that attention to protection of an essentially fragile item. After picking up the iMac, which was squeezed into the tray of the ute along with other supplies, we headed out on a 200km trip to home, the final leg being on an isolated, rugged dirt track. 10 kms from home the ute rolled - flipping twice. The vehicle was a total write off but thanks to the amazing packaging job the iMac was in perfect order!!

15 de enero de 2023
Logotipo de ManMade Cycle

Respuesta de ManMade Cycle

Hi Marg,

Thanks for the kind words and it meant a lot to our team!

We hope you are fine after the minor accident.

Please do not hesitate to contact us if you have other questions.

Kind Regards,
Evan

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más