Mars, Incorporated Opiniones 98

Die aktuelle Profitgier des Marskonzerns ist nicht zu überbieten. Alle Produkte wurden angeblich aufgrund der Rezession überdurchschnittlich im Preis erhöht. Wie Edeka sollten alle anderen deutschen Unternehmen die Produkte aus ihrem Sortiment verbannen. Die Inhaberfamilie des Marskonzerns ist einfach nur geldgierig. Ich hoffe, dass die ihre Niederlassungen in Deutschland bald zumachen müssen.

Mars new fruit nut bar ,awfull we so disliked we threw in bin , they forgot the toffee.

Unverschämtes Unternehmen, wie von ihnen die Preise angehoben werden, ist eine Frechheit. Allein Catsan Katzenstreu von 4,60 auf 7,00€ angestiegen. Dieses Unternehmen gehört für mich boykottiert

I have been feeding my cat's Whiskas cat food which is made by Mars Inc. for years. I recently noticed they have given their boxes a makeover with a drawing of a cute wide eyed moggie.
What they have kept quiet though, is they have reduced the size of their pouches from 100g to 85g. As I buy 2 boxes of 40 pouches a week, this means I'm losing the equivalent of 12 pouches each week.
They have kept this very quiet - I'm sure had they INCREASED to pouch size by 15g they would have publicised this all over their boxes. I see Tesco stopped stocking Whiskas because of their proposed increase which they felt unfair - presumably this is how Whiskas have got around this, same price, less product. In a time of such hardship for many people who are even having to give up their pets I think this is a very poor show from Mars who would be wise to realise there are other choices out there3

I've eaten m&ms since I was a child I'm 65 and won't anymore. Bowing down to a few people with nothing better to do in other words no life that think they've gone woke. One being the sick tucker carlson who thinks candy is sexy, obsessed with men's testicles and children's genitalia. Sorry Mars you won't be getting my money again.

Emailed Mars on their candy bar to explain the statement on the label saying the ingredients are genetically modified. They refused to explain. Surprised they even put the ingredients on the label. apparently their chocolate is more junk than real chocolate. also: they replace cocoa butter or dairy components of chocolate with cheaper vegetable fats or polyglycerol polyricinoleate (PGPR), thereby reducing the quantity of actual cocoa in the finished product $$$

Did a competition on Mars Triple Treat. 2nd go I won £30. They haven't paid out since July or responded.

Customer care team are always really lovely and can't do enough for you.

J'ai été agréablement surprise par leur réaction rapide et très professionnelle suite à une réclamation. Merci !

Throughout covid and since almost all brands of food changed considerably. So many famous brands of chocolate have since become cloying and have a plastercine consistency. So after purchasing my favourite galaxy and bounty's I didn't expect it to be anything like it used to be. I can't believe Mars has not joined the rat race and compromised on taste and ingredients 😀🙂😁😆 the chocolate is as fantastic as it has always been!!!! I have such a sweet tooth and I love the fact that twix, bounty, magic stars and galaxy have not changed. You are the only company to have precedence over the production of great tasting chocolate and don't believe the negativity you receive on here is justifiable. Cadburys chocolate is entirely inedible. I had a bounty Easter egg months back and it just melted in my mouth! Well done everyone at Mars you haven't succumbed to the rubbish other companies produce. A massive thank you for my favourite sweet treats I'll continue to purchase and adore. Your the best 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I bought one of the large 225 piece Halloween bags of candy thinking it would be a mixture of Snickers, 3 Musketeers and Starburst as shown on the bag. So dissatisfied as the majority of the bag is Starburst. What a ripoff!!

Tried new galaxy milk chocolate recipe recently, seems like the milk has gone off, taste is quite different and for me, not pleasant. We tried another bar from different shop a few days later but exactly the same.
No more galaxy for us, was our favourite

Macht erst einen auf solidarisch mit Taiwan und rudert dann zurück, weil in China ein Shitstorm ausgebrochen ist über ihre Werbung.
Erbärmlich hoch zehn, so vor den Chinesen einzuknicken und sich vor ihnen zu bücken, ich meide ab sofort sämtliche Produkte von dem k****unternehmen.
Erbärmlich, erbärmlich und nochmals erbärmlich. Ich hoffe die Leute bekommen diese Aktion alle mit.

I had an issue with sheba cat soup at the start of 2022.
I called their complaints team, who I now understand is a third party team, to complain about this 3rd march 2022.
Was advised after many weeks of waiting and several calls, they would reimburse me with vouchers.
Many calls later when they do actually answer the phone was told they had been sent. 7 weeks later I call again, no vouchers, and was told I would get more. 5 weeks later had to call again, and was told they use yet another cog in the rusty wheel to send vouchers. I called again, asked to speak to a manager. Was told 48 hours..... 1 week 2 day later, still no vouchers and no call.
No-one answers the phone, the vm is always full and no one is available.
This is an absolute disgrace. Mars' reputation tarnished by their customer "care" department. If you have a complaint, go stand outside and shout at a bird, you may get a better response

Between 27th March and 11 April 2022 I have wasted a huge amount of time persisting in sending 13 emails to MARS WRIGLEY UK's 'contact-us' and receiving 11 largely unhelpful replies, while trying to find out if Wrigley's Extra Spearmint Gum (in 12 packs of 14-pieces) was likely to become available again in the UK (Supermarkets, and my usual supplier in recent years, Amazon, both said “Currently unavailable. We don't know when or if this item will be back in stock.”). Subsequently I aimed to identify acceptable substitutes.

Only a few very high-priced eBay sources (five x normal price, in one case) were saying they could supply the requested product, most likely having a small stock remaining, and looking to extract the maximum profit.

At no point did MARS Wrigley alert me to “Wrigleys ***Orbit*** Spearmint Sugarfree Chewing Gum 14 Piece Pack Box of 12 Packs” (which I’ve only just found; but at twice the price of the EXTRA brand, it would not have been an acceptable solution.)

At one point, the enquiry reference number (in the email subject line) changed from 00468567 to 02429416, which seemed to increase the confusion.

HOWEVER: The Mars-Wrigley customer support responders were UNFAILINGLY POLITE. But they were unable to give clear replies, sometimes contradicting each other, and mostly either not reading the question fully/correctly, or replying with irrelevant information.

It eventually became fairly clear, after the variety of replies, that Mars Wrigley very likely has withdrawn the requested product from the UK. My query therefore shifted to substitutes, to try to identify old-fashioned “stick” gum products. A visit to my local supermarket seemed to show that only small pieces of gum encased in (what I later learned was) a hard polyol shell were now available, which doesn’t suit me or my false teeth.

Enquiries about stick gum led to even more confusion.

The entire email trail is available, if MARS Wrigley want to check it, but it would be too long to post here.

MY CONCLUSION is that the support staff probably don’t understand English very well and mostly just send out quick replies that they think might do, even though they often turned out to be irrelevant or contradicted earlier replies.

Attempts to put the query into perspective seem to have only confused them further.

My guess is that they are based somewhere in the Far East (the Philippines?) and are paid peanuts to deal rapidly with customer queries.

NEVERTHELESS I will offer some praise to “Katrina” who clearly tried her best even though her replies were often inappropriate, but her final reply today was, for once, spot on. Thank you Katrina.

And thanks to Wrigleys if you read - and act on this - too.

Shame on you for not cutting ties with Russia. I will no longer support your products. I have printed out a list so that the next time I shop I will not be purchasing your products. I will urge everyone I know to also boycott purchasing your products!

Will never buy Mars products again because of their support for Putin and the war in Ukraine.
Profits before morals. They should be ashamed.

Look at the number of positive entries vs negative. Just a few 5 star ratings can make the top line total rating look good.
Ever thought who writes the positive reviews?
We had a tub of Hero's which had some dodgy chocolates and though they sent a token it didn't even cover my costs. Glad I didn't give the tub away but what do I do with the other two? Frightened to give them to anyone! Merry Christmas.

Ever tried to contact Mars re a faulty product that looks bad and pre eaten? Forget it, they just make it too difficult. Change to another brand, there are better manufacturers out there. Just look at the star rating, it shows how much they are concerned.

I feel so bad that Mars joined the woke brigade and removed Uncle Ben from the packaging,