MATE.BIKE UK Opiniones 

228
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver más

Valorada con 5 estrellas sobre 5

If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de bicicletas
  2. Mayorista de bicicletas

Escrito por la empresa

We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

228 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(228)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Prompt service from the team down in…

Prompt service from the team down in London, good advice.

20 de enero de 2023
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Respuesta de MATE.BIKE UK

Hi Michelle,

We really appreciate the feedback, please let us know if you need any further assistance and we'd be happy to help ☺️

Best Wishes,
MATE UK

Valorada con 4 estrellas sobre 5

Bike great so far ,weather not been to…

Bike great so far ,weather not been to great.extras for it ok but don’t get instructions and online not great to follow. Overall great just got wife the city!

21 de noviembre de 2022
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Respuesta de MATE.BIKE UK

Hi Stuart,

Thank you so much for your feedback, hope you are enjoying your MATE.

Any issues, please contact us

All the best,
MATE UK

Valorada con 5 estrellas sobre 5

I was amazed by the absolutely great support from Abdallah Farooq, MATE Sales Executive in London

I was amazed by the absolutely fantastic approach by Abdallah Farooq, MATE Sales Executive which I have met in Spitalfields London by chance by just walking around. I have never seen such great looking bike and I have immediately felt in love with MATE. Abdallah is totally pro-client oriented kind person who will support you no matter where you are in the world. I live in the Czech Republic so I physically ordered the bike here but for the whole process Abdallah answered me any questions I had and he even made a special video just for me with tips and tricks how to easily fold and unfold the MATE bike. When I picked up my new MATE bike in our local shop in the Czech Republic, he phoned me just to congratulate me and welcome in the MATE family. I have never met such kind Sales Executive who is in fact more "MATE" than a salesman. I am very happy with both my new MATEs, Abdallah and great bike :)

13 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best price around

The best price around. Prompt delivery. Not many stockings in Uk so was very pleased to find this at such a good price.

28 de noviembre de 2022
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Respuesta de MATE.BIKE UK

We really appreciate the feedback 😊

All the best,
MATE UK

Valorada con 5 estrellas sobre 5

Rapid service

Rapid service. Great price

2 de diciembre de 2022
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Respuesta de MATE.BIKE UK

Thank you for the 5 Star review Rachael 🙌🙌

Best Wishes,
MATE UK

Valorada con 5 estrellas sobre 5

Could not have been more helpful…

Could not have been more helpful accommodating and professional a joy to do business with.
The bike is utterly perfect, and I’m confident that the after-care will be just the same

22 de noviembre de 2022
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Respuesta de MATE.BIKE UK

Hi Sara,

Thank you for the amazing review, it's highly appreciated.

We're always innovating and doing our best to provide the best service possible.

Happy Riding,
MATE UK

Valorada con 5 estrellas sobre 5

Had a warranty issue with my bike

Had a warranty issue with my bike, took it to the Manchester store and they couldn't have been better. Fault was swiftly rectified and the bike was back within a day!
Brilliant bikes, brilliant customer service, whats not to like?! Great staff too in Manchester.

26 de noviembre de 2022
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Respuesta de MATE.BIKE UK

Hi Tim,

Thank you so much for the 5 Star rating, whilst our pop up stores have closed down we still have alternatives to provide the best service possible when it comes to warranty and repairs.

Should you need any assistance, please do not hesitate to contact us

Happy Riding,
MATE UK

Valorada con 5 estrellas sobre 5

The team at Mate Manchester King Street…

The team at Mate Manchester King Street were amazing. Super friendly and helpful and really helped me in choosing the right bike for me. I got the Mate X250. My Mate experience has been awesome and I already have 100% recommended to my friends and family.

24 de agosto de 2022
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Respuesta de MATE.BIKE UK

Thank you for the kind words Rehan, it is highly appreciated 🙌🙌

Any assistance required, please let us know

All the best,
MATE UK

Valorada con 5 estrellas sobre 5

It was an amazing experience

It was an amazing experience. The team explained to me all the pros and cons of each bike. The trial went really smooth and one of the very experienced crew joined the ride. They answered all of my further questions as well.

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

My time at this store was amazing

My time at this store was amazing, Abdallah and manager Darius had the best customer service. The enthusiasm about these off roading electric bikes was really good and actually gave me the energy to write this review (that’s how impressive he was), I will defo be back for a test ride and make use of the Black Friday Sale. When does it end?

19 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We went for a test ride and we had so…

We went for a test ride and we had so much fun, the customer service was great and Abdallah provided all the information we needed. I’d recommend the Spitalfields store incase you’re looking

18 de noviembre de 2022
Opinión espontánea

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