Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más
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Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Ver más
La empresa ha respondido
Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Ver más
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Ver más
La empresa ha respondido
Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Ver más
La empresa ha respondido
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Unit 7 Commonwealth Buildings, SE18 5NS, London, Reino Unido
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The staff were very friendly and helpful with all my questions thanks!

Respuesta de MATE.BIKE UK
Prompt service from the team down in London, good advice.

Respuesta de MATE.BIKE UK
Bike great so far ,weather not been to great.extras for it ok but don’t get instructions and online not great to follow. Overall great just got wife the city!

Respuesta de MATE.BIKE UK
A friendly response and a timely repair and replacement.
Thanks

Respuesta de MATE.BIKE UK
I was amazed by the absolutely fantastic approach by Abdallah Farooq, MATE Sales Executive which I have met in Spitalfields London by chance by just walking around. I have never seen such great looking bike and I have immediately felt in love with MATE. Abdallah is totally pro-client oriented kind person who will support you no matter where you are in the world. I live in the Czech Republic so I physically ordered the bike here but for the whole process Abdallah answered me any questions I had and he even made a special video just for me with tips and tricks how to easily fold and unfold the MATE bike. When I picked up my new MATE bike in our local shop in the Czech Republic, he phoned me just to congratulate me and welcome in the MATE family. I have never met such kind Sales Executive who is in fact more "MATE" than a salesman. I am very happy with both my new MATEs, Abdallah and great bike :)
Thanks to the Spitafield branch for a great customer service and lots of information.

Respuesta de MATE.BIKE UK
The best price around. Prompt delivery. Not many stockings in Uk so was very pleased to find this at such a good price.

Respuesta de MATE.BIKE UK
Could not have been more helpful accommodating and professional a joy to do business with.
The bike is utterly perfect, and I’m confident that the after-care will be just the same

Respuesta de MATE.BIKE UK
Items were delivered as stated, use of website was very easy, all in all a trouble free process.

Respuesta de MATE.BIKE UK
Nice group of lads had a conversation over there products Hadd all I need.
Had a warranty issue with my bike, took it to the Manchester store and they couldn't have been better. Fault was swiftly rectified and the bike was back within a day!
Brilliant bikes, brilliant customer service, whats not to like?! Great staff too in Manchester.

Respuesta de MATE.BIKE UK
The team at Mate Manchester King Street were amazing. Super friendly and helpful and really helped me in choosing the right bike for me. I got the Mate X250. My Mate experience has been awesome and I already have 100% recommended to my friends and family.

Respuesta de MATE.BIKE UK
I had a Great experience, product and accessories explained very well 👌

Respuesta de MATE.BIKE UK
It was an amazing experience. The team explained to me all the pros and cons of each bike. The trial went really smooth and one of the very experienced crew joined the ride. They answered all of my further questions as well.
My time at this store was amazing, Abdallah and manager Darius had the best customer service. The enthusiasm about these off roading electric bikes was really good and actually gave me the energy to write this review (that’s how impressive he was), I will defo be back for a test ride and make use of the Black Friday Sale. When does it end?
Abdullah was very helpful, amazing customer service
Will be back for Black Friday for a test ride
We went for a test ride and we had so much fun, the customer service was great and Abdallah provided all the information we needed. I’d recommend the Spitalfields store incase you’re looking
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