Maxmattress Opiniones 

The best money we have spent in a long time. What a fantastic night sleep.
We were contemplating paying £2000 for an Emma mattress. Absolutely glad we came across the max mattress. It’s fantastic and brilliant price too. Not to mention the free pillows . Very happy customer.

Final Update: The company has now collected the mattress and issued a full refund. I really appreciate the team’s support in resolving this and handling the situation professionally in the end. While the process took longer than expected, I’m glad it was sorted fairly, and I hope future customers have an even smoother experience.

Update 2: Still going through endless hassle just to return a poor-quality mattress that started sagging within weeks. The company keeps hiding behind policies instead of taking responsibility and now they say will arrange a inspection. Avoid at all costs — not worth the stress or the money.

Update 1: Still no response from the company. I’ve now had to raise a PayPal dispute to get this resolved. Will update again once PayPal concludes.

I genuinely feel most of the positive reviews here must be from friends and family, because my experience has been the complete opposite. The mattress I purchased was marketed as “premium,” but the quality is extremely poor — it started sinking and causing back pain within just a few weeks. Definitely not what you’d expect from a product at this price point.

What’s worse is the customer service. I raised a return request on day 101 (literally one day beyond their “100-night trial”) and instead of processing the return, they asked me to rotate and keep using the mattress for a few more weeks — only to later deny the refund, hiding behind policy. That’s completely unfair and misleading.

The mattress has not even lasted 100 days properly which they avoid to talk about, and now I’m left with an expensive, uncomfortable product that they refuse to take back. For a company claiming to sell premium products, their quality and customer support are shockingly poor.

Sleep is great

Really fast delivery and very comfortable mattress.
Did a lot of research about what mattress to get, and this seemed to tick all the boxes and I'm really happy with it. It's so comfortable and is a really nice level of firm (I went for the middle option).
People said they had issues with delivery, but mine came earlier than I thought it would and had great communication about when it would arrive.

I found my new mattress gave me a good night's sleep. The mattress is firm but not so firm you feel you are sleeping on a board, It's comfortable, no sinking in the middle!! As a result you feel great when you wake.

Great service

despatch time was excellent. the guys who delivered it put it on the bed and unwrapped it for me. couldnt be more helpful.

I had been struggling to sleep due to pain in my back & shoulders for some time. Believe me, I have tried all the companies with big brands but this one blew me off. After researching mattresses on the Internet 🛜 I decided to purchase a Max Ultra Firm Mattress & FREE 2 luxury memory foam pillows. It’s like a cherry on top of cream :)

The pain in my back and shoulders were alleviated after the first night (Touch wood) I'm pleased to say that after several weeks the neck pain has now ease off.

100 nights free trail & 10 years guaranteed. Guys go for it

Best wishes,
Samir Divecha

We bought a 1000 sprung mattress which did not suit our needs. We made use of the 100 night offer and changed it to a 3000 sprung. The service was second to none, the mattress is wonderful. Our sleep has improved so much.

Don’t be scammed by Max Mattress. I purchased ultra firm mattress and it has caused me back pain.
I have never had such a bad experience.
Within 30 nights out of 100 nights free trial, I have raised complaint. Instead of arranging collection, they have started to use delaying tactics.
Now, they have completely stopped responding.
I am end up having back pain, still on the same mattress because no refund has been issued and have not enough money yo buy new.

I am now reporting it to Trading Standards and Ombudsman.

Having purchased a more expensive mattress only 5 months previously and it giving us some back pain in the mornings after it claiming to be a firm mattress I definitely made the right choice this time with the Max Mattress. From the first sleep it has been great, exactly as described in the desciption.

An excellent, super comfortable mattress. I was initially a bit hesitant given that it appears to be a new-ish brand (and I’ve been burned before), but I’m really glad I went ahead with it. It was very reasonably priced, works like a dream and I have great sleep on it. Delivery was also arranged very promptly and seamlessly. Probably the most fuss-free purchase I’ve had doing up my house!

High quality and delivery were as promised.

The mattress firmness is absolutely all I needed and honestly it exceeded my expectations

Awaiting my refund as I wanted to pay in instalments but before I could do anything the whole amount was taken quickly which I can’t afford. Waiting for a refund .
Chat also was not working , and no contact numbers to get this sorted.
Given me a terrible headache. May have to to the ombudsman if refund is not forthcoming 👎

Didn’t deliver the mattress on time. It’s saying 1-3 days delivery but we received after 2weeks.

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’t felt this good in two years. I ordered on a bank holiday Monday, it was delivered on the Friday. The only reason I gave it one less star than 5 was because the delivery was at 6:49am which was annoying and not even social hours so I’m not sure why it was so early.

Great service all round

The delivery was 7 to 10 days not the 3 to 5 days they stated but the wait was well worth it as the mattress has a fantastic support and is super comfortable ( I got a firm ) and now I'm having a deeper and longer sleep. So that delivery time is long forgotten 😄