I’ve used Medical Alert a very long time. I’m 92yrs young….. over the yrs., I have accidentally set my alarm off and you responded immediately. I presently have four family members who are my emerg... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I went to bed Wed. night with a truly bad case of chills. I thought I was coming down with the flu and would be better in the morning. I never saw Thursday, as I slept through Thurs. into late Fri.... Ver más
La empresa ha respondido
Dec 4 and Feb 13 fell both times. Spent one week each time at United Hospital, Saint Paul, MN I do not have fall feature as it was too sensitive so need to push the neck button. Bed ridden most o... Ver más
La empresa ha respondido
We had a very disappointing experience with the refund process. Our dad moved into a nursing home in March 2026, so we returned the equipment right away. Medical Alert confirmed they received the... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Medical Alert
Escrito por la empresa
Help at the Press of a Button
With 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected.
A Medical Alert System for Every Lifestyle
24/7/365 RESPONSE
Quickly connect to trained response specialists who provide you with the assistance you need 24/7/365.
PERSONALIZED RESPONSE PLAN
When you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.
FALL DETECTION
Add available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.
WATERPROOF HELP BUTTONS
Wear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.
MOBILE APP
The Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.
NO LONG-TERM CONTRACTS
Enjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Peace of Mind, Starting At Only $19.95/mo.
Escrito por la empresa
- Add a Protection Plan for $1/mo. + FREE Shipping + FREE Lockbox
- Prevent out-of-pocket expenses up to $350 in case your system is lost, stolen, or damaged with a Protection Plan. Plus get free shipping and a free key lockbox when you sign up for an annual plan.
Información de contacto
3 Bala Plaza West Ste. 200, 19004, Bala Cynwyd, Estados Unidos
- 800-800-2537
- medicalalert.com
3,9
Muy bueno
445 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
7 times…
You have contacted my Mom over 7 times in 3 days. She asked each time to be taken off your list but you continued to call. Please response to this review and tell me how my Mom can get off your list to call. Thank you.
17 de abril de 2025
Opinión espontánea
Respuesta de Medical Alert
Leslie, we appreciate our customers and appreciate the time you took to leave us a review. If you have any questions or issues, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.
I only used it once
I only used it once, my son and parameds were contacted immediately.
3 de abril de 2025
Respuesta de Medical Alert
Thank you, Johni Noah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Respuesta de Medical Alert
Ann Webb, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
You sent this in my mothers name after…
You sent this in my mothers name after she has passed away you are a ass
16 de abril de 2025
Respuesta de Medical Alert
We are truly sorry for your loss, and we deeply regret the error of sending communication in your mother's name. We understand how upsetting this must be and sincerely apologize for any additional distress this caused. Please reach out to us directly at 1-800-906-0872 so we can correct our records immediately and ensure this doesn’t happen again.
Respuesta de Medical Alert
James, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Respuesta de Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I feel safe knowing its available and…
I feel safe knowing its available and easy to use
16 de abril de 2025
Respuesta de Medical Alert
Thank you for your kind words! We're so happy to hear that you feel safe and find the system easy to use. Your peace of mind is exactly what we strive for, and it means a lot to know we're meeting that goal. We're always here for you!
It works!
By the time I realized I needed help I'd already fallen 3 times, drawing blood twice.
After I got the Life Alert button I again fell. Pushed the button and help was here post haste. Best purchase I've ever made!
1 de abril de 2025
Respuesta de Medical Alert
Juanita, thank you so much for sharing your experience. We’re truly sorry to hear about your falls, but we’re incredibly glad you had your button when you needed it most. It's wonderful to know our team was able to respond quickly and give you peace of mind. Your safety means everything to us, and we're honored to be part of the support system that helps keep you safe. Thank you for trusting us
I fell in yard on March 14,2025…
I fell in yard on March 14,2025 .Medical Alert was their for me. They sent some out to get me up.The young man the young lady was so kind to me.
16 de abril de 2025
Respuesta de Medical Alert
Ella, thank you so much for your kind words. We're so sorry to hear about your fall, but we're very glad our team was there to help you quickly and kindly. Wishing you continued safety and well-being!
Great help that day. The person who answered my request did…
The person who answered my request did a great job.
16 de abril de 2025
Respuesta de Medical Alert
James, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Cancellation Process is fraudulent
Cancellation Process is fraudulent. We started the process to cancel service back in November 2024 with a phone call to customer service. The service was cut off that day. They promised to send us a return label. We called several times to follow up, but a return label was not sent until January 2025. Then, the company refused to confirm receipt of the returned equipment until the end of January. Then they said it needed to be reviewed for 30 days. Then they claimed they still needed more time. It was not until today, more than five months later, that they finally acknowledged receipt, but they would only partially refund the service fee that we had previously paid in December from the end of January. Even though we had no service for months! So, they deliberately delayed closing the account until this week in order to keep more of the service fee. Its a shame, because the bracelet worked well, but after our experience trying to cancel, we are completely turned off to this company and would never recommend to anyone.
16 de abril de 2025
Opinión espontánea
Respuesta de Medical Alert
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
I've been waiting for a refund on an…
I've been waiting for a refund on an overcharge since 2-18 and it's 4-16 and I still haven't received it. I've made phone calls and I get the same story every time. I was told within 30 days I'd have my refund, guess what, nothing yet and another call with no results. I was charged a monthly charge even though my account was closed. I wanted to speak to a supervisor but the girl told me it might be 3 to 5 days until they could call me back AND it could delay my refund even longer. What kind of crap is that!!!! Worst customer service I ever had. I would give 5 negative stars if I could.
15 de abril de 2025
Opinión espontánea
Respuesta de Medical Alert
Andre, we're very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide. I was able to locate your account and have escalated the matter to our supervisor team for further review and resolution.
Thank you for bringing this to our attention—we truly appreciate the opportunity to make things right.
They arrived fast and were very quick…
They arrived fast and were very quick to get me to the hospital.
13 de marzo de 2025
Respuesta de Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Life saving help
I have used the button several times in the last two months for life saving medical help.
25 de marzo de 2025
Respuesta de Medical Alert
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Respuesta de Medical Alert
Bettyio, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
The set up was easy
The set up was easy. The representatives when medical alert went off were friendly and helpful.
25 de marzo de 2025
Respuesta de Medical Alert
Thank you, Karen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Service was great but a charge of 35 $ is made when service is terminated. That is for a "restocking fee" when equipment is returned. It is the contract when account is opened. FYI
Service to my mother was great. They always answered quickly.
1 de abril de 2025
Opinión espontánea
Respuesta de Medical Alert
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Always ready to help
The company was very helpful with my situation. The equipment worked too well. I tried the new device for detecting a fall [I had more trouble with it, it would call the HELP when I didn't even know it had actived [two times]. My grandson called and made arrangements for the one I had before, they sent me the one I had before. I am happy to have the protection when I need it. Thank you
25 de marzo de 2025
Respuesta de Medical Alert
Lola, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or concerns. 1-800-906-0872 or CustomerResolutions@medicalalert.com.
Very easy to use when you have elderly…
Very easy to use when you have elderly living alone in their home
25 de marzo de 2025
Respuesta de Medical Alert
Thank you, Maryann! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Good product most of the time
We had an issue when we returned the device due to a malfunction last year. It started giving false alarms as it was being shipped, and EMS was called to my dad's house unnecessarily.
25 de marzo de 2025
Respuesta de Medical Alert
Clifford, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.