Lifeline Opiniones 

Receptionist responded quickly and talked me through what to do next. I had fallen, one of my children responded quickly, she and her friend came and picked me up. The receptionist stayed on the line until she was sure I was all right

Everything went well with the exception of the placement of the needle inserted into my elbow. That made the rest of my stay in the ER a living nightmare. That site should never be used for anytthing otther than drawing blood for testing.

you call me about my bill a month before it's due to remind me.

I’ve worn my Lifeline necklace for over 7 years and it has saved my life twice!
I am blessed to have this security and feeling of safety.

You did not send my mother’s unit a new necklace battery when it was dead . You use to send out automatically before it went dead.

Very fast response when my mom fell and could not respond to the operator. It gave me great relief that some one was able to get to Mom and help her when I was not available.

When I fell I pressed my lifeline button and within minutes someone responded and asked me if I needed help. I said yes and 10 minutes later 4 firemen came in the house and helped me up. I am more than pleased with your response.

There when I have needed help,
And sometimes when I didn’t!😀

Responding quickly. We too frequently hit the button by accident performing simple tasks like changing or moving around. It is very sensitive causing you to contact us when all is fine here. Not sure what can be done about this.

The emt's came quickly and were very perfessional. I am so glad you gave them the code to get the house key from the key box outside my door. So they were able to get in . My having this button to push have helped my kids to accept my decision to keep living alone a little long. It calms their fears for me. Thank You

Sometimes when I check in every month I’m waiting for a “live” person to pick up

THIS COMPANY IS THE ABSOLUTE WORST!!! My father is getting older and needs help a lot lately and can be forgetful. He tried calling this company numerous times for my grandmothers life line alert and got through to no one! The life line alert stopped working and she fell the day prior. He asked me to try and call for him. I called and give all the correct information on the profile. I got transferred to a woman named Dana. She asked me the same questions, I answered them all. Then she said, well because you are not on the profile I cant help you. (after already being on the phone for over 10 minutes), she then says your dad needs to call due to HIPPA. Even though I confirmed the entire profile and answered all the questions correctly. I get my dad on the phone and she then says ill just have a supervisor call you back. She was EXTREMELY unprofessional, so rude. I have never ever had an experience like this before. When you are dealing with sick and elderly people you should try to have a little more compassion especially being in customer service.

I called back again hoping I could speak with someone else and they just kept transferring me. We ended up doing some research and went with a different company. The lady was patient and nice on the phone. We decided to go with that other company.

The device is worn around my neck when I am out of the bed and all that I would have to do is to press the button if I should need help .

Representative was helpful and efficient.

I am VERY unhappy that the response from Lifeline is now an automated party and NOT a live person. My mother is 96 years old and she does not understand how to answer an automatic person. This DEFINITELY will increase the reply time should a life threatening emergency occur and am now looking for a new party/new device for my mother after all these years of being with your company.

This company is not upfront when signing up. I got a device for my father in law when he had hip surgery. At the time of sign up, I prepaid for a year. At that time cancellation procedures were not made wholly clear.

After a year, I was automatically charged over $400 for service without so much as an email letting me know. I found this strange since most other services I have alert me to the charge beforehand. Since my FIL is not using the device any longer I called to cancel service. After insisting on the phone there were no other family members that could use the service, I was told that I had to send the device back before a refund could be considered. I don’t live near my FIL and he doesn’t drive. How are we supposed to return the unit (which was not disclosed at sign up)?!

After jumping through hoops on my end, we mailed the device back. I had to monitor the return delivery and then call them back to actually get the refund started.

This is not a geriatric friendly company! It shouldn’t be this difficult to receive a refund for individuals who are often home bound and unable to jump through multiple hoops to get their money back.

Horrific. Absolutely horrific. Wouldn’t trust these losers with a paper cut. They screwed my mom’s system, took out her home phone in the process, set the alarm off, but they couldn’t reach her because they took out her phone. Of course I get the call that she’s unresponsive, send me into panic for no reason because she’s fine, tell me to call the emergency line back so they can call off the fire trucks. THEY LEAVE ME ON A 10 MINUTE HOLD ON THE EMERGENCY LINE. WTF. When I spoke to the incompetent loser, she tells me she can’t do anything and to call customer service. So now fire trucks have shown up at my poor panicked mom’s house. For no reason. These people are beyond incompetent, absolutely do not care about you, another grift of a company, and the workers are aggressively stupid. Do not trust these incompetents with your life.

Timeliness of response and persistence down the line of appropriate contacts.

Because they reached out to me immediately