Adam and Carl are top notch! If I ever have a question, they answer their phones right away. Even come in person to fix the issue! Couldn't ask for a better customer service team.
La empresa ha respondido
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Consulta las opiniones de los clientes
OMG I love love love the personal service that I receive from this company. They are always there when I need help. I highly recommend them. I have been using them for over 10 years and they always m... Ver más
La empresa ha respondido
We are a small local pub. Over $4000 in charges from a Spanish bank that never went through our business are now coming through our Merchant Service account andnwe are being mailed dispute letters. We... Ver más
La empresa ha respondido
Merchant Service Inc I have personally been working with for 5 years and have been phenomenal to work it. Any questions, processes, guidelines, updates they are on it and easy to get a hold of. They... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de business-to-business
- Procesamiento de tarjetas de crédito
- Asesor financiero
- Servicio de pago
Escrito por la empresa
MerchantService.com Inc. has been helping businesses accept credit and debit card payments since 1995. We only service accounts in the U.S.- offering a full line of services designed to support small, mid-sized, and growing businesses across a wide range of industries. Important Industry Clarification: The term “merchant services” is a general industry phrase, not the name of a single company. Hundreds of independent payment-processing companies across the United States use similar wording in their business names, marketing, or phone scripts. These companies are not affiliated with one another. MerchantService.com Inc. does not engage in outbound cold-calling or unauthorized telemarketing. If you are leaving a review, please take a moment to verify that your experience was specifically with MerchantService.com Inc. and not with another, unrelated company using a similar name. If you are unsure whether MerchantService.com Inc. was the company you interacted with, we encourage you to contact us so we can assist and ensure your review is attributed to the correct business. Our Commitment: For nearly three decades, we have focused on long-term merchant relationships, clear communication, and compliant business practices. We welcome accurate, firsthand feedback from verified customers and appreciate the opportunity to clarify any questions or concerns directly.
Información de contacto
PO Box 819, 34220, Palmetto, Estados Unidos
- 888-288-3816
- adamj@merchantservice.com
- merchantservice.com
4,5
Excelente
67 opiniones
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Big thanks to Bob
Big thanks to Bob L. Made the car buying experience quick and easy. Even after a long day looking at other dealerships, he saved us by getting some pizza for our daughter. Allowing us to sign off on the our minivan. Curt also helped by getting us on a weekly payment, plan which will make it easier on our budget throughout the month.
22 de febrero de 2025
Opinión espontánea
That sounds incredibly frustrating and…
That sounds incredibly frustrating and unethical. If they continued to charge you after closing your account and harassed you with excessive calls, you might want to report them to the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and possibly your state’s attorney general. You could also dispute any unauthorized charges with your bank to try to recover the money. They continued to take money out of my checking account after the account was closed over a year ago.
4 de febrero de 2025
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Felix,
MerchantService.com Inc. is a Florida-based payment-processing provider, and we have no records of ever doing business with an individual named Felix Andreoni. We do not have any history of an account matching the circumstances described in this review.
Additionally, MerchantService.com Inc. does not engage in outbound telemarketing or harassment calls, and we have no complaints on file with the Better Business Bureau (BBB) or the Federal Trade Commission (FTC) regarding the conduct alleged here. We also do not continue billing after an account is closed, as all closures are confirmed and documented in writing.
Unfortunately, the term “merchant services” is widely used across the payments industry, and many unrelated companies operate under similar or confusingly similar names. It appears this review is directed at a different provider entirely.
We respectfully request that this review be removed or corrected to reflect the appropriate company. If you believe there has been an error, we encourage you to contact us directly so we can confirm that no business relationship has ever existed.
Thank you for allowing us the opportunity to clarify the record.
MerchantService.com Inc.
Palmetto, Florida, USA
Bad Choicer bad service…
They charged my account and no service has been activated
Customer support? Have fun and dont waste your time
1 de octubre de 2024
Opinión espontánea
Respuesta de MerchantService.com Inc.
Hi,
Thank you for sharing your concerns. After carefully reviewing our records, we can confirm that MerchantService.com Inc., based in Florida, has never had an account, application, or business relationship with anyone under the last name Scheherezade, nor with any business operating under that name.
As such, we did not charge your account, nor did we activate or fail to activate any services for you. It appears this review was posted for the wrong company, as “Merchant Services” is a broad industry term used by many unrelated providers nationwide.
We respectfully ask that you remove or correct this review so it reflects the appropriate company. If you believe there has been a genuine error or confusion, we encourage you to contact us directly so we can help point you in the right direction.
Thank you for your attention to this matter.
MerchantService.com Inc.
Palmetto, Florida, USA
Incredibly rude on the phone
Incredibly rude on the phone. Called my business offering services nothing but attitude and hung up during mid sentence.
9 de julio de 2024
Opinión espontánea
Respuesta de MerchantService.com Inc.
Hello,
MerchantService.com Inc., headquartered in Palmetto, Florida, does not engage in outbound telemarketing or cold-calling practices. The call you received originated from a different company.
The term “Merchant Services” is a general industry description used by hundreds of independent credit card processing providers nationwide, many of which operate under similar or confusingly related business names.
For verification purposes, the only telephone numbers that would ever appear on a caller ID from MerchantService.com Inc. are:
(888) 288-3816
(941) 822-8001
If the call you received did not originate from either of these numbers, it was not placed by our company.
We regret any confusion this situation may have caused and appreciate the opportunity to clarify this matter. Because MerchantService.com Inc. was not responsible for the call in question, we respectfully request that this complaint be removed from our record.
Additionally, we recommend registering your phone number with the National Do Not Call Registry at https://www.donotcall.gov, which may help reduce unwanted solicitation calls from other companies.
Please feel free to contact us if you have any further questions or need additional clarification.
MerchantService.com Inc.
Palmetto, Florida, USA
Scam Alert
Tried to say they were part of my Clover system that I just reupped with. Service so bad they are starting to scam business owners and managers. Be Careful.
11 de abril de 2023
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Ian,
MerchantService.com Inc. is a Florida-based merchant services provider and is not Clover, nor are we part of Clover’s internal support or renewal teams. While we—like hundreds of independent providers nationwide—offer Clover point-of-sale solutions, we do not represent ourselves as Clover, nor do we contact merchants claiming to be part of their Clover system.
Additionally, our customer records do not reflect any business relationship with an owner or authorized contact named Ian Cunningham, and we have no record of providing services to you.
We take accusations of misleading or improper conduct very seriously. If you believe you were contacted by a company claiming to be “merchant services” in connection with Clover, it is likely an unrelated third-party provider using a similar industry name.
We respectfully ask that this review be removed or corrected, as it does not pertain to MerchantService.com Inc. If you have documentation indicating otherwise, we invite you to contact us directly so we may review and resolve the matter promptly.
MerchantService.com Inc.
Palmetto, Florida, USA
Swipedsolutions LLC
Swipedsolutions LLC. is a ny and nj based company that processes all over the continental US I just recently used them to help set a merchant account in Florida they made it so simple for me and my staff they took control from start too finish so I was able to concentrate on the day to day operations I would recommend them any time staff was polite knowledgeable friendly even the owner made himself available to all my business needs just go to site swipedsolutions but beware there is a company called swipe that copies swipedsolutions LLC data they are not merchant services they just sell loans look up swipedsolutions or swipedsolution they own both domain names HIGHLY RECOMMENDED
21 de septiembre de 2020
Opinión espontánea
I ordered check presenters August 8th…
I ordered check presenters August 8th 2019. My account was charged but I never received the item. I made several phone calls and attempts to reach them via their website. I never got a response from the company. How can you run a company like this? I’m surprised to find out they have been in business since 1995. Don’t be a victim to their shady business.
1 de noviembre de 2019
Opinión espontánea
Horrible company..
Horrible company... we have $40,000+ that have not been processed and NO ONE helps - stay away.
17 de julio de 2019
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Casey,
We take claims like this very seriously; however, after reviewing our records, MerchantService.com Inc., based in Florida, does not show any instance during the referenced timeframe where funds of $40,000 or greater were held or unprocessed by our company.
At this time, we are unable to identify the reviewer as a MerchantService.com client. The review provides only a first name, which does not give us sufficient information to verify an account or investigate further. Based on our records, it is very possible this review was intended for a different company, as “merchant services” is a broad industry term used by many unrelated providers nationwide.
We would absolutely welcome the opportunity to clarify this matter. If the reviewer believes this review was meant for MerchantService.com Inc., we respectfully ask that they contact us directly with verifiable details (business name, processing statement, or last four digits of the MID) so we can promptly review and resolve any legitimate concern.
If this matter did not involve our company, we kindly request that the review be removed to avoid confusion and potential harm to an unrelated business.
We appreciate the opportunity to clarify and are always available to assist legitimate clients.
MerchantService.com Inc.
Palmetto, Florida, USA
Poor Security Protocol and Service to rectify
We are a small local pub. Over $4000 in charges from a Spanish bank that never went through our business are now coming through our Merchant Service account andnwe are being mailed dispute letters. We are getting no help or response from Merchant Services even with multiple phone calls and faxes. I have grave issues with their security and safety protocols for their clients. We are terrified of a financial fallout as we speak just this month.
12 de diciembre de 2018
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Stephen,
MerchantService.com Inc. is a Florida-based payment processor, and after a thorough review of our records, we can confirm that we have never had a merchant account, owner, or principal under the name “Stephen Cerullo,” nor do we have any record of doing business with the pub referenced in this review. We also only operate in the US not Spain.
Additionally, if any dispute or chargeback correspondence were legitimately issued by our company, it would originate only from our official mailing address:
PO Box 819
Palmetto, FL 34220
Any dispute letters coming from any other address or foreign banks are not associated with MerchantService.com Inc.
“Merchant Services” is a generic industry term used by hundreds of unrelated companies, and unfortunately, misdirected reviews do occur. Based on the facts presented, it appears this review has been posted for the wrong company.
We respectfully ask that this review be removed or redirected to the correct provider so the affected business can receive appropriate assistance from the proper party.
MerchantService.com Inc.
Palmetto, Florida, USA
Customer Service
I ordered my clover mobile online Nov. 17th 2018. No correspondence from the company for over 10 days. I finally called and the sales representative Jack told me he responds to every order. I searched my junk, spam, inbox with no email whatsoever. On the phone he told me he was headed to an appointment and could not speak, I can appreciate that. However, when I asked how this could happen… he got irritated and told me he could cancel the order or give me free shipping. As a business owner customer service is everything. I should have known better when I say the average rating on the website. Being in sales for over 18 years myself, I was shocked at the response.
28 de noviembre de 2018
Opinión espontánea
The shadiest company I ever dealt with
The shadiest company I ever dealt with. Signed up for credit card processing, they slid in fees repeatedly that had nothing to do with processing. Just found out I have been paying $169 every month for something I never knew I had, was led to believe this was part of my processing fees. Finally changed processors after they signed my up for a program I never wanted because I didn't tell them I didn't want it. Isnt it ethical to work the other way around, sign me up for something I say I DO want, not expect me to decline something I don't know I'm getting. DO NOT GIVE THESE PEOPLE ACCESS TO YOUR BANK ACCOUNT!
13 de septiembre de 2018
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Christi,
We take feedback seriously; however, after a thorough review of our records, MerchantService.com Inc., a Florida-based company, has no record of a customer named Christi Joanne Jarrett, nor any variation of that name, ever doing business with us.
It appears this review may have been posted for the wrong company.
The term “merchant services” is a generic industry phrase used to describe credit-card processing and payment services. Hundreds of unrelated companies across the United States use similar wording in their business names, marketing materials, or sales calls. Unfortunately, this often leads to confusion and misdirected reviews being posted against companies that had no involvement in the transaction described.
MerchantService.com Inc. does not enroll clients in undisclosed programs, does not add fees without disclosure, and does not operate under an opt-out sales model. All services, pricing, and optional programs are fully disclosed in writing prior to activation, and clients must expressly authorize any additional services.
If you believe this review was intended for a different provider, we respectfully ask that it be removed or corrected. If you believe there has been a genuine mistake and would like to verify this further, we invite you to contact us directly so we can confirm whether your account is associated with our company.
We appreciate the opportunity to clarify and to ensure reviews accurately reflect the correct business.
MerchantService.com Inc.
Palmetto, Florida, USA
Respuesta de MerchantService.com Inc.
Hi Ron,
We are so grateful you took the time to share your experience—thank you for the positive review!
MerchantService.com Inc.
Palmetto, Florida, USA
Switched from Sunt
Switched from Sunt. Bank to Merchantservices.com.
Better prices - better communication of needs with dedicated team.
Very satisfied.
Keep it up.
23 de julio de 2018
Respuesta de MerchantService.com Inc.
Hi Bobby,
Thank you for the wonderful feedback. We’re glad we could meet your expectations and are so thankful for the many years of business with your company.
MerchantService.com Inc.
Palmetto, Florida, USA
My machine was never programed properly…
My machine was never programed properly to do a void or a return. I will call when I have time to get it done.
19 de abril de 2018
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Connie,
Our record indicate that would purchased a machine from our website, but never had an actual Merchant Account with Us. Merchant Services is simply an industry term for credit card processing. I'm sorry for the confusion, but again you do not have service and have never had credit card processing services with our company. Merchant Services is simply an industry term for credit card processing and we just happen to own the domain MerchantService.com because we started in 1995. There are thousands of Merchant Service Providers nationwide.
Thank you,
Jack Joyce
Vice President of Sales
Tried using your company twice
Tried using your company twice. Service was slow and not good.
13 de abril de 2018
Opinión espontánea
Fast, Friendly, and efficient service!
We had our Trailblazer in for an oil change and inspection. The service was fast, friendly, and efficient. We'll be back the next time we need any service.
6 de abril de 2018
Opinión espontánea
Respuesta de MerchantService.com Inc.
Hi Alex,
Thanks so much for sharing your positive experience. It means a lot to our team.
MerchantService.com Inc.
Palmetto, Florida, USA
What is merchant service
No clue what merchant service is. If you want a review you might explain yourself better
6 de abril de 2018
Respuesta de MerchantService.com Inc.
Dear Lisa,
Thank you for taking the time to share your feedback. I’d like to clarify a bit of confusion regarding our company and your recent interaction with us.
“Merchant services” is a general industry term used to describe credit card processing. Our company operates under the name MerchantService.com, which we have owned since 1995. There are thousands of unrelated companies nationwide that use similar wording in their business names.
According to our records, you did not have — and have never had — a merchant account or credit card processing services with our company. Your interaction with us was limited to a one-time online purchase of credit card processing machine supplies through our shopping cart. As with all online orders, an automated review request was sent after checkout, which appears to have prompted your review.
Because no processing services were ever provided and no merchant account existed, we respectfully ask that you remove the review, as it does not reflect an actual customer experience with our services.
We truly appreciate your understanding and would be happy to answer any questions or provide clarification if needed.
Sincerely,
Jack Joyce
MerchantService.com Inc.
Palmetto, Florida, USA
Won’t refund fees until they “process” your faxed request.
Tried to cancel and they didn’t receive my fax. Continued charging me even after I stopped taking cc. Sent form in again and took several weeks to process. Would not credit me fees. I would not recommend this company. They could care less about a customer.
30 de enero de 2018
Opinión espontánea
Respuesta de MerchantService.com Inc.
Dear Scot,
We do not require a faxed close form, so your service must have been with another merchant service provider not with Us here at MerchantService.com Inc. in FL. Most likely we obtained you email address from a purchase made on our site. That could have been anything from a terminal to receipt paper. I'm sorry for the confusion, Merchant Services is simply an industry term for credit card processing, we just happen to own the domain MerchantService.com because we started in 1995. There are thousands of Merchant Service Providers nationwide. If you have any questions you may contact our CIO Adam Johanningmeier at (888) 288-3816 ext. 4003
Thank You,
MerchantService.com Inc.
Palmetto, FL
Always helpful and never pushy
20 de enero de 2018
Respuesta de MerchantService.com Inc.
Hi Dale,
Thank you for taking the time to leave such a great review—we’re always happy to help!
MerchantService.com Inc.
Palmetto, Florida, USA
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